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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » sip external service provider


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

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A VoIP Primer-Everything You Need to Know about VoIP
Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know

sip external service provider  it occurs, is that SIP traffic “competes” with other Internet traffic, and cannot be guaranteed to be transferred as a priority message (i.e., ahead of the pack). However, a mere 1- or 2-percent packet drop degrades voice quality. Currently, only larger VoIP providers with high-speed interconnect POP gateways in major cities are able to provide service guaranteeing no packet loss. Internet or power outages Most home telephone handsets are cordless. When power is lost or the Internet is down, there Read More...
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

sip external service provider  control protocols such as SIP, H.323 or MGCP and transits voice streams over the IP network using one of the codecs mentioned in the previous section. When someone in your organization makes an external call, the call is routed to the most appropriate gateway, which then initiates the call into PSTN and takes responsibility for mapping the PCM-encoded voice channel on the PSTN side into bi-directional RTP streams over the IP network using the appropriate codec. Similarly, for incoming calls to an Read More...
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1
As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses

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The Insider’s Guide to Great Customer Service on the Web
Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver great customer service on the web

sip external service provider   Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

sip external service provider  industry watch, crm, customer service, salesforce.com, service cloud, cx, customer experience, salesforce1, mobile, mobile app, mobile chat, Salesforce1 Service SOS, in-app support Read More...
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

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A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet
With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort

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ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

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Service Chain Information will Transform the Total Chain
Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle is to manage for outcomes—procure

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How to Choose an SMS Provider
For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information@anytime, anywhere. Today, SMS helps provide

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ViryaNet G4 Field Service Management Certification Report
ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium

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Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology

sip external service provider  Project Management,managed service program,IT incident management,IT risk management,IT stakeholders management Read More...

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