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Software Functionality Revealed in Detail
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 sla toolkit


Microsoft’s Underlying Platform Parts for Enterprise Applications: Somewhat Explained - Part 4
Part 3 of this blog series analyzed the ever-evolving user interface (UI) and visualization technologies, and related approaches of Microsoft and other

sla toolkit  agreement, service level agreement (SLA) contract, and other “related” information (see figure below). More on Slick Navigation Contextual breadcrumb is a context-sensitive navigation menu that helps users visually navigate (and return to the start page, in association with the classic fable about Hansel and Gretel) to other application areas/pages that are “near” his/her current “path” in the application. You have a similar thing in Windows Vista for folder navigation. Similar to this is the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » sla toolkit

Reporting Value of IT Services with Balanced Scorecards


A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.

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ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

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'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: PeopleSoft


PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus as it begun life in 1987. Over the course of a decade or so, it added Supply Chain Management and Financials to its list of application offerings. In the last few years, in the face of slowing cash flows from its traditional strongholds, it has gone full bore toward Internet-based enterprise-wide - even cross-enterprise - solutions, trying to enter the game and be competitive with other top tier ERP-turned Collaborative Commerce vendors. Showing fiscal growth and, very-recently, notably-improved market acceptance, Peoplesoft may be the enterprise software turnaround story of the last decade.

sla toolkit  fax, or email inquiries), SLA, warranty and RMA tracking, and self-service components in the aforementioned Customer Portal. But more advanced elements are missing, including web assistance tools such as Live Chat, Collaborative Web Browsing, Call Me Now functionality, VoIP (Voice over IP), Message Boards, and Chat Rooms. Marketing - Includes basic Campaign management (segmentation, tracking) and analysis, but little support for closed loop targeted campaigning that has been the hallmark of E.Piphany . Read More

BOARD International


BOARD International is a global provider of software for improving business results through better decision making. By unifying business intelligence and corporate performance management into a single product, BOARD enables companies to achieve a shared vision of their performance across the entire organization. Since 1994, BOARD has helped organizations improve their business performance in the following application areas:   • Reporting and analysis • Budgeting, planning, and forecasting • Profitability modelling and optimization • Simulation and what-if analysis • Scorecarding and strategy management • Financial consolidation   Headquartered in Switzerland, BOARD International has branches in the USA, U.K., Benelux, Germany, France, Italy, Spain, UAE, Singapore, Australia, India, Japan, Hong Kong, Argentina, and Mexico, and a worldwide network of distributors and certified partners. 

sla toolkit  International Founded in 1994 and headquarted in Switzerland, BOARD International offers a programming-free toolkit for the development of business intelligence (BI) and corporate performance management (CPM) software applications. A toolkit approach to BI and CPM represents a unique new, cost-effective way for companies to maximize their CPM and BI implementations. This approach provides significant advantages over traditional offerings, which have proven to be rigid, application-driven, hard to Read More

Evaluating SaaS Solutions: A Checklist for Small and Midsized Enterprises


This paper from Saugatuck Technology discusses relevant criteria for evaluating SaaS solutions targeting small and midsize firms, and raises key questions that should be asked. It is important to ensure that a SaaS solution is well aligned with business requirements, and can accommodate change and growth. The paper also provides an evaluation template for executives to use in conducting evaluations of SaaS solutions.

sla toolkit  SIAA urged that any SLA should establish base monitoring performance levels, credits for non-performance and define how, and how soon, chronic problems will be resolved. More specifically, the SIAA held that the SLA should identify what is being measured and how it is being measured, as well as the number of times an incident may occur before being considered as chronic. Ultimately, quality of service is nothing more than the user's experience. And SLAs are nothing more than insurance policies. Metrics Read More

So Does your e-Business Provider have Internationally Recognized Tools in its Digital Business Consulting Toolkit?


Peregrine Technologies, a company with strength in infrastructure management solutions and burgeoning E-commerce aspirations has purchased Telco Research, a specialist in voice and data network monitoring.

sla toolkit  hr consultants,fulfillment services,e commerce software,marketing consultant,interim management,e commerce solutions,supply chain consulting,marketing consultants,consulting jobs,business consulting services,ecommerce website,hr consultant,b2b supply chain,restaurant consulting,e commerce website Read More

The Skillsoft Impact Analysis: The Fast Track to Gaining Powerful Insights into the Strengths and Opportunities of Your Elearning Investment


In this age of big data, decision makers on all levels are clamoring for business-driven data regarding the effectiveness of human capital investments. Hard quantifiable evidence, like business impact or ROI, can be complex and seem out of reach in the face of rapid change and constrained L&D resources. This paper introduces a simplified process and toolkit, and shares some of the key findings uncovered since its inception.

sla toolkit  cloud-based learning, learning solution, talent development, e-learning, elearning, learning and development, L&D Read More

Making Gramm-Leach-Bliley Security Compliance Fast and Easy


Designed to improve consumer financial services, the Gramm-Leach-Bliley Act (GLBA) includes security provisions for protecting confidential electronic financial information. For the approximately 9,500 financial institutions affected, compliance can be complex and process-intensive. Learn about network security auditing and vulnerability management solutions that can make GLBA compliance faster and more cost-effective.

sla toolkit  Act details seven major legislative areas: Our focus in this paper is security technology, covered by Title V (Privacy). Security safeguard provisions are in Sections 501 and 505(b) of the Act. Through the Act, Congress directed several federal agencies to establish standards for safeguarding customer information. The Act permitted most of the Banking agencies to develop their safeguards standards by issuing guidelines. The Act required the Securities and Exchanges Commission and the Federal Trade Read More

Experlogix CPQ


The Experlogix Configure, Price, Quote (CPQ) solution features an intuitive configuration environment that turns even novice users into expert product customization specialists. As you customize a product, Experlogix automatically provides easy to understand, color coded displays, makes suggestions, fixes problems, etc. - all according to rules that you have defined. Graphics and technical product data can be called up at the touch of a button. Experlogix helps you consolidate product and service options, rules and pricing into a single intelligent system, eliminating the need for paper catalogs and cumbersome-to-maintain spreadsheets. The configurator ensures the entire proposal or order is 100 percent accurate, guaranteeing a seamless quote-to-order process and higher customer satisfaction. In short, Experlogix simplifies the quote and order process and eliminates mistakes. Experlogix can be deployed via the web or on the desktop and provides deep integration to CRM and ERP systems – integration that comes standard with every Experlogix system. Once a sales quote or order has been configured and saved to the CRM or ERP system, manufacturers can leverage Experlogix to create sophisticated, multi-level, configured BOMs and production orders in their Enterprise system - all with a couple mouse clicks. Experlogix includes an ERP and CRM Integration Toolkit, providing access to create business logic against standard or custom ERP/CRM fields. Experlogix leverages existing parts in the CRM or ERP system or can create new items on-the-fly.      

sla toolkit  Quote-to-Order,q2o Read More

Overcoming Barriers to Collaboration with Trading Partners


These days, there is increasing pressure on companies to become more efficient and reduce the bottom line. Improving communication with suppliers, partners, and customers can dramatically optimize business processes and increase responsiveness. But how can you easily improve these channels of communication? Web-based enterprise resource planning (ERP) systems that support Web 2.0 collaboration tools can help. Learn more.

sla toolkit  Barriers to Collaboration with Trading Partners Overcoming Barriers to Collaboration with Trading Partners If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. For more than 30 years, companies that have joined the Sage family have assisted small and midsized businesses with a wide range of business management applications and services. Source : Sage Software Resources Related to Business Process : Business Process (Wikipedia) Read More

Extended Enterprise Resource Planning Vendor Shows Its Lean Side


About two-thirds of SoftBrands' revenue comes from its manufacturing division, which includes evolution, a platform neutral, extended enterprise resource planning product, and DemandStream for lean automation.

sla toolkit  Enterprise Resource Planning Vendor Shows Its Lean Side Introduction Besides the Classic Fourth Shift and Fourth Shift Edition for SAP Business One solutions (see Classic Enterprise Resource Planning Solution Shifts Over ), SoftBrands Manufacturing 's core products include another extended enterprise resource planning (ERP) product named evolution (formerly Aremis Enterprise ), as well as DemandStream , a lean enterprise automation software system. For details on SoftBrands' recent history, see Read More

BOARD Certifies Its Unique Business Intelligence/Business Performance Application with TEC


BOARD International provides a unique application, comprising an original mix of business intelligence, business analytics, and enterprise performance management capabilities—all within a single platform. TEC BI Analyst Jorge García describes the originality and user benefits of the BOARD Management Intelligence Toolkit.

sla toolkit  Certifies Its Unique Business Intelligence/Business Performance Application with TEC BOARD International, a private Swiss-based enterprise software company, provides a unique application to the market. The BOARD Management Intelligence Toolkit comprises an original mix of business intelligence (BI), business analytics (BA), and enterprise performance management (EPM) capabilities—all within the reach of single interface or platform. The aim is to provide a single integrated solution that offers Read More

Total Uptime Guarantees? It Must Be A New Millennium!


Netsourcing provider Intira has announced that it will offer service level agreements (SLA's) covering its complete line of IT and network infrastructure service offerings.

sla toolkit  offer some form of SLA within the next two years. User Recommendations We believe that there are many outsourcing companies that are technically capable of achieving equivalent levels of service. But they may not be ready to guarantee it, and may not yet be able to provide monitoring tools that will satisfy the most hard-nosed auditors. On the other hand, Intira has put its feet quite close to the fire, and is therefore likely to work just a bit harder to maintain uptime. This makes them a firm that deser Read More

Autodesk to Spark Up 3D Printing


Autodesk announces that it will release an open-software for 3-D printing later this year. Find out what this means for 3D printer software vendors and printer makers in P.J.'s post.

sla toolkit  will rely on stereolithography (SLA), a printing process that is less frequently used than the fused deposition modeling (FDM) in mass-market printers, but which is gaining steam thanks to its speed and reliability benefits as well as patent expirations on laser sintering. The vendor promises that a wide range of materials will be supported, while the printer design will be made publicly available to allow for further development and experimentation.   Autodesk is certainly trying to drive further usage Read More