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Documents related to » single event resolution itsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

single event resolution itsm  Detect Individual Events , Single-event Resolution , Just-in-time Event Resolution , Event Resolution Imaging , Technology Event Resolution , Event Resolution Imaging Learning , Event Resolution Quality , Confidential Resolution Process , Event-Resolution Efficiency , Enterprises Rate IT Event Resolution , Service Event Resolution , Method for Event Resolution , Challenges of the Event Resolution . Top 10 Requirements Identified   The Foundation of ITSM and Business Service Management   Contents Read More...
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

single event resolution itsm  a journey than a single project. This is why HP Software advises an incremental approach, one that focuses on specific initiatives that deliver tangible business benefits today, while they increasingly build for the future-establishing the capability of IT to run itself as a results-oriented service provider, partnering with the rest of the business to execute strategic objectives. With a wide array of integrated solutions in the HP Software portfolio to choose from, you can start wherever it makes most Read More...
What''s Wrong With Application Software? Business Processes Cross Application Boundaries
The reality of today’s application environment is that no single application meets all of the needs of a business, or frequently even the needs of a single

single event resolution itsm  environment is that no single application meets all of the needs of a business, or frequently even the needs of a single business process, so multiple applications must work together to support the business Multi-Application Software Portfolios Let''s face it: every company would like to have a single, integrated enterprise application that meets all of their needs. Business processes would be seamlessly supported because they would be contained within a single application. Users would never need to leave Read More...
Blending Transactions and Analytics in a Single In-Memory Platform: Key to the Real-Time Enterprise
This white paper discusses the issues involved in the traditional practice of deploying transactional and analytic applications on separate platforms using

single event resolution itsm  and Analytics in a Single In-Memory Platform: Key to the Real-Time Enterprise This white paper discusses the issues involved in the traditional practice of deploying transactional and analytic applications on separate platforms using separate databases. Rather than using separate transactional and analytical applications built on separate platforms, a single data management environment for both systems of record and systems of decision would yield numerous benefits. These include real-time data analysis Read More...
Stalled Oracle Fumbling For A Jump-Start Kit Part 2: Event Summary Continued
Oracle continues respond to the changing requirements of the market, by addressing the need for Wireless Internet support, application servers, and expanded ASP

single event resolution itsm  Oracle Fumbling For A Jump-Start Kit Part 2: Event Summary Continued Event Summary Continued In its quest to further embellish its E-Enterprise suite, Oracle will bolster a new portal, wireless capabilities, business intelligence (BI), workflow features, new Business Objects for Java, and improved support for industry standards and competitive offerings. Oracle plans to introduce Wireless Internet self-service applications for non-PC devices in an upcoming release of its 11i Suite that will enable Read More...
Best Software Delivers More Insights To Its Partners (As Well As To The Market) Part Two: Event Summary Continued
During Insights 2003, Best Software announced several new industry-specific kits and a strategic acquisition in support of its vertical product strategy, which

single event resolution itsm  related data in a single grid. From there, users can slice and dice the information by useful parameters such as product line, department or customer class, using pivot tables. They can also view data as a graph or chart displayed right inside the MAS 500 Desktop. In addition to the Business Insights Analyzer, MAS 500 version 6.3 contains usability enhancements in the key areas of distribution, manufacturing, and project accounting, such as: Improved Search Window Capabilities that make finding specific Read More...
Oracle Further Orchestrates Its SOA Forays Part One: Event Summary and Market Impact
Although its service-oriented architecture-based platform and enterprise solutions will not likely be

single event resolution itsm  Further Orchestrates Its SOA Forays Part One: Event Summary and Market Impact Event Summary The main idea behind this article is not to further delve into the strengths and weaknesses of the impending merger between Oracle Corporation (NASDAQ: ORCL), the largest database and enterprise software provider (recently inaugurated the number two leading business applications provider), with its second largest rival, PeopleSoft , Inc . (NASDAQ: PSFT). Its purpose is to analyze why one should never Read More...
RedPrairie to Spread Across Europe through LIS Acquisition Part One: Event Summary
A consolidation within the warehouse management systems/ supply chain execution market, which many pundits had long been predicting, but had hardly taken place

single event resolution itsm  of dealing with a single vendor, while the company''s own WMS, SpaceMaster , has continued to be actively promoted. Both solutions complemented LIS'' offerings in yard management, activity billing, and control of the extended supply chain, while DutyMaster can also interface with a client''s current WMS, financial, and sales order processing packages. Most recently and quickly after the acquisition, on March 19, RedPrairie launched a new version of Dispatcher-WMS Version 8.4 , which, besides offering more Read More...
Microsoft Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next?
Microsoft recently held its annual Dynamics Fall Analyst Event (FAE) in Redmond, Washington, where news about the company’s Windows 8 platform (see Part One of

single event resolution itsm  for everyone, 2) a single Microsoft experience, and 3) being the platform to build up on, bundled with in-memory BI—Microsoft Dynamics is coming close to challenging SAP and Oracle . At least it is getting close solution-wise, but the go-to market approach might still favor SAP and Oracle. To further differentiate, i.e., convince the customer why they should wean themselves off SAP, Microsoft Dynamics must also come up with more targeted marketing, directed at improving business income for customers in Read More...
SAP Bolsters NetWeaver''s MDM Capabilities Part One: Event Summary
SAP''s determination to become a service-oriented architecture (SOA) applications lingua franca evangelist through SAP NetWeaver might have been further shown by

single event resolution itsm  should revolve around a single centralized repository of product information. It should be the system of record for all non-transactional product information and organizational intelligence about products, and eliminate data duplication and system redundancy across the enterprise. In effect, it should be the ERP for product information containing not only rich product content , but also other types of related information, such as supplier information, as well as one or more supplier-specific Read More...
Will Recent Acquisition Catalyze Catalyst’s Strategy? Part One: Event Summary
For years, Catalyst International was a leading public WMS/SCE vendor before missteps by its previous management team caused serious problems in strategy and

single event resolution itsm  Recent Acquisition Catalyze Catalyst’s Strategy? Part One: Event Summary Event Summary The long predicted consolidation within the warehouse management systems/supply chain execution (WMS)/ (SCE) market seems finally to be happening, albeit behind schedule. Yet, the pathway to consolidation has proceeded along a somewhat unexpected route, and the key players have not always been the usual suspects. Namely, instead of a direct intra-market consolidation, some public SCE/WMS vendors —or smaller, Read More...
Microsoft to Add
By adding nonprofit and public sector accounting capabilities to the forthcoming MBS Great Plains 8.0 release via acquiring a former independent software vendor

single event resolution itsm  MBS products on a single, global code foundation built on the Microsoft Business Framework and .NET Framework , some time in 2006 or later, when Microsoft is also aiming at coordinating the delivery of its next-generation Longhorn OS platform. Given the nonetheless immense development undertaking, which began at MBS even before its strategy was espoused in 2002 (see Microsoft Lays Enforced-Concrete Foundation For Its Business Solutions ), the incremental approach towards building a more complete Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

single event resolution itsm  company by creating a single interface that pulls vital information and knowledge from wherever it is stored, whether it is in the CRM system, legacy support systems, search engine, Web site, document libraries, etc. It allows the company, as a business leader, to evaluate what processes are taking place in its support environment and to then determine how it would like those processes to be handled. With this, the company can guide users step by step through the process of answering their questions, Read More...
Moxie
Omnivex Moxie is a complete software solution designed for managing digital signage networks and able to handle rich content, high-resolution media, real

single event resolution itsm   Read More...

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