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Transportation Management Systems
Transportation management systems should provide the basic components of a shared information system to support collaboration, rates, routes, roles, transaction sets, documents, and information exc...
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Documents related to » shared service providers


What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

shared service providers  a high-speed sub-network of shared storage devices, and makes tasks such as archiving, back-up, and recovery easier and faster. This emerging model may become attractive to large organizations, though almost all of the initial hosted applications have been targeted at small and medium-sized businesses (SMB). On Demand Business is the current slogan of IBM, which defines it to relate to nimble businesses interconnected into supply chains. The IBM On Demand Glossary gives the following definition of an Read More
Magic Quadrant for B2B Gateway Providers
Business-to-business (B2B) gateway solutions have matured to the point where they can support a wide range of projects. However, there are still functional

shared service providers  acquisition, Generix and Influe-Illicom shared many customers) to focus specifically on multienterprise issues (such as the dematerialization of the invoice) in vertical industries where it s been operating since its inception in 1990. Generix is only starting to attack the international market; a mature technology foundation is a good start, but wide-ranging challenges (mainly in terms of international recognition, the capability to enrich an aging product line, the startup of B2B services and strong Read More
Software as a Service Is Gaining Ground
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology flexibility, and faster return on

shared service providers  run the software on shared servers to minimize costs. This is the next step in the evolution of hosting services. This concludes Part One of a four-part series, Software as a Service Is Gaining Ground . Part Two will examine key features of SaaS, while Parts Three and Four will look at SaaS vendors and provide user recommendations. Read More
Vertical Solutions Inc.-All About Field Service: Part Two
In a blog post last week, I talked about Vertical Solutions’ (VSI) offerings for field service management (FSM), including the company’s customer profile

shared service providers  and databases can be shared among these various groups, most contact centers have complex data management needs that require segmentation. VSI’s systems offer an easy-to-use data segmentation functionality to create multiple partitions and views of data by individual clients, business units, or entities. Our robust data segmentation enables contact centers to create customized workflows, business processes, and nomenclature for each entity without expensive programming. TEC : What is keeping you up at Read More
RTI''s CRM Applications Rivals The Major League Providers
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and

shared service providers  single data repository and shared throughout the entire organization. SalesFirst encompasses key feature such as, a contact management tool, a marketing campaigns and lead generation tool, a sales opportunities and forecasting tool, and a literature fulfillment. All RTI''s applications are Java-enabled CRM applications and specifically match the requirements of software companies that are providing support, bug fixes, new versions, and services to their customers. WebFirst is an option to CustomerFirst Read More
HR Shared Services: A Fresh Look
There’s nothing like a recession to demonstrate the efficacy of the shared services delivery model for human resources (HR). Learn how organizations experienced

shared service providers  Shared Services: A Fresh Look There’s nothing like a recession to demonstrate the efficacy of the shared services delivery model for human resources (HR). Learn how organizations experienced with HR shared services find the model efficiently handles day-to-day administrative transactions—including delicate issues such as the paperwork aspects of layoffs—freeing staff to focus on morale and other talent-related issues caused by economic downturn. Read More
IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


shared service providers  Field Service Management: Field Service Management (FSM) Competitor Analysis Report Read More
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

shared service providers  R2 Service Architecture As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings. Read More
SAP field service
SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and

shared service providers  field service SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Read More
DSL Ltd. Selects IFS for Service Management
DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider has chosen IFS Field Service Management and IFS Mobile

shared service providers  Ltd. Selects IFS for Service Management DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider (to quick-serve restaurants, convenience stores, grocery stores, and independent businesses) for nearly a century, has chosen IFS Field Service Management and IFS Mobile Workforce Management , components of IFS’ Enterprise Service Management offering (which came from the acquisitions of Metrix and 360 Scheduling ). The firm intends to enhance its service Read More
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

shared service providers  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More
ViryaNet G4 Field Service Management Certification Report
ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium

shared service providers  G4 Field Service Management Certification Report ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium and large service organizations. Optimizing day-to-day activities and operations for service organizations for improved business performance is at the core of ViryaNet’s market approach. Download the ViryaNet G4 certification report now for product analysis, comparison with the average Read More
Comarch Field Service Management
Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is

shared service providers  Field Service Management Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is achieved by selecting the most suitable resources for each task, as well as accounting for scheduling issues. The decision is made taking into consideration modifiable and adjustable ratings, according to a company’s unique business model. Comarch FSM helps take service management to the next level through the Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you''ll discover how real-time offer management allows your company to continuously lear...

shared service providers  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that''s easier said than done. But if you''re in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

shared service providers  Your Service Organization into a Performance-driven Leader Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything Read More
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