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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 smb customer intelligence


Business Intelligence Vendors
Current pure play business intelligence (BI) leaders offer the advantage of superior analytics and planning capabilities; however, enterprise resource planning

smb customer intelligence  many small and medium (SMB) business users' interest in BI. Needless to say that IBM plays a similar role in the upper-end of the market, whereby both vendors have to walk a tightrope of partnering and competing with independent software vendors (ISV). This may especially be the case with Microsoft SQL Server Reporting Services 2.0 , which inherited its predecessor report life cycle management capabilities and report development environment ( Visual Studio .NET ), but also adds a user self-service

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for Manufacturing (SMB)

TEC's new ERP for Manufacturing (SMB) evaluation model targets the software requirements of small and medium enterprises. If your organization doesn't have many sites to operate, seeks a solid base of ERP functionality, but doesn't want every possible feature of the biggest systems on the market, this model is a good starting place for your research. It covers fully featured accounting solutions with necessary manufacturing, inventory, human resources, purchasing, quality, and sales management functionality. 

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Benchmarking ERP in SMB


Many small companies have limited resources to devote to the implementation and maintenance of enterprise resource planning (ERP). Fortunately, the price performance of ERP and the underlying infrastructure supporting it have improved steadily and significantly over the past two decades. In fact, solutions that were once beyond the reach of these small companies are now well within their grasp.

smb customer intelligence  ERP in SMB Benchmarking ERP in SMB If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Made2Manage, a Consona ERP solution, provides manufacturers with easy-to-use, high-quality ERP software that improves operational efficiencies, customer satisfaction and financial performance while helping manage your business growth. Source : M2M Resources Related to Enterprise Resource Planning (ERP) : ERP (Wikipedia) Benchmarking ERP in Read More
Oco, Inc

Calculating ROI for Business Intelligence Solutions in Small and Midsized Businesses


For many companies, a challenging business event or critical business pain precipitates a conversation about business intelligence (BI). But don’t wait until you introduce new products, upgrade your IT environment, or notice that your inventory is increasing but not your sales. Find out how to build a return on investment (ROI) for your BI applications and projects, so you can leverage your own data before it’s too late.

smb customer intelligence  Small and Mid-Sized Business (SMB) IT spending, the top business initiative impacting IT decisions was better utilization/analysis of data throughout the organization. 1 For many companies, a challenging business event or critical business pain precipitates a conversation about Business Intelligence (BI) . Challenging business events include: Period of rapid growth Recent or pending merger/acquisition Introduction of new products and product lines Upgrades to the IT environment (e.g. ERP upgrades). Read More

Vendors Harness Excel (and Office) to Win the Lower-end of Business Intelligence Market


Small and medium businesses wanting the benefits of business intelligence (BI) without having to implement a large enterprise system may find a viable option in Excel-based BI and analytics tools that leverage add-in applications from vendors.

smb customer intelligence  database engine for more SMB enterprise applications, the ability to increasingly leverage data in SQL Server becomes another important functional asset of Excel. It is thus a small wonder to see the recent proliferation of Excel-based BI and analytics tools that leverage add-in applications from a raft of vendors. These may be a viable alternative for SMBs, since the tools are usually easy to install and integrate fully into Excel's menu, help system, and worksheet and workbook pattern. They usually Read More

Creating Competitive Advantage in Growing and Mid-sized Businesses with Business Intelligence


Business intelligence (BI) is not only an imperative for big companies. Growing and midsized organizations also require visibility into all aspects of the business for their day-to-day decision-making, with accurate, reliable, and up-to-date information. We outline the issues, business ramifications, and solutions for the BI requirements of growing companies.

smb customer intelligence  Resource Business Intelligence | SMB Customer Intelligence | SMB Business Intelligence Providers | SMB Business Intelligence Capabilities | SMB Business Intelligence Open Source | SMB Business Performance Management | SMB Business Intelligence Demonstration | SMB Business Intelligence Reporting | SMB Center Business Intelligence | SMB Business Intelligence Data | SMB Business Intelligence Acquisition | SMB Business Intelligence Analysis | SMB Business Intelligence Warehousing | SMB Business Intelligence Read More

Business Intelligence Success, Lessons Learned


Is business intelligence (BI) an application that pays off? We have all heard mixed results but a 2003 extensive study on on-line analytical processing (OLAP) states that BI usually pays off over 60 percent of the time , explains where the value is found, and describes what’s required to get the pay off.

smb customer intelligence  Intelligence Success, Lessons Learned Business Intelligence Benefits Are Real An extensive 269 pages industry report, OLAP 3 that was published in November 2003 by Nigel Pendse explains that BI benefits are very real. While the report covers many aspects of OLAP and BI, we will focus on business benefits and overcoming the obstacles of achieving those benefits. According to the report, approximately 19 percent of companies implementing BI claim they have met or exceeded their business goals. Over Read More

Understanding Business Intelligence and Your Bottom Line


But now you can get the straight facts on BI in the informative white paper understanding business intelligence and your bottom line.

smb customer intelligence  Business Intelligence and Your Bottom Line Are you interested in business intelligence (BI), but lacking a clear picture of exactly what it is—and what it does ? Or how much BI is sufficient for a small or midsized business? With all the myths, buzzwords, and confusion surrounding BI, it's no surprise if the whole story is a bit fuzzy. But now you can get the straight facts on BI in the informative white paper Understanding Business Intelligence and Your Bottom Line . In clear, Read More

Customer Analytics Pay Off


To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies.

smb customer intelligence  Analytics Pay Off To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies. Read More

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these

smb customer intelligence  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather they Read More

Creating Competitive Advantage with Business Intelligence Pervasiveness


Pervasive business intelligence (BI) results when organizational culture, business processes, and technologies are designed and implemented with the goal of improving the strategic, operational, and tactical decision-making capabilities of a wide range of internal and external stakeholders. Read about creating a BI strategy and improving your BI competency.

smb customer intelligence  pervasive business intelligence,business intelligence competency,business intelligence strategy,business intelligence competency center,business intelligence strategy document,business intelligence strategy ppt,business intelligence competency center ppt,business intelligence competency centers,pervasive business intelligence definition,business intelligence competency centre Read More

Debunking the Top Three Myths of Business Intelligence for Midsize Companies


There is a belief that midsize companies simply can’t afford, can’t handle, or can’t appreciate business intelligence (BI)—but that’s simply not true. Midsize companies can and do benefit from a variety of tools built specifically for the midsize market that are often easier, less expensive, and faster to adopt and use than the ones designed for giant enterprises. Learn the truth behind the top three myths about BI.

smb customer intelligence  IBM,bi,business intelligence,business intelligent,business intelligence software,server business intelligence,business intelligence studio,bi system,bi tools,business intelligence bi,business intelligence crm,business intelligence erp,business intelligence solutions,business intelligence tools,business objects intelligence Read More

The New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence


This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses advanced analytics and scoring to recommend the right offer or action before or during an interaction.

smb customer intelligence  New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses advanced analytics and scoring to recommend the right offer or action before or during an interaction. Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

smb customer intelligence  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More

2011 Trends Report: Business Intelligence (BI)


The current economic environment is marked by more frequent changes than in the past. It’s no wonder that more businesses are looking to business intelligence (BI) software to identify and analyze business data to speed responses to these changes. So, what changes are ahead for BI? In this guide, experts Bill Cabiro, David Crandall, Wayne Kernochan, Kirsty Lee, Clarice Lin and Shawn Rogers share their predictions for BI.

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