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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » sms self service


How to Choose an SMS Provider
For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information@anytime, anywhere. Today, SMS helps provide

sms self service  SMS Search Service | SMS Self Service | SMS Sending Service | SMS Service Account | SMS Service Manager | SMS Service Name | SMS Service Number | SMS Services | SMS Text Service | SMS Texting Service | SMS Utility Service | SMS Web Service | SMS Well Service | Useful SMS Services | SMS Provider MNO | Best SMS Provider MNO | Free SMS Provider MNO | Install SMS Provider MNO | Premium SMS Provider MNO | SMS Gateway Provider MNO | SMS Messaging Providers MNO | SMS Provider Communication MNO | SMS Provider Read More...
Pronto Xi-The ERP from “Down Under” Becomes TEC Certified
Introduction to Pronto SoftwareI’m pleased to say that the certification for the PRONTO-Xi enterprise resource planning (ERP) system has been completed by TEC

sms self service  shipped, or it can SMS the inventory manager to alert him/her that a particular item is out of stock and needs to be reordered. With standard auditing capability, the system allows users to track changes that have been made to any field or piece of information within the entire system. The “what,” “when,” “where,” and “by whom” types of questions can be easily answered. In spite of all the software’s features and advantages, I found a few areas where Pronto Xi’s capabilities were not Read More...
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

sms self service  (knowledge base, chat, co-browsing SMS, etc.) can and should also be used during the sales & marketing process as well. This way KANA wants to bring Web customer service (WCS) tools to self-service (e-commerce) to help customers more effectively. For example, you are online evaluating a new smart phone purchase. You want to buy but there are so many overwhelming choices (sound familiar?). You need help, but where do you go? The customer service content is within another part of the Web site, while a call Read More...
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service
Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations

sms self service  Value Analysis CMO | SMS Business Value | SMS Business Value Calculator | SMS Search Business Valuation | SMS Business Valuation Reports | SMS What is a Business Worth | SMS Value Any Business | SMS Industry Valuation Tools | SMS Business Valuation | SMS Bus Valuation Techniques | SMS Find Business Valuation Techniques | SMS Find Info on Business Value | SMS Business Value Info | SMS Business Valuation Data | SMS Identifying Business Value | SMS Measuring Business Value | SMS Business Value of Read More...
chinadotcom In The
Mid-market process ERP vendor Ross Systems is being acquired by its Chinese distributor, chinadotcom. Unlike some recent acquisitions that are based on the

sms self service  enterprise-based short message service (SMS) and mobile application software development services. Hence, the low product overlap, along with complementary geographical focus, should result in a low level of disruption to current operations. The company reports to have no plans for changes in Ross Systems'' management team, which also points to a business as usual and even more of it approach from a daily operations viewpoint. Figure 1 NOTE: Net income for 2002 reflects $10.9 million, non-cash, Read More...
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

sms self service  to rethink existing operational mechanisms. The most obvious is the role of sales and service working together under account managers who are associated with customer retention and who manage accounts or - in the new jargon - manage customer relationships. If such account managers were part of service, not sales, this would release the sales team to focus on new sales and could significantly increase sales performance while enhancing existing service-led retention projects. The following outlines, in very Read More...
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

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ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

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Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

sms self service  improve customer service,voice customer,customer service email,customer experience,customer care solutions,customer service training programs,business solutions,improve customer satisfaction,customer service surveys,customer loyalty training,crm software,improving customer satisfaction Read More...
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

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DSL Ltd. Selects IFS for Service Management
DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider has chosen IFS Field Service Management and IFS Mobile

sms self service  industry watch, erp, fsm, mobile FSM, field service, workforce management, field service management Read More...
Optimal Service-parts Management
Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries,

sms self service   Read More...
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

sms self service  field service management, field service mobility, FSM, FSM trends Read More...
SAP field service
SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and

sms self service  Field Service Management ,FSM Read More...
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

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