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Software Functionality Revealed in Detail
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 single event resolution nsm

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Event Management Software Evaluation Report

Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. 

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Documents related to » single event resolution nsm

Study Reveals Top 10 Requirements for Improving Event Resolution in IT


A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe service outages do not occur. In fact, over 75 percent of participants identified significant gaps in existing processes. However, it is possible to identify the components of an effective interactive event notification platform to mitigate current process gaps.

single event resolution nsm  Detect Individual Events , Single-event Resolution , Just-in-time Event Resolution , Event Resolution Imaging , Technology Event Resolution , Event Resolution Imaging Learning , Event Resolution Quality , Confidential Resolution Process , Event-Resolution Efficiency , Enterprises Rate IT Event Resolution , Service Event Resolution , Method for Event Resolution , Challenges of the Event Resolution . Top 10 Requirements Identified   The Foundation of ITSM and Business Service Management   Contents Read More

Reducing the Cost of Systems Operations


Disintermediation is the process of removing redundant intermediaries from a systems management infrastructure. Once vital to systems monitoring, proprietary agents are now made largely redundant by native management tools, emerging standards and agentless monitoring architectures. Centauri makes disintermediation possible by providing a low-cost event management solution that unifies performance data and event messages under a common umbrella. This paper describes how you can take advantage of the disintermediation opportunity and minimize the risks of migrating from working proprietary data collectors to a new native-agent based solution.

single event resolution nsm  mySAP.com solutions from a single console. You can also use the tool to manage databases or to automate operations such as resource distribution. Key features of CCMS include: Instance and profile management tools for defining application servers and managing system profiles. Automatic load-balancing for user logons, updating, output, and background processing. Tools for routine tasks such as sending system messages, displaying the system log, and managing critical system functions. mySAP Technology also Read More

Automotive Supplier Supports Three Companies with Single Database, Improves Reporting




single event resolution nsm  Supports Three Companies with Single Database, Improves Reporting Read More

AribaLIVE 2012: What Was Jolly Good (and What Could Improve) - Part 1


A recent blog post talked about my attendance of the AribaLIVE 2012 user event and outlined the main premise of the event: Ariba has become a public cloud commerce network provider first and foremost, while also offering additional related spend management software as required. The vendor is striving to become a business-to-business (B2B) commerce version of Amazon.com and eBay to enable painless

single event resolution nsm  supplier company profile and single login are the new features. A company profile is filled out only once and then accessible by many ( á la public resumes in LinkedIn ), and there are multiple tabs/pages of information such as Basic Info, Business Info, Marketing, Contacts, Certifications (e.g., green supplier, minority-owned, women-owned, small disadvantaged business, etc.), Customer Requested Info, etc. For insight, suppliers are able to see near real-time Ariba Network Data, Ariba Sourcing Data, and Read More

Knowledge Management: The Core of Service Resolution Management


Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

single event resolution nsm  customer relationship management,CRM,knowledge management,KM,service resolution management,SRM,KM software,live assistance,call center agents,customer segmentation,customer service,Pareto’s 80/20 Rule,customer satisfaction,online self-service solutions,live support Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

single event resolution nsm  customer relationship management,CRM,customer-facing processes,complete customer profile,customer-serving institutions,call centers,service resolution management,SRM,customer experience,National Do Not Call Registry,service firms,customer service processes,customer satisfaction,human resources,contact center agents Read More

Fujitsu Poised to (Inter)Stage Glovia's Comeback Part One: Event Summary


Glovia continues to provide astute solutions for manufacturers and service companies well beyond core ERP. Although, bundled with Fujitsu's Interstage infrastructure platform, low brand recognition outside Japan and nascent channel and traction for multiple products within the Fujitsu products' family will remain hurdles it must surmount. However, through a new partnership with Fujitsu Software Corporation and the backing of a resplendent and committed company, Fujitsu Limited, Glovia is now poised for a noticeable return.

single event resolution nsm  and glovia.hub --into its single glovia.com product suite. The fully integrated solution should provide manufacturers with web-enabled functionality for product configuration, sales and service orders, and customer self-service. Since introducing these e-business applications in 2000, Glovia has worked to seamlessly incorporate them into glovia.com, which should also mitigate any brand and product positioning confusion issues of the past (see Will Glovia Glow Again Through Its Hub And VARs? ). This Read More

The Importance of a Single Product for Data Quality and Data Integration


Companies are fighting a constant battle to integrate business data and content while managing data quality. Data quality serves as the foundation for business intelligence (BI), enterprise resource planning (ERP), and customer relationship management (CRM) projects. Learn more about software that unifies leading data quality and integration solutions—helping your organization to move, transform, and improve its data.

single event resolution nsm  Importance of a Single Product for Data Quality and Data Integration Companies are fighting a constant battle to integrate business data and content while managing data quality. Data quality serves as the foundation for business intelligence (BI), enterprise resource planning (ERP), and customer relationship management (CRM) projects. Learn more about software that unifies leading data quality and integration solutions—helping your organization to move, transform, and improve its data. Read More

Epicor's Mid-Market Pitch Becomes Higher For (One) Scala Part One: Event Summary


One should imagine Epicor has carefully thought out the rationale for the recent acquisition of its European counterpart Scala. The merger seems to have much of a strategic merit as opposed to a knee-jerk, ‘me too’ impulse owing to the ongoing consolidation craze in the market.

single event resolution nsm  delivered all from a single vendor. This is Part One of a five-part note. Part Two will detail how Scala complements Epicor. Part Three will discuss the market impact. Part Four will present merger synergies and challenges. Part Five will address more challenges and make user recommendations. Epicor Acquires Scala Accordingly, back at the end of 2003, Epicor and Scala Business Solutions (Euronext: A.SCALA), an Amsterdam, the Netherlands-based provider of collaborative enterprise software for mid-size Read More

Encompix--Thriving on Encompassing Complexity Part One: Event Summary


If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system as one of the best-kept secrets in the complex manufacturing mid-market, it has certainly succeeded so far. However, given a certain number of viable solutions from more renowned and visible (even if not that focused) vendors, the company will have to spread the word much more aggressively from now on.

single event resolution nsm  Encompix, which has a single focus in the ETO market, has therefore recently captured a significant market and mindshare, particularly given that the following manufacturers have thereby decided to partner with the Cincinnati, Ohio-based (US) firm: Air Enterprises, Inc . of Akron, Ohio, a global leader in designing, engineering, manufacturing and supporting custom air handling systems. Cross Bros. Co ., a leading Rochester, New York (US), material-handling company dealing with high-quality custom Read More

GXS Acquires HAHT Commerce for More Synchronized Retail B2B Data Part One: Event Summary


GXS, a business to business e-commerce pioneer, announced its acquisition of channel management specialist HAHT Commerce. However, despite a good complementary fit, enlarged customer base, and improved cross-selling opportunity (especially to existing customers in the retail sector), some challenges will have to be overcome and a more detailed strategy will have to be fleshed out.

single event resolution nsm  Acquires HAHT Commerce for More Synchronized Retail B2B Data Part One: Event Summary Event Summary A refutation of the claim that the ongoing consolidation in the enterprise application space has of late largely been about pilfering install base, increasing market share, and saving the costs of economy of scale -based product, might be the recent merger of two players in the business-to-business (B2B) e-commerce arena, which claim that the rationale for their merger is to provide a more comprehensive Read More

TEC Helps Polychem Select a Single Mixed-mode ERP Solution to Replace Seven Outdated Systems


Polychem Corporation, a packaging manufacturer, was facing numerous business challenges primarily due to having multiple outdated systems operating across its departments. With the assistance of TEC’s selection services experts, Polychem undertook its first-ever enterprise resource planning (ERP) project and successfully selected a single ERP system to replace its seven legacy systems.

single event resolution nsm  Helps Polychem Select a Single Mixed-mode ERP Solution to Replace Seven Outdated Systems Polychem Corporation, a packaging manufacturer, was facing numerous business challenges primarily due to having multiple outdated systems operating across its departments. With the assistance of TEC’s selection services experts, Polychem undertook its first-ever enterprise resource planning (ERP) project and successfully selected a single ERP system to replace its seven legacy systems. Read More

Legacy Single Sign-On: Novell, Evidian, IBM, PassGo, or Computer Associates?


As the complexity of enterprise systems increases, users are often forced to remember more and more passwords. As the demand on users increases, many users choose to write down their passwords, and by doing so, jeopardize security.

single event resolution nsm  Single Sign-On: Novell, Evidian, IBM, PassGo, or Computer Associates? Executive Summary As the complexity of enterprise systems increases, users are often forced to remember more and more passwords. As the demand on users increases, many users choose to write down their passwords, and by doing so, jeopardize security. Even if the users never do anything to compromise the organization''s security, they are more likely to forget passwords when multiple passwords are required. The resulting constant Read More

IFS Continues Its Reinvention Through Pruning Part One: Event Summary


Is selling-off of its Brazilian subsidiary and of tangential CAD and payroll applications a sign that IFS is grasping the realities of a mature enterprise applications market, which requires, among many other things, finding a perfect balance between cultivating the install base versus the zeal for hitching brand new customers?

single event resolution nsm  AutoCAD files, into a single PDF document, whereby the interactive PDFs make it possible to quickly navigate through an AEC project using hyperlinks, bookmarks, and pages to access information. After January 15, 2005, Autodesk reportedly states on its Web site that it will no longer sell upgrades or cross-grades from any AutoCAD 2000i-based products or Autodesk Inventor Series 6 . Additionally, Autodesk will no longer provide technical support, apart from existing maintenance patches that are Read More

How to Improve Business Results through Secure Single Sign-on to SAP


On top of the many challenges faced by IT managers today comes yet another challenge: ensuring efficient and secure user access to SAP. Because of the unencrypted communication between users’ workstations and the backend servers, the SAP environment—and the confidential data it stores—become vulnerable. With a secure single sign-on solution to SAP, however, you can significantly improve the security of this environment.

single event resolution nsm  Business Results through Secure Single Sign-on to SAP On top of the many challenges faced by IT managers today comes yet another challenge: ensuring efficient and secure user access to SAP. Because of the unencrypted communication between users’ workstations and the backend servers, the SAP environment—and the confidential data it stores—become vulnerable. With a secure single sign-on solution to SAP, however, you can significantly improve the security of this environment. Read More