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Documents related to » single event resolution nsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

single event resolution nsm  Detect Individual Events , Single-event Resolution , Just-in-time Event Resolution , Event Resolution Imaging , Technology Event Resolution , Event Resolution Imaging Learning , Event Resolution Quality , Confidential Resolution Process , Event-Resolution Efficiency , Enterprises Rate IT Event Resolution , Service Event Resolution , Method for Event Resolution , Challenges of the Event Resolution . Top 10 Requirements Identified   The Foundation of ITSM and Business Service Management   Contents Read More...
Reducing the Cost of Systems Operations
Disintermediation is the process of removing redundant intermediaries from a systems management infrastructure. Once vital to systems monitoring, proprietary

single event resolution nsm  mySAP.com solutions from a single console. You can also use the tool to manage databases or to automate operations such as resource distribution. Key features of CCMS include: Instance and profile management tools for defining application servers and managing system profiles. Automatic load-balancing for user logons, updating, output, and background processing. Tools for routine tasks such as sending system messages, displaying the system log, and managing critical system functions. mySAP Technology also Read More...
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

single event resolution nsm   Read More...
Application Single-Sign On: Netegrity, Securant, or Evidian?
As security breaches become increasingly more frequent, minimizing user access to back-end systems and web applications without impacting legitimate usage is

single event resolution nsm  proliferation of web-based technologies, single sign-on has emerged as an important and central architecture solution for enterprise applications. As security breaches become increasingly more frequent, minimizing user access to back-end systems and web applications without impacting legitimate usage is more important than ever before. As more web-based applications are deployed, enterprise single sign-on (SSO) solutions that have the capabilities to provide authentication, management, access control, Read More...
Creating the Single Customer View
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means

single event resolution nsm  the Single Customer View With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming. Read More...
Best Software Delivers More Insights To Its Partners (As Well As To The Market) Part Two: Event Summary Continued
During Insights 2003, Best Software announced several new industry-specific kits and a strategic acquisition in support of its vertical product strategy, which

single event resolution nsm  related data in a single grid. From there, users can slice and dice the information by useful parameters such as product line, department or customer class, using pivot tables. They can also view data as a graph or chart displayed right inside the MAS 500 Desktop. In addition to the Business Insights Analyzer, MAS 500 version 6.3 contains usability enhancements in the key areas of distribution, manufacturing, and project accounting, such as: Improved Search Window Capabilities that make finding specific Read More...
Single Source or Best of Breed - The Debate Continues
This will never be a clear-cut decision - it is all about the trade-offs.

single event resolution nsm  the products from a single vendor or pick from other vendors who appear to better fit your needs? Do you go Single Source or Best of Breed ? In this discussion, two issues will be hotly debated with, in most cases, a trade off between the two extremes of having the best integration versus the best functionality. The opposing approaches will each claim they have both - but a few possible exceptions (I know these exceptions must exist) do not change the basic issues. Superior integration is very Read More...
The Name and Ownership Change Roulette Wheel for Marcam Stops at SSA Global Part One: Event Summary
Sometimes, the enterprise applications market can produce many strange twists and turns, in addition to being tough for all and even cruel to some. The tale of

single event resolution nsm  not exactly as a single computing platform, must have been tempting, and was possibly lucrative, but every effort should have been made in order to avoid the kind of poor piled-up products'' execution, which partly led to Baan''s and Marcam''s pre-Invensys demise in the first place. While we in principle approved of Invensys'' move to provide manufacturers a solution that may satisfy most of their needs, creating functional connections between front office, ERP and plant automation applications was Read More...
TEC Helps Polychem Select a Single Mixed-mode ERP Solution to Replace Seven Outdated Systems
Polychem Corporation, a packaging manufacturer, was facing numerous business challenges primarily due to having multiple outdated systems operating across its

single event resolution nsm  Helps Polychem Select a Single Mixed-mode ERP Solution to Replace Seven Outdated Systems Polychem Corporation, a packaging manufacturer, was facing numerous business challenges primarily due to having multiple outdated systems operating across its departments. With the assistance of TEC’s selection services experts, Polychem undertook its first-ever enterprise resource planning (ERP) project and successfully selected a single ERP system to replace its seven legacy systems. Read More...
Sage’s New Year''s Resolution: Make 2013 The Year of the Customer
2012 was a whirlwind year of influences on the business landscape—some of them good and some of them not so good. The fiscal cliff, the U.S. presidential

single event resolution nsm   Read More...
An Executive’s Guide to Event Log Management Strategy
Archiving and logging standards place a great burden on network security professionals and IT administrators. When your routers, firewalls, and other devices

single event resolution nsm  Executive’s Guide to Event Log Management Strategy Archiving and logging standards place a great burden on network security professionals and IT administrators. When your routers, firewalls, and other devices are added to multiple servers, the volume of data that must be kept accessible can be tremendous. Learn more about event log standards and challenges, and how to implement a tool that can improve troubleshooting and diagnosis of incoming—and in-house—security issues. Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

single event resolution nsm  customer relationship management,CRM,knowledge management,KM,service resolution management,SRM,KM software,live assistance,call center agents,customer segmentation,customer service,Pareto’s 80/20 Rule,customer satisfaction,online self-service solutions,live support Read More...
Experience Montreal While at the TEC Vendor Challenge
If you’re attending the TEC Vendor Challenge event and are looking to see Montreal while you’re at it, I’m here to help.From now until the event date in mid

single event resolution nsm  Montreal While at the TEC Vendor Challenge If you’re attending the TEC Vendor Challenge event and are looking to see Montreal while you’re at it, I’m here to help. From now until the event date in mid-September, I will be posting suggestions of places to visit during your stay. The selections are based on my personal opinion of the best sights to see, exhibits to check out, places to eat, and lounges/bars to help you unwind after a long day. I’m sure you’ve all heard that Montreal is Read More...
Smaller Vendors Can Still Provide Relevant Business Systems Part One: Event Summary
If Relevant Business Systems deliberately wanted to maintain its astute enterprise system as one of the best-kept secrets in the A&D and government contracting

single event resolution nsm  operational environments on a single Relevant installation. The software enables separate financial statements, different costing models, and varying operational structures, all within the same database capable of rolling up to a single consolidated view. Relevant''s proven business and software acumen in the defense industries. Again, as it will be described in much more detail later on, for project-oriented companies, the centerpiece of Relevant''s ERP system is the module for work breakdown structure Read More...
SAP Coming to Your Next Sports and Entertainment Event
SAP has announced plans to acquire Ticket-Web GmbH @ Co. KG, a provider of ticketing solutions and niche customer relationship management (CRM) software for

single event resolution nsm  Coming to Your Next Sports and Entertainment Event SAP has announced plans to acquire Ticket-Web GmbH & Co. KG , a provider of ticketing solutions and niche customer relationship management (CRM) software for sports and entertainment promoters. Ticket-Web employees will become part of SAP, and the deal is expected to close during the second quarter of 2013. The move is expected to pave the way for SAP to offer enhanced solutions to help promoters, venues, and teams market events over the Internet and Read More...

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