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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sla templates


Cloud Assets: A Guide for SMBs-Part 2
The advent of cloud computing has brought with it many considerations and challenges for organizations looking to implement cloud services, which may be

sla templates  A service level agreement (SLA) is basically a list of operational understandings between your organization and the vendor on the quality of the delivery and support for a solution. This document is binding and must be provided with the service contract in the execution of the business relationship. Not all SLAs are similar, and to date, it is still common practice to negotiate the various elements. Here are some of the points that need to be addressed in the SLA: Availability. Vendors will guarantee the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

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Documents related to » sla templates

Job Scheduling Maze in Distributed IT Landscapes - Part 3


Part 2 of this blog series analyzed the ActiveBatch architecture and evolution in terms of enterprise job scheduling and workload automation functional capabilities. This was done for the three older product releases. Particularly impressive was the ActiveBatch V6 release that introduced a few noble concepts like Job Library and Virtual Root. ActiveBatch V7 – The Current State of

sla templates  idle times. However, the SLA capabilities have been pushed out to what will likely be a Service Pack (SP) release after the January 2009 release date of ActiveBatch V7. From the performance standpoint, release V7 features improved scheduling through dynamics characteristics of a historical data-driven Online Analytic processing (OLAP) database. The database is constantly populated by historical data details to develop “hints” for optimized performance (e.g., to minimize elapsed time, optimize Read More

CRM and BPM: “We Goes Together Like Peas and Carrots”


In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship Management (CRM) Summit in September in Scottsdale. I not only saw a number of same vendors at both events, but both events also had many similar themes, such as customer service, workflow automation, business processes

sla templates  up a service-level agreement (SLA) for customer-selected key processes. Measure the success and refine the process changes for different customer segments. Some might find issues with the overall premise of the article due to only a few examples of BPM driving CRM in practice. Yet, the article’s premise is that some BPM tools are helping with concrete CRM (and even SCM) processes, and those BPM vendors that just continue to peddle technology without the concrete value prop will not have that much Read More

Vendor Reservations, a Full-fledged SaaS ERP, and User Recommendations


Having a system that can support mix-mode manufacturing without the need for artificial constraints would mean that the technology is available to offer on demand manufacturing enterprise resource management to the marketplace.

sla templates  should ask vendors what SLA guarantees they can promise and have them disclose recent planned and unplanned outages, especially in light of potential cascading failures from using third-party providers (partners). Also, the strength of a vendor's provisioning, administration, single sign-on, and systems management technology should be ascertained. Users should understand the ramifications of future system and infrastructure upgrades and the likely related disruptions (that is, are these upgrades forced Read More

QAD On-demand: Performance Made Responsive


Manufacturers today face increasing pressures to boost revenues and secure profitability. But for them to realize the full financial value of these initiatives, they must invest in a system that can quickly and easily implement or consolidate core business applications. With QAD on-demand, businesses can reduce IT complexity and costs with simplified deployment options and complete application management alternatives.

sla templates  | Service Level Agreement SLA | Service Level Agreement Analysis | Service Level Agreement Architecture | Service Level Agreement Deployment | Service Level Agreement Development | Service Level Agreement Framework | Service Level Agreement Innovation | Service Level Agreement Innovation Networks | Service Level Agreement Integrate | Service Level Agreement Integration | Service Level Agreement Management | Service Level Agreement Management Process | Service Level Agreement Management System | Service Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3


When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides some basic steps you can take to successfully deploy voice and data network services. A complete capabilities inventory has been included to help you ensure that every feature of your current system will be considered for inclusion in your new system.

sla templates  define a set of SLA requirements against which the IP telephony environment will be measured, to evaluate its success and ensure that it meets customer expectations. These SLAs should include: Availability expectations-This is usually expressed in uptime percentage of the telephony service from an end-user perspective. Throughput-Stated as successful call completions as a percentage of call attempts. You might want to provide different throughput requirements for different call types. For example, you Read More

Oracle EAM’s Best Friend: Automated Work Order and Attachment Printing


Regardless of size or purpose, business processes within a company rely heavily on the dependability of assets for successful operations. Enterprise asset management (EAM) solutions can help companies monitor their assets, including a feature that allows documents to be attached to a work order. But printing the work order and its attachments is not always so simple. Learn how automated work order software can help.

sla templates  with the work order, translates them to a printable format, and forwards the actual work order and all of the attachments to the designated printer. After generating a concurrent request, the user may then check the status of the printed documents by searching for the request ID using the AventX Delivery Status form. The status of each work order document and its accompanying attachments are displayed here. Value of Printing Work Orders with Attachments The inability to automatically print work orders Read More

Case Study: LeasePlan Finds a Solution for All Incoming Invoices


LeasePlan Norway, a large automobile fleet management company, needed an alternative to manual entry of incoming invoice data, while still maintaining complete accuracy. The company implemented AnyDocINVOICE for invoice data capture, because of its ease- of- use and ability to capture data without templates. Find out about all the other functionalities that prompted the company to install the solution in its Swedish office.

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HCIMS - Pharmacy Management RFI/RFP Template


Product Functionality, HCIMS - Pharmacy Management, Privacy and Security, and Product Technology

sla templates  - Pharmacy Management RFI/RFP Template The HCIMS - Pharmacy Management RFI/RFP Template lists and describes 880 features and functions found in HCIMS - Pharmacy Management software solutions. This Pharmacy Management Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your HCIMS - Pharmacy Management software selection projects. Features and functions included in this Pharmacy Management Template: Product Functionality HCIMS - Pharmacy Read More

Application-oriented Networking and the SecureSpan XML Networking Gateway


XML gateways, a new class of networking device, manage message-level security, service-level agreements (SLAs), and performance in service-oriented architectures (SOAs). XML gateways specialize in application-level protocols rendered within the XML or Web services message itself. With the ability to rapidly inspect and process XML messages, they can perform security, transformation, routing, and SLA operations at wire speed in the network.

sla templates  security, transformation, routing, and SLA operations at wire speed in the network. Read More

Hosting Horrors!


What you should ask before committing to a Web Hosting Company...

sla templates  how the hosting Companies SLA would affect your SLA? I'll give you an example. In your SLA it says that files can be restored from backup within 4 hours. A major customer calls; the file they downloaded off of your system 3 days ago is corrupt. Your customer has to have this document or it will cost them thousands of dollars. You say sure, not a problem and call the Hosting Company. They say, Yes Mr. Smith, we will restore that file and we'll let you know as soon as it's done. The time passes and no Read More

Genius Project


Genius Project is designed for different users, including team members, project managers, executives, and stakeholders. Genius Project provides standard templates, such as PMI, PRINCE2, and Six Sigma that can integrate into organizational processes. Genius Project is a project management solution with a number of tools, including portfolio management, project tracking, cost and budget tracking, planning tools, centralized resources management, timesheets, advanced reporting, process and workflow support, document management, risk management, and collaboration features.

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ShopIgniter Introduces New Update to Igniter


ShopIgniter has announced an updated version of its Igniter platform. The solution supports brand advertising to social and mobile consumers, and consequently allows marketers to create, manage, and measure rich social media advertising campaigns. By using typical social media functions such as search, engage, share, and comment, Igniter attempts to generate business opportunities or leads for

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Planning at the Business Unit Level


Planning at the business unit level is most commonly done in spreadsheets, with cost center inputs gathered using workbook templates that are difficult to format and consolidate. While business units can’t escape from “spreadsheet hell” using a corporate business performance management (BPM) system, they can streamline planning and analysis processes with the right software solution. Find out how.

sla templates  at the Business Unit Level Planning at the business unit level is most commonly done in spreadsheets, with cost center inputs gathered using workbook templates that are difficult to format and consolidate. While business units can’t escape from “spreadsheet hell” using a corporate business performance management (BPM) system, they can streamline planning and analysis processes with the right software solution. Find out how. Read More