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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 siebel customer relationship management professional edition

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Software as a Service for Customer Relationship Management and Sales


Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and collaborative planning.

siebel customer relationship management professional edition  ) has already offered Siebel CRM OnDemand, which should come in handy for Oracle in terms of its hybrid on-premise/on-demand offering. Additionally, SAP has taken notice of vendors, like Salesforce.com, that are making notable headway in the SaaS market. SAP''s Pragmatic On-demand Approach Until very recently SAP''s SAP Hosting division was not competing directly in this area, since it did not provide a subscription-type service. Instead, it preferred to give cash strapped customers a lower entry cost, givi Read More

Deltek's Second Bite at the IPO Cherry (Part IV)


Part III of this blog series analyzed the relatively recently launched Deltek Vision 5 [evaluate this product] and Deltek Costpoint 6 [evaluate this product] suites. It also tackled the related potential opportunities for Deltek. For one, key up- and cross-sell opportunities should come from: Additional modules, especially from the newly minted Deltek EPM [evaluate this product] suite: The

siebel customer relationship management professional edition  Oracle E-Business Suite [EBS], Siebel and JD Edwards to offer a full fused suite). Neither Oracle nor SAP reportedly has a fully dedicated sales force targeted exclusively to the project-focused marketplace. Yet, fierce competition can come not only from SAP or Oracle, but also from many Tier Two enterprise resource planning (ERP) vendors with a focus in the aerospace & defense (A&D) industry. As also pointed out in the Enterprise Systems Spectator''s blog post , Deltek has strong project management and Read More

Gosh, They Kill Partnerships, Don't They?


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siebel customer relationship management professional edition  similar stealth practice with Siebel, as no official announcements of either ''happy alliance'' or ''sour parting'' have been made by anybody. More recently, SAP ended an agreement with Nortel Networks to promote the Clarify CRM call center software, which Nortel owned at the time, to SAP customers when it enhanced its own CRM capabilities. SAP might have had decent intentions at the time of partnerships'' beginnings though, but the zest for being ''all things to all people'' must have become too overwhelmingly Read More

Has KANA Gotten Its Mojo Back? - Part 2


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Top ERP, CRM, Accounting, HR, POS, CMMS-EAM Software Comparisons


To find out, simply use. TEC's ERP comparison reports to compare any three ERP manufacturing solutions of your choice.

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How Integrated Facilities Management Software Automates Facilities Management


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Revamping Data Management: Big Data Proves Catalyst to Updating Data Management Strategies


Data management plays a key role in helping organizations make strategic sense of their data and how to best use it. Organizations with data management maturity have ushered in clear data goals, but many obstacles persist. This white paper reports survey results that help to establish a clear picture of how organizations are capitalizing on data management today, as well as what challenges and opportunities remain.

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Oracle Transportation Management


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siebel customer relationship management professional edition  Transportation Management Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It integrates and streamlines transportation planning, execution, freight payment, and business process automation on a single application across all modes of transportation, from full truckload to complex multileg air, ocean, and rail shipments. Oracle Transportation Management lowers transportation costs, improves customer Read More

Campus Management


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The Complete Systems Management Book: An Introduction to Integrated and Automated IT System Management


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