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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » sip expert service providers


The Convergent Mediation Solution--Competitive Advantage Enabler
The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge

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Extending VoIP to Remote Locations: Challenges and Solutions
In the past, the growing pains of voice over Internet protocol (VoIP) centered on voice quality. However, VoIP solutions are now attractive alternatives to

sip expert service providers  voice services. The local SIP Proxy Headquarters embedded in the Tenor S provides survivability of the voice network. Connectivity for intra-office calls, inter-office calls, local calls, and 911 are maintained even in the event of an IP failure. Analog support Quintum switches can be readily configured to provide as many analog ports as required to support legacy communications devices - including fax machines, non-IP phones, and the various types of modem-enabled systems in common use today. The Read More...
Customer Relationship Management and the Next Generation Network
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our

sip expert service providers  others—are built on a SIP and Active Directory foundation, and not IMS. Even if application providers do create IMS-compliant services, the network operators still have veto power over carrying these services if operators and providers can''t come to a business agreement. So, for example, if Salesforce.com begins to create IMS-compliant services, it would still have to come to terms with the network operator before you could actually subscribe and begin using them. Because of the importance of real Read More...
Epicor for Service Enterprises
Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every

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The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

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Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

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Field Service Management Software for Enterprise Companies
As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and

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How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

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Reverse Logistics for Service
Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By

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How Wipro Transformed BT’s Release-service Introduction, Testing, and Deployment Activities
This IDC Buyer Case Study examines BT''s successful project to reduce costs and raise efficiency and quality in its release-service introduction, testing, and

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Customizing Agile for a Service Business
The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly

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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the

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IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

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4 Steps to Choosing the Right Device for Field Service Mobility
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your

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