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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sms self service

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for School Districts

The ERP knowledge base for K-12 school districts and municipalities focuses on back-office functionality, including financials, human resources (HR), and payroll. It covers important functionality for employee self-service activities, purchasing management, and inventory management. 

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Documents related to » sms self service

How to Choose an SMS Provider


For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information—anytime, anywhere. Today, SMS helps provide dialogue with consumers. Inbound SMS, or mobile originated (MO), is an important tool to enhance customer interaction. Learn the most important factors to consider when choosing an SMS provider, including flexibility, price, international coverage, and reliability.

sms self service  SMS Search Service | SMS Self Service | SMS Sending Service | SMS Service Account | SMS Service Manager | SMS Service Name | SMS Service Number | SMS Services | SMS Text Service | SMS Texting Service | SMS Utility Service | SMS Web Service | SMS Well Service | Useful SMS Services | SMS Provider MNO | Best SMS Provider MNO | Free SMS Provider MNO | Install SMS Provider MNO | Premium SMS Provider MNO | SMS Gateway Provider MNO | SMS Messaging Providers MNO | SMS Provider Communication MNO | SMS Provider Read More

Pronto Xi-The ERP from “Down Under” Becomes TEC Certified


Introduction to Pronto Software I’m pleased to say that the certification for the PRONTO-Xi enterprise resource planning (ERP) system has been completed by TEC’s analyst team. Here I’d like to share my impression and some conclusions regarding this system with you. This past week we had the pleasure of receiving Pronto as guests at TEC’s offices. Both Terry Leister, VP North America

sms self service  shipped, or it can SMS the inventory manager to alert him/her that a particular item is out of stock and needs to be reordered. With standard auditing capability, the system allows users to track changes that have been made to any field or piece of information within the entire system. The “what,” “when,” “where,” and “by whom” types of questions can be easily answered. In spite of all the software’s features and advantages, I found a few areas where Pronto Xi’s capabilities were not Read More

Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

sms self service  (IVR), short message service (SMS), and instant messaging (IM) channels, thereby mitigating customer frustration. The company''s model is particularly well suited for business-to-consumer (B2C) companies with a high volume of transactions and multi-channel interactions. As the customer engagement wheel on Figure 1 shows, the customer can be served directly, allowed to self-serve, or can participate in social forums.                  Figure 1   From a Local Scottish to a Global Company Sword Read More

Ramco to Include More HCM Users via SMS


Ramco Systems has launched a text-based employee self-service (ESS) feature, thereby offering another angle in the use of human capital management (HCM) software. Ramco is targeting organizations with a heavily distributed workforce in remote locations and/or security-sensitive workplaces.

sms self service  More HCM Users via SMS Ramco Systems has launched a text-based employee self-service (ESS) feature , thereby offering another angle in the use of human capital management (HCM) software. Ramco is targeting organizations with a heavily distributed workforce in remote locations and/or security-sensitive workplaces that restrict use of smart phones within office premises, such as business process outsourcers (BPO), remote factories with no Internet access, or research and development (R&D) units with Read More

KANA Attempts the Union of Customer Acquisition and Service


KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for customer journeys across agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global

sms self service  (knowledge base, chat, co-browsing SMS, etc.) can and should also be used during the sales & marketing process as well. This way KANA wants to bring Web customer service (WCS) tools to self-service (e-commerce) to help customers more effectively. For example, you are online evaluating a new smart phone purchase. You want to buy but there are so many overwhelming choices (sound familiar?). You need help, but where do you go? The customer service content is within another part of the Web site, while a call Read More

Using Service Management Software to Enhance the Customer Experience


These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come.

sms self service  field service management, FSM solution, customer experience management, service management software Read More

Service Differentiation: Your 3-Step Plan


Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how.

sms self service  field service scheduling,field service optimization,dynamic scheduling and dispatching,services organizations,workforce scheduling,workforce sheduling optimization,service process optimization,ViryaNET,service differentiation,services company differentiation Read More

Service Level Agreements for Manufacturers and Software Vendors in the Supply Chain


Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are developed so that all parties involved remain on the same page and product delivery is facilitated.

sms self service  lean manufacturing,supply chain management,SCM,service level agreement,SLA,SLA negotiation,supply chain,compliance,safety regulations,technical support,training,outsourcing,service and support,implementation,implementation team Read More

Service Parts Planning RFI/RFP Template


Planning, Service Delivery and Execution, Workforce Optimization, Logistics Transportation and Reverse Logistics, Analytics and Reporting, Utilities, Product Technology

sms self service   Read More

Application Visibility: The Root of Good Service Management


Information technology (IT) organizations have long struggled to understand and manage the services they provide. As service management has had to rely on applications to codify business processes, it entails an application-centric approach. Sophisticated application monitoring tools are just now becoming available that provide good visibility into IT services.

Riverbed Technology commissioned Forrester Consulting to conduct a study on IT service management—providing insight into application performance and the basis of good service management. Read up on the Forrester’s research data—and know how to attain complete visibility into your enterprise’s mission-critical applications and achieve robust service management execution.

sms self service  enterprise application performance, business application performance, IT service, IT service management, network performance management, IT network performance management, IT network management, IT network control Read More

IBM Algo Risk Service on Cloud


IBM’s Algo Risk Service on Cloud is a web-based risk management and reporting service providing a dynamic interface allowing for the performance of on-demand activities. Support tools are available in a standard configuration for a range of analytics, data, and scenarios, but IBM Algo Risk Service on Cloud also offers flexible customization options. In this white paper, read how IBM Algo Risk Service on Cloud brings the front and middle offices together by addressing and meeting the different needs of portfolio and risk managers, traders, and analysts. The adoption of IBM Business Analytics can help businesses outperform competitors: learn about the myriad of features and benefits that can be brought to your organization.

Decision making needs to be supported by real-time, detailed data, which is delivered by IBM’s Algo Risk Service on Cloud. You can be confident in the source and quality of the risk analysis data, as IBM Algo Risk Service on Cloud provides extensive information and increased visibility on all aspects involved in managing risk. Users can perform a variety of comprehensive “what if” scenarios based on real data to assess an operation before it’s executed. IBM takes your data security seriously and offers a multi-level approach to protecting your information through different security and permissions settings on the individual level. Learn about how IBM Algo One Risk and Financial Engineering Workbench can provide a deeper reading of data. Business can be even more successful with the implementation of IBM’s Algo Risk Service on Cloud.

sms self service  IBM Algo Risk Service on Cloud, IBM Business Analytics, IBM, cloud-based technology, risk analysis, predictive analytics, business analytics, risk management Read More

Professional Service Strategies that Win: Executive View of the Cloud


This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional service organizations (PSOs). It outlines the benefits of using a cloud infrastructure to manage enterprise resource planning (ERP) and other enterprise systems. With the right solutions in place, globally dispersed project teams have unlimited accessibility to secure and reliable information.

sms self service  cloud security companies,cloud security solutions,cloud security vendors,cloud infrastructure providers,cloud security software,private cloud security,private cloud infrastructure,cloud security testing,cloud security certification,cloud infrastructure,certificate of cloud security knowledge,cloud security services,cloud security service,cloud infrastructure services,cloud security Read More

Employee and Manager Self-Service: A Virtual Chameleon in the Workplace


In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS

sms self service  and Manager Self-Service: A Virtual Chameleon in the Workplace Employee and Manager Self-Service: A Virtual Chameleon in the Workplace If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. cfactor Employee / Manager Self-Service innovative self-service suite is not your typical Human Resource / payroll automation solution. Unlike traditional ERP-style HRMS systems, It’s flexible. Source : Cronus Technologies Inc. Resources Related Read More

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