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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » sms customer service


HP Announces Customer Engagement as a Service
HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer

sms customer service  e-mail, chat, scanned documents, SMS, and fax) Interactive voice response (IVR) technologies, including voice prompts, speech recognition and text-to-speech Call recording and quality monitoring tools Integration with analytics, mobile, and social The service is offered at three levels—with the basic package consists of widespread technology such as command center and multichannel communication and the more advanced option including the newer and trendier IVR technology. Read More
Telecom Re-invention: Optimizing the Online Customer Experience
As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn

sms customer service  simple awareness campaigns using SMS to on-device applications that support transactions or provide delivery alerts. Leaving any of these channels under the direction or control of technical operations will mean that much of their value is lost. The primary business functions—marketing, sales, fulfillment and support—need to take advantage of the available channels directly. To provide the best customer experience means exploiting the best capabilities of each channel, but allowing the user to choose Read More
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

sms customer service  Web portals, live chat, SMS, technical boards and forums, remote support, company blogs, and other new channels to deliver a superior customer response. You''ll learn how effective use of new communication channels can help your company increase customer satisfaction and retention reduce costs increase revenues boost productivity Today''s contact centers handle just 35 percent of incoming service requests. How effectively you manage the remaining 65 percent can make the difference between remaining Read More
How to Choose an SMS Provider
For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information@anytime, anywhere. Today, SMS helps provide

sms customer service  SMS Computer Services | SMS Customer Service | SMS Delivery Service | SMS Forwarding Service | SMS Information Services | SMS Locator Service | SMS Marketing Services | SMS Message Service | SMS Only Service | SMS Question Service | SMS Search Service | SMS Self Service | SMS Sending Service | SMS Service Account | SMS Service Manager | SMS Service Name | SMS Service Number | SMS Services | SMS Text Service | SMS Texting Service | SMS Utility Service | SMS Web Service | SMS Well Service | Useful SMS Read More
A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

sms customer service  including social media, e-mail, SMS, and others.   The Voice of the Customer Strategy Attensity has developed its solutions to provide services and functionalities for different vertical industries such as telecom, retail banking and hospitality, and for different business units within a company such as marketing, customer service, and information technology (IT). Earlier this year, Attensity introduced its Voice of the Customer Command Center (Figure 2), which gives organizations the ability to apply Read More
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

sms customer service  employee self service,employee benefits self service,employee manager self service,employee self service benefits,employee self service center,employee self service home page,employee self service link Read More
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

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Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

sms customer service  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

sms customer service   Read More
Customer Analytics in the Age of Social Media
This TDWI Best Practices Report examines organizations’ current practices and future plans for customer analytics technology implementations, with a special

sms customer service  Analytics in the Age of Social Media This TDWI Best Practices Report examines organizations’ current practices and future plans for customer analytics technology implementations, with a special focus on how organizations are adapting to the knowledge potential as well as challenges of social media networks. The report offers recommendations for achieving greater return on investment (ROI) from customer analytics processes. Read More
Epicor for Service Enterprises
Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every

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Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

sms customer service  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

sms customer service  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

sms customer service  HR service delivery model,human resources service delivery,workforce service delivery,streamlined HR service delivery,hr operational excellence,HR service delivery trends,PeopleSoft Workforce Communications,PeopleSoft HelpDesk for Human Resources,Oracle HCM Read More
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