Internet protocol (IP) and voice over Internet protocol (VoIP) systems allow inexpensive transport, cheap phone calls, and simple management of a single network. But the true value is in the new applications IP enables, such as unified communications (UC). How can you use UC to further decrease costs, enhance productivity, and improve customer service? Learn how to go beyond messaging for real-time call control and more.
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a standards-based, single-protocol environment. SIP IS THE KEY Session Initiation Protocol (SIP) has emerged as the protocol of choice within the VoIP market, especially within IP PBX solutions. Because SIP is a signaling protocol for Internet conferencing, telephony, presence, events notification, and instant messaging, it is the ideal protocol to be used by UC systems. Companies like Avaya, Nortel, Siemens, and even Microsoft (with its Live Communication Server) are all embracing SIP as a standard of