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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » sms self service


How to Choose an SMS Provider
For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information@anytime, anywhere. Today, SMS helps provide

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PRONTO-Xi v.670 for Mixed-mode Enterprise Resource Planning Certification Report
Pronto Software''s enterprise resource planning (ERP) software, PRONTO-Xi v.670, is now TEC Certified. The certification seal is a valuable indicator for

sms self service  or to send an SMS to the inventory manager to alert him or her that a particular item is out of stock and needs to be reordered. With a standard auditing capability, the system allows users to track changes that have been made to any field or piece of information within the entire system. The what, when, where, and by whom types of questions can be easily answered. Despite all the software''s features and advantages, there are a few areas where PRONTO Xi''s capabilities were not as robust as some Read More...
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

sms self service  (knowledge base, chat, co-browsing SMS, etc.) can and should also be used during the sales & marketing process as well. This way KANA wants to bring Web customer service (WCS) tools to self-service (e-commerce) to help customers more effectively. For example, you are online evaluating a new smart phone purchase. You want to buy but there are so many overwhelming choices (sound familiar?). You need help, but where do you go? The customer service content is within another part of the Web site, while a call Read More...
chinadotcom In The
Mid-market process ERP vendor Ross Systems is being acquired by its Chinese distributor, chinadotcom. Unlike some recent acquisitions that are based on the

sms self service  enterprise-based short message service (SMS) and mobile application software development services. Hence, the low product overlap, along with complementary geographical focus, should result in a low level of disruption to current operations. The company reports to have no plans for changes in Ross Systems'' management team, which also points to a business as usual and even more of it approach from a daily operations viewpoint. Figure 1 NOTE: Net income for 2002 reflects $10.9 million, non-cash, Read More...
Pronto Xi-The ERP from “Down Under” Becomes TEC Certified
Introduction to Pronto SoftwareI’m pleased to say that the certification for the PRONTO-Xi enterprise resource planning (ERP) system has been completed by TEC

sms self service  shipped, or it can SMS the inventory manager to alert him/her that a particular item is out of stock and needs to be reordered. With standard auditing capability, the system allows users to track changes that have been made to any field or piece of information within the entire system. The “what,” “when,” “where,” and “by whom” types of questions can be easily answered. In spite of all the software’s features and advantages, I found a few areas where Pronto Xi’s capabilities were not Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

sms self service  field service management,FSM software,field service culture,field service company executives,field service revenue goals,field service business success,ServiceMax Read More...
Understanding Reverse Logistics in Field Service Management
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the

sms self service  field service management,FSM and reverse logistics,reverse logistics software,reverse logistics software selection,aftermarket service,IFS,IFS Applications Read More...
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

sms self service  After-sales service,after-sales profit margins,spare parts management,enterprise service management,service parts,service parts cost,service parts pricing model,supply chain management,SCM,manufacturing industry,revenue enhancement,parts optimization,inventory cost reduction Read More...
The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of

sms self service   Read More...
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

sms self service  of personal and Internet-based mechanisms. All of these external factors provide the stimulus for changing the status quo in customer service organizations. Those companies that do change will recognize the need and see the opportunities. They have the will to over come the hurdles faced in this significant trans- formation '' in particular, to address the internal challenges ranging from organizational silos to a patchwork landscape of systems. Innovation in customer service can best be achieved if you ha Read More...
The Executive Buying Guide to Employee Self-service
Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and

sms self service  self-service,guide,HR,management Read More...
Top 10 Reasons to Take Your Field Service to the Cloud
Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus

sms self service  field service cloud-based solution,cloud FSM solution,FSM cloud solution,cloud-based field service management soilution,cloud-based FSM solution,moving FSM to cloud,ServiceMax Read More...
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

sms self service  servigistics,service lifecycle management platform,service knowledge management suite,strategic service management,mark vigoroso,servigistics inc,servigistics careers,servigistics service parts management,servigistics.com Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

sms self service  industry watch, crm, customer service, salesforce.com, service cloud, cx, customer experience, salesforce1, mobile, mobile app, mobile chat, Salesforce1 Service SOS, in-app support Read More...
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

sms self service  service technician scheduling,field service scheduling,automatic technician scheduling,dyanmic field service scheduling,dynamic scheduling engine,dynamic field service scheduling engine,dynamic field service scheduling Read More...

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