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CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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Documents related to » sip telecommunication service providers


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

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A VoIP Primer-Everything You Need to Know about VoIP
Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know

sip telecommunication service providers  Occasionally, at destination a SIP record may be dropped because it arrives late or out of sequence. For the listener, this infrequent loss is heard as a fraction-of-a-second silence (a “click” or a “pop” sound). The reason for the temporary sound problem, if it occurs, is that SIP traffic “competes” with other Internet traffic, and cannot be guaranteed to be transferred as a priority message (i.e., ahead of the pack). However, a mere 1- or 2-percent packet drop degrades voice quality. Read More
Sky Field Service Management Certification Report
Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

sip telecommunication service providers  FieldOne,Sky,field service solution,field service management,FSM solution,Microsoft Dynamics XRM Read More
How Wipro Transformed BT’s Release-service Introduction, Testing, and Deployment Activities
This IDC Buyer Case Study examines BT''s successful project to reduce costs and raise efficiency and quality in its release-service introduction, testing, and

sip telecommunication service providers  Release-service,BT,offshore,deployment management Read More
Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology

sip telecommunication service providers  Project Management,managed service program,IT incident management,IT risk management,IT stakeholders management Read More
NetSuite SRP—Catering to Both Service and Product Companies
At SuiteWorld 2014, NetSuite announced its new services resource planning (SRP) solution, which addresses all the needs of both services- and product- based

sip telecommunication service providers  NetSuite SRP, NetSuite, SRP software, SRP solution, SRP, service resource planning, services and product companies, product and service companies, product- and service-based companies, next-generation SRP Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

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The Evolution of Enterprise Resource Planning Includes Service Industries
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry. As a result, ERP for services

sip telecommunication service providers  ERP,ERP for services,enterprise resource planning,service industry,best-of-breed service applications,project-oriented organizations,professional services automation,PSA,operational functionality,transactional functionality Read More
The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of

sip telecommunication service providers   Read More
Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

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Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

sip telecommunication service providers  services oriented,service oriented activities,service oriented applications,service oriented architect,service oriented attitude,service oriented businesses,service oriented communication,service oriented companies Read More
A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In

sip telecommunication service providers   Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

sip telecommunication service providers  customer relationship management,CRM,call center solutions,knowledge management,KM,service resolution management,SRM,customer service,support and service,product specifications,technical support,billing questions,pricing and policy information,automated response system,contact channel Read More
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

sip telecommunication service providers  IFS Field Service Management,IFS,FSM,FSM software,FSM solution Read More
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

sip telecommunication service providers  web,information,benefits,Surado,customer,service Read More

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