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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 sip wireless service provider update

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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The Convergent Mediation Solution--Competitive Advantage Enabler


The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge of customer information, such as usage patterns, preferences, spending habits and duration can provide competitive advantages to service providers. Learn about convergent mediation systems that can support multiple service types (voice, data, content) in this white paper.

sip wireless service provider update  Web Service Provider | SIP Wireless Service Provider Data | SIP Wireless Service Provider Information | SIP Wireless Service Provider News | SIP Wireless Service Provider Report | SIP Wireless Service Provider Update | SIP Wireless Service Providers | Service Provider SIP | Service Provider List SIP | Service Provider Model SIP | Service Provider Offering SIP | Service Provider Review SIP | Service Provider Search SIP | Access Service Providers SIP | Affordable Service Providers SIP | Billing Service Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1


As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.

sip wireless service provider update  requires PC-based agent software, SIP phones, or PDAs with VoIP capability, but is this not just a new way of providing dial tone? And, if so, and this author feels that it is, is there anything compelling about VoIP from a business standpoint? Does it enable you to do anything that you have not been able to do before? Not in its early stages, but it holds out the hope of advanced applications in the future and it is the new, advanced applications that are needed to make this thing generically labeled as Read More

OutlookSoft Case Study: Cingular Wireless


When BellSouth and SBC merged to become Cingular Wireless in 2000, four issues concerned everyone: centralizing the storage of business information; improving access to, and reporting from, performance management processes; streamlining and standardizing analysis tools; and integrating data sources with different systems and platforms to create a "single version of the truth." The solution: OutlookSoft’s unified business process management application.

sip wireless service provider update  Case Study: Cingular Wireless When BellSouth and SBC merged to become Cingular Wireless in 2000, four issues concerned everyone: centralizing the storage of business information; improving access to, and reporting from, performance management processes; streamlining and standardizing analysis tools; and integrating data sources with different systems and platforms to create a single version of the truth. The solution: OutlookSoft’s unified business process management application. Read More

A Guide to ERP for Service Organizations


Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.

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Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

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Field Service Management (FSM) Software Evaluation Report


Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system

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Service Partners


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Bolstering the Call Center with Service Resolution Management Processes


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By downloading this document, you agree to provide contact information and other data to select sponsors of this content.

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Managed Service Programs


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For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

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