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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sms messages sla

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » sms messages sla

How to Choose an SMS Provider


For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information—anytime, anywhere. Today, SMS helps provide dialogue with consumers. Inbound SMS, or mobile originated (MO), is an important tool to enhance customer interaction. Learn the most important factors to consider when choosing an SMS provider, including flexibility, price, international coverage, and reliability.

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E-mail Response Management


E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.

sms messages sla  mail Response Management E-mail Response Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Emailtopia is the leading provider of software and services for managing corporate email infrastructures. Providing email solutions since 1997, emailtopia has a distinguished client base that span multiple verticals including financial services, banking, retail, insurance, and government agencies. emailtopia''s flag ship product, Response Read More

Neolane Announces New Version of Neolane Marketing Analytics


Neolane has introduces a series of enhancements for its marketing analytics platform. The solution was designed to help marketers plan, target, execute, and measure personalized messages across channels. According to the press release, new enhancements eliminate the need to rely on the expertise of data scientists or information technology (IT) staff while permitting marketers to usebig data

sms messages sla  Announces New Version of Neolane Marketing Analytics Neolane has introduces a series of  enhancements for its marketing analytics platform . The solution was designed to help marketers plan, target, execute, and measure personalized messages across channels. According to the press release, new enhancements eliminate the need to rely on the expertise of data scientists or information technology (IT) staff while permitting marketers to usebig data directly. Neolane also has a role-based Read More

Integrating CRM with ERP


Hearing confusing messages from your customer resource management (CRM) and enterprise resource planning (ERP) vendors? You may be dealing with dozens of software vendors and system integrators, each one praising the benefits of his solution. Among these proposals, one claims not only to efficiently manage the entire customer life cycle, but also to take full advantage of your previous technology investments. Your incumbent ERP system vendor also has a CRM solution, and praises the benefits of the tight integration of both systems. The question then is, how do you know whether this solution is the best for you? Request your copy of Integrating CRM with ERP compliments of Baseline Consulting. The report gives you the criteria to use when formulating your strategy of integrating CRM with ERP, best practices of CRM implementation, dealing with ERP integration, and how to integrate CRM with ERP impacts the value chain.

sms messages sla  CRM with ERP Hearing confusing messages from your customer resource management (CRM) and enterprise resource planning (ERP) vendors? You may be dealing with dozens of software vendors and system integrators, each one praising the benefits of his solution. Among these proposals, one claims not only to efficiently manage the entire customer life cycle, but also to take full advantage of your previous technology investments. Your incumbent ERP system vendor also has a CRM solution, and praises the Read More

Neocase Software


Neocase Software provides customer service solutions for shared service centers and customer support operations. The Neocase customer service technology platform can help large global corporations manage and optimize the performance and processes of their shared service and support operations. Neocase Software solutions include Neocase HR for human capital resource management (HCRM) Neocase CS for customer service Neocase CRM for customer relationship management (CRM) Neocase FR for financial resolution All Neocase solutions can be deployed on-premise or in a software-as-a-service (SaaS) model, and include functionality for web self-service, knowledge management, service level agreement (SLA) management, employee/partner case collaboration, executive dashboards, and automated workflows. Neocase has more than 200 clients worldwide, including Air France, Renault-Nissan, L'Oreal, Brinks, Callidus Software, and International Decision Systems. The company is headquartered in Paris (France), with North American headquarters in San Francisco, California (US) and a Northern European branch in London (England). Neocase is a privately held company whose investors include Iris Capital and CDC (Caisse des Dépôts).

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Application-oriented Networking and the SecureSpan XML Networking Gateway


XML gateways, a new class of networking device, manage message-level security, service-level agreements (SLAs), and performance in service-oriented architectures (SOAs). XML gateways specialize in application-level protocols rendered within the XML or Web services message itself. With the ability to rapidly inspect and process XML messages, they can perform security, transformation, routing, and SLA operations at wire speed in the network.

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BitDefender AntiSpam NeuNet


E-mail users around the world have noticed an increasing number of unsolicited messages reaching their mailboxes. Anti-spam solutions have had to increase the frequency of their updates, and also to develop more heuristics more rapidly. That’s why it’s vital to implement an automatic process that quickly learns the characteristics of new spam—without affecting existing detection accuracy.

sms messages sla  AntiSpam NeuNet E-mail users around the world have noticed an increasing number of unsolicited messages reaching their mailboxes. Anti-spam solutions have had to increase the frequency of their updates, and also to develop more heuristics more rapidly. That’s why it’s vital to implement an automatic process that quickly learns the characteristics of new spam—without affecting existing detection accuracy. Read More

Ramco to Include More HCM Users via SMS


Ramco Systems has launched a text-based employee self-service (ESS) feature, thereby offering another angle in the use of human capital management (HCM) software. Ramco is targeting organizations with a heavily distributed workforce in remote locations and/or security-sensitive workplaces.

sms messages sla  More HCM Users via SMS Ramco Systems has launched a text-based employee self-service (ESS) feature , thereby offering another angle in the use of human capital management (HCM) software. Ramco is targeting organizations with a heavily distributed workforce in remote locations and/or security-sensitive workplaces that restrict use of smart phones within office premises, such as business process outsourcers (BPO), remote factories with no Internet access, or research and development (R&D) units with Read More

Sendmail Matures


In 1981, Eric Allman developed sendmail to route messages between disparate mail systems. Two years later, in 1983, sendmail version 4.2 was shipping with 18 different vendor UNIX systems.

sms messages sla  Matures Vendor Genesis In 1981, Eric Allman developed sendmail to route messages between disparate mail systems. Two years later, in 1983, sendmail version 4.2 was shipping with 18 different vendor UNIX systems. The product was primarily open-source coding, which allowed system administrators to add whatever custom configurations deemed necessary. This open-source code allowed sendmail to gain a strong following, which has continued to the present day. In 1991, Eric Allman unified the sendmail Read More

The Problem with E-mail: Is There a Link Between Less Spam and Superior Business Performance?


Spam considerably lowers user productivity, as it delivers unwanted, irrelevant, or anonymous e-mail messages. The best way to manage the incidence of spam is to measure it. The Spam Index—a tool for measuring improvement in spam control systems and for comparing spam control performance with competitors—is a method used by businesses worldwide to achieve lower spam levels and improve business performance.

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Professional Services Organizations Automate their Processes


Major vendors are entering the professional services software market and small niche vendors are repositioning themselves to compete. This changing market is conveying mixed messages; however, users can navigate this space by separating market messages from vendors' functional capabilities.

sms messages sla  Services Organizations Automate their Processes Introduction In response to market demand, a relatively new software space aimed at professional services organizations has emerged as a viable software category. Viewed as Enterprise Resource Planning for People, this class of software is continuously redefining its parameters. Although professional services organizations were initially targeted by niche vendors, in the last couple of years, we have seen the entrance of major enterprise Read More

QAD On-demand: Performance Made Responsive


Manufacturers today face increasing pressures to boost revenues and secure profitability. But for them to realize the full financial value of these initiatives, they must invest in a system that can quickly and easily implement or consolidate core business applications. With QAD on-demand, businesses can reduce IT complexity and costs with simplified deployment options and complete application management alternatives.

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United Messaging ~ Ready…Set…Outsource!


We believe that within a 3 year time frame, the outsourced corporate messaging market will capture 25% of the existing install base, which sizes the ASP Messaging market at 47.5 Million Seats (Probability 70%)

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Creating a Winning Data Transmission Service


Today’s data transmission departments are battling for budget and relevance. Moving files and ensuring delivery is getting tougher every day. To successfully deliver data to an increasing number of target platforms and meet rising customer expectations, leading companies are adopting service-oriented architectures (SOAs) and upgrading their file transfer departments into data transmission services. Find out more.

sms messages sla  varied automation and scheduling mechanisms and requirements. High profile security breaches intensify concerns about security. And lack of visibility is forcing IT staff to spend resources tracking down problems at the same time that they are being asked to do more. Which leads us to yet another challenge. Today s on-demand customers expect higher levels of service They insist on lower failure rates and shorter time to resolution. They want self-service tools that allow them to track their files. And Read More