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Business Intelligence Vendors
Current pure play business intelligence (BI) leaders offer the advantage of superior analytics and planning capabilities; however, enterprise resource planning

smb customer intelligence  many small and medium (SMB) business users' interest in BI. Needless to say that IBM plays a similar role in the upper-end of the market, whereby both vendors have to walk a tightrope of partnering and competing with independent software vendors (ISV). This may especially be the case with Microsoft SQL Server Reporting Services 2.0 , which inherited its predecessor report life cycle management capabilities and report development environment ( Visual Studio .NET ), but also adds a user self-service Read More

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Documents related to » smb customer intelligence


Benchmarking ERP in SMB
Many small companies have limited resources to devote to the implementation and maintenance of enterprise resource planning (ERP). Fortunately, the price

smb customer intelligence  ERP in SMB Benchmarking ERP in SMB If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Made2Manage, a Consona ERP solution, provides manufacturers with easy-to-use, high-quality ERP software that improves operational efficiencies, customer satisfaction and financial performance while helping manage your business growth. Source : M2M Resources Related to Enterprise Resource Planning (ERP) : ERP (Wikipedia) Benchmarking ERP in Read More
Calculating ROI for Business Intelligence Solutions in Small and Midsized Businesses
For many companies, a challenging business event or critical business pain precipitates a conversation about business intelligence (BI). But don’t wait until

smb customer intelligence  Small and Mid-Sized Business (SMB) IT spending, the top business initiative impacting IT decisions was better utilization/analysis of data throughout the organization. 1 For many companies, a challenging business event or critical business pain precipitates a conversation about Business Intelligence (BI) . Challenging business events include: Period of rapid growth Recent or pending merger/acquisition Introduction of new products and product lines Upgrades to the IT environment (e.g. ERP upgrades). Read More
Vendors Harness Excel (and Office) to Win the Lower-end of Business Intelligence Market
Small and medium businesses wanting the benefits of business intelligence (BI) without having to implement a large enterprise system may find a viable option in

smb customer intelligence  database engine for more SMB enterprise applications, the ability to increasingly leverage data in SQL Server becomes another important functional asset of Excel. It is thus a small wonder to see the recent proliferation of Excel-based BI and analytics tools that leverage add-in applications from a raft of vendors. These may be a viable alternative for SMBs, since the tools are usually easy to install and integrate fully into Excel's menu, help system, and worksheet and workbook pattern. They usually Read More
Creating Competitive Advantage in Growing and Mid-sized Businesses with Business Intelligence
Business intelligence (BI) is not only an imperative for big companies. Growing and midsized organizations also require visibility into all aspects of the

smb customer intelligence  Resource Business Intelligence | SMB Customer Intelligence | SMB Business Intelligence Providers | SMB Business Intelligence Capabilities | SMB Business Intelligence Open Source | SMB Business Performance Management | SMB Business Intelligence Demonstration | SMB Business Intelligence Reporting | SMB Center Business Intelligence | SMB Business Intelligence Data | SMB Business Intelligence Acquisition | SMB Business Intelligence Analysis | SMB Business Intelligence Warehousing | SMB Business Intelligence Read More
Business Intelligence Success, Lessons Learned
Is business intelligence (BI) an application that pays off? We have all heard mixed results but a 2003 extensive study on on-line analytical processing (OLAP

smb customer intelligence  Intelligence Success, Lessons Learned Business Intelligence Benefits Are Real An extensive 269 pages industry report, OLAP 3 that was published in November 2003 by Nigel Pendse explains that BI benefits are very real. While the report covers many aspects of OLAP and BI, we will focus on business benefits and overcoming the obstacles of achieving those benefits. According to the report, approximately 19 percent of companies implementing BI claim they have met or exceeded their business goals. Over Read More
Understanding Business Intelligence and Your Bottom Line
But now you can get the straight facts on BI in the informative white paper understanding business intelligence and your bottom line.

smb customer intelligence  Business Intelligence and Your Bottom Line Are you interested in business intelligence (BI), but lacking a clear picture of exactly what it is—and what it does ? Or how much BI is sufficient for a small or midsized business? With all the myths, buzzwords, and confusion surrounding BI, it's no surprise if the whole story is a bit fuzzy. But now you can get the straight facts on BI in the informative white paper Understanding Business Intelligence and Your Bottom Line . In clear, Read More
Customer Analytics Pay Off
To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value

smb customer intelligence  Analytics Pay Off To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies. Read More
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

smb customer intelligence  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather they Read More
Creating Competitive Advantage with Business Intelligence Pervasiveness
Pervasive business intelligence (BI) results when organizational culture, business processes, and technologies are designed and implemented with the goal of

smb customer intelligence  pervasive business intelligence,business intelligence competency,business intelligence strategy,business intelligence competency center,business intelligence strategy document,business intelligence strategy ppt,business intelligence competency center ppt,business intelligence competency centers,pervasive business intelligence definition,business intelligence competency centre Read More
Debunking the Top Three Myths of Business Intelligence for Midsize Companies
There is a belief that midsize companies simply can’t afford, can’t handle, or can’t appreciate business intelligence (BI)—but that’s simply not true. Midsize

smb customer intelligence  IBM,bi,business intelligence,business intelligent,business intelligence software,server business intelligence,business intelligence studio,bi system,bi tools,business intelligence bi,business intelligence crm,business intelligence erp,business intelligence solutions,business intelligence tools,business objects intelligence Read More
The New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence
This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses

smb customer intelligence  New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses advanced analytics and scoring to recommend the right offer or action before or during an interaction. Read More
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

smb customer intelligence  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More
2011 Trends Report: Business Intelligence (BI)
The current economic environment is marked by more frequent changes than in the past. It’s no wonder that more businesses are looking to business intelligence

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