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Documents related to » single event resolution itsm


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

single event resolution itsm  Detect Individual Events , Single-event Resolution , Just-in-time Event Resolution , Event Resolution Imaging , Technology Event Resolution , Event Resolution Imaging Learning , Event Resolution Quality , Confidential Resolution Process , Event-Resolution Efficiency , Enterprises Rate IT Event Resolution , Service Event Resolution , Method for Event Resolution , Challenges of the Event Resolution . Top 10 Requirements Identified   The Foundation of ITSM and Business Service Management   Contents Read More...
ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations
IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To

single event resolution itsm  a journey than a single project. This is why HP Software advises an incremental approach, one that focuses on specific initiatives that deliver tangible business benefits today, while they increasingly build for the future-establishing the capability of IT to run itself as a results-oriented service provider, partnering with the rest of the business to execute strategic objectives. With a wide array of integrated solutions in the HP Software portfolio to choose from, you can start wherever it makes most Read More...
10 Advantages of a Single System ERP Solution
ERP software is meant to be an application where information is shared freely between all departments of an organization. While the idea is that an ERP system

single event resolution itsm  Advantages of a Single System ERP Solution ERP software is meant to be an application where information is shared freely between all departments of an organization. While the idea is that an ERP system creates one central location for all information, the reality is that multiple systems bolted together in an integrated system often creates multiple silos of information. This paper describes the benefits of a single system ERP. Read More...
Encompix--Thriving on Encompassing Complexity Part One: Event Summary
If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system as one of the best-kept secrets

single event resolution itsm  Encompix, which has a single focus in the ETO market, has therefore recently captured a significant market and mindshare, particularly given that the following manufacturers have thereby decided to partner with the Cincinnati, Ohio-based (US) firm: Air Enterprises, Inc . of Akron, Ohio, a global leader in designing, engineering, manufacturing and supporting custom air handling systems. Cross Bros. Co ., a leading Rochester, New York (US), material-handling company dealing with high-quality custom Read More...
Sage’s New Year''s Resolution: Make 2013 The Year of the Customer
2012 was a whirlwind year of influences on the business landscape—some of them good and some of them not so good. The fiscal cliff, the U.S. presidential

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Emptoris
Emptoris, an upbeat provider of strategic sourcing software for the global 5000 companies, announced its acquisition of spend management specialist Zeborg

single event resolution itsm  Procures Zeborg''s Spend Management Expertise Part one: Event Summary Event Summary The evolving supplier relationship management (SRM) market and its ever-evolving or emerging constituent parts like e-procurement, strategic sourcing, spend analysis and so on have lately shown great opportunities to the pure-play SRM vendors with genuine value prepositions. These have been seen in increased user awareness and adoption, certain venture capital investments in these days of scarce capital outside Read More...
Benefits of a Single Database Solution: Improved Enterprise Quality Management from IQMS
IQMS appears to be raising the competitive bar for quality management among its ERP competition with a single database software solution and seamless ERP

single event resolution itsm  of a Single Database Solution: Improved Enterprise Quality Management from IQMS Benefits of a Single Database Solution Embedded third-party solutions in enterprise applications often deter small and medium enterprise (SME) customers. However, enterprise resource planning vendor, IQMS ( http://www.iqms.com ) has a value proposition that differentiates itself by gladly touting the benefits of a single database/single vendor software solution. Here, the one database rule creates ease of use, Read More...
Arena Solutions Adds Cloud Single Sign-on in Latest BOMControl Update
Arena Solutions provides cloud-based bill of materials (BOM) and change management software for small and midsize hi-tech manufacturers. Its suite of cloud

single event resolution itsm  Solutions Adds Cloud Single Sign-on in Latest BOMControl Update Arena Solutions provides cloud-based bill of materials (BOM) and change management software for small and midsize hi-tech manufacturers. Its suite of cloud applications, including BOMControl, PartsList, and PDXViewer, enable engineering, manufacturing, and their extended supply chains to speed prototyping, reduce scrap, and streamline supply chains. Engineers looking to streamline BOM creation and management will find important new Read More...
Supporting New Data Sources in SIEM Solutions: Key Challenges and How to Deal With Them
Security Information and Event Manager (SIEM) users face the pressure of high costs related to the selection of a SIEM product, its deployment, integration and

single event resolution itsm  New Data Sources in SIEM Solutions: Key Challenges and How to Deal With Them Security Information and Event Manager (SIEM) users face the pressure of high costs related to the selection of a SIEM product, its deployment, integration and day-to-day use. Such cost pressure stems from substantial initial cost of the product, additional expenses for specific hardware and third-party product licenses, etc. In the end, what was initially considered as an affordable price for the chosen SIEM solution Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

single event resolution itsm  company by creating a single interface that pulls vital information and knowledge from wherever it is stored, whether it is in the CRM system, legacy support systems, search engine, Web site, document libraries, etc. It allows the company, as a business leader, to evaluate what processes are taking place in its support environment and to then determine how it would like those processes to be handled. With this, the company can guide users step by step through the process of answering their questions, Read More...
Case Study: ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico, a global leader in engineering and manufacturing water treatment systems, was using spreadsheets to schedule and track their technician partners and

single event resolution itsm  FSM software,field service software,FSM cloud-based solution,ServiceMax,ServiceMax cloud solution,FSM automation,field service work order automation,field service scheduling automation,Kinetico Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

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Microsoft Analyst Event Part Two: Dynamics Offerings for ERP and CRM


single event resolution itsm  Analyst Event Part Two: Dynamics Offerings for ERP and CRM I recently attended the Microsoft Dynamics Fall Analyst Event (FAE) 2012 in Washington state, which started with a tour of a local Microsoft Store (see Part 1 of this blog series,  Microsoft Analyst Event Part One: What’s New for Fall 2012 ). At the company’s Redmond, WA Microsoft headquarters, Kirill Tatarinov, President of the  Microsoft Business Solutions Division (MBS) , gave us the 2012 year-end review. One major point that Read More...
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

single event resolution itsm   Read More...
Exact Software--Working Diligently Towards the
By determinedly executing a number of both prudent and bold initiatives, including some that encroach into the new frontiers of enterprise applications (such as

single event resolution itsm  and portals into a single web-based application. Some high-level depiction of these modules follow below: In addition to offering traditional HRM features, e-HRM allows a company to maintain roles (jobs) and security levels related to employees and information crating the basis for electronic BPM. e-Logistics takes care of a company''s product, catalog, and price management data and enables users to share this information through an intranet as well as the Internet. e-CRM centralizes access to customer Read More...

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