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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 sfa salesforce ideaexchange

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Documents related to » sfa salesforce ideaexchange

How to Rise Above Today’s Economic Challenges: Equip Your Sales Force with Mobile CRM


In today’s tough economic climate, companies need their sales teams operating at peak performance. But traditional customer relationship management (CRM) may be hampering field salespeople’s productivity, with frequent downtime and lengthy sales cycles cutting them off from their managers. Learn how mobile CRM solutions can help speed up and improve the sales process, so your company can survive even the toughest market.

sfa salesforce ideaexchange  SFA Considering Sales-Force | SFA Salesforce Reporting | SFA Buying Salesforce | SFA Sales Effectiveness | SFA Sales Strategy Productivity | SFA Salesforce Search Specializes | SFA Direct Sales Force | SFA Outsourced Sales Solution | SFA Putting Salesforce | SFA Sales Training Sales Effectiveness Audits | SFA Sales Force Automation | SFA Sales Force Login | SFA Sales Force Effectiveness | SFA Sales Force Training | SFA Sales Force Compensation | SFA Sales Force Structure | SFA Inventory Control Sales Read More

Salesforce.com Wants to Help You Transition to a Customer Company


Coincidentally or not, my industry analyst career started at about the same time that salesforce.com was founded, back in 1999. And boy, has the vocal cloud software company had an amazing transition over the years—once dismissed as a fad-like niche sales force automation (SFA) vendor with glorified contact management capabilities, salesforce.com is now a $3 billion (USD) enterprise software

sfa salesforce ideaexchange  niche sales force automation (SFA) vendor with glorified contact management capabilities, salesforce.com is now a $3 billion (USD) enterprise software powerhouse. Whether one likes salesforce.com CEO and founder Marc Benioff’s bluster or not, the vendor is now indisputably a member of the elite enterprise applications club, joining the likes of SAP , Oracle , Infor , Microsoft Dynamics , Dassault Systemes , Autodesk , and Sage Group . What more poignant example of the “old school” vs. “new Read More

The Scribe Solution for Salesforce and Microsoft Dynamics GP: Bridging the Gap Between On-demand CRM and On-premise ERP


For years, organizations have had to settle for inadequate approaches to front-office to back-office integration. However, with Scribe’s component architecture, when a new version of Dynamics GP or Salesforce comes out, you can plug in a new version of the Scribe Adapter for the upgraded application, and your existing Dynamics GP to Salesforce Template will experience little or no disruption.

sfa salesforce ideaexchange  Scribe Solution for Salesforce and Microsoft Dynamics GP: Bridging the Gap Between On-demand CRM and On-premise ERP For years, organizations have had to settle for inadequate approaches to front-office to back-office integration. However, with Scribe’s component architecture, when a new version of Dynamics GP or Salesforce comes out, you can plug in a new version of the Scribe Adapter for the upgraded application, and your existing Dynamics GP to Salesforce Template will experience little or no Read More

FinancialForce PSA Winter '13 Helping “Road Warriors”


Recently released FinancialForce PSA Winter ’13 builds on FinancialForce.com’s commitment to making professional services teams more effective, mobile, and social (having been built on the Salesforce Platform and natively embedded with Salesforce CRM). Winter ’13 is based on enhancement ideas submitted online by the company’s growing community of users via the FinancialForce Community portal that

sfa salesforce ideaexchange  on customer service and satisfaction while minimizing the time spent on mundane administrative responsibilities. Mobile expense entry enables users to submit and track their expenses on their Android device or  Apple iPhone or iPad , by taking photos of receipts and attaching them to expenses. Once submitted, expenses are immediately available for client billing and/or accounting for employee reimbursement. With all relevant data centralized, professionals can access all the information they need to Read More

Do You Want Your Apps to Talk Back to You (as a Chatterbox)? - Part 1


Let me start this blog series with one disclaimer: I am not an early adopter and I do not easily fall for any vendor’s slick marketing. At a recent large user conference, a vendor’s staffer asked me why I wasn’t already using an iPad tablet computer. That question cracked me up, since I still use an Apple’s discontinued iBook notebook (besides the fact that I might only

sfa salesforce ideaexchange  for sales force automation (SFA)  and  Service Cloud 2 for customer service and support . The cloud platform play is a logical move for Salesforce.com to broaden its possible revenue streams, since the CRM market is heavily competitive, of limited expansion potential, and will eventually become commoditized. Salesforce.com’s Force.com cloud platform is a  platform as a service (PaaS) rather than an infrastructure as a service (IaaS)  offering, such as  Amazon Web Services (AWS) . PaaS means that Read More

Red Hat’s OpenShift PaaS: Traction Update


At the recent AWS:REINVENT 2013 conference, Red Hat made two announcements about its OpenShift platform-as-a-service (PaaS) offering. Red Hat has expanded its commercial public PaaS to 14 new Eurozone countries, making OpenShift Online available in more than 30 countries. Additionally, with this announcement Red Hat is lowering OpenShift Online’s gear/hour pricing by 50 percent and providing

sfa salesforce ideaexchange  Hat’s OpenShift PaaS: Traction Update At the recent AWS:REINVENT 2013 conference, Red Hat made two announcements about its OpenShift platform-as-a-service (PaaS) offering. Red Hat has expanded its commercial public PaaS to 14 new Eurozone countries , making OpenShift Online available in more than 30 countries. Additionally, with this announcement Red Hat is lowering OpenShift Online’s gear/hour pricing by 50 percent and providing additional gear sizes to host larger applications. The initial phase Read More

Salesforce.com Expands into SAP’s Turf


Salesforce.com dreams of becoming a $1 billion software company, in Germany. The vendor is forging partnerships, expanding its territory, and fostering innovation.

sfa salesforce ideaexchange  industry watch, salesforce.com, salesforce1, cloud crm, dach, data centers Read More

CRM: Big is Not Always the Best


Customer relationship management (CRM) solutions can range from simple contact managers (for a few hundred dollars) to multimillion-dollar enterprise applications that take years to implement. This is why over-buying a CRM system can be one of the most costly mistakes a company can make. But where should you start your research? And what steps should you take after that?

sfa salesforce ideaexchange  CRM Software Guide | SFA CRM Systems | SFA Best CRM System | SFA Business CRM Systems | SFA Compare CRM Systems | SFA CRM Management System | SFA CRM Software System | SFA CRM System Benefits | SFA CRM System Comparison | SFA CRM System Copy | SFA CRM System Cost | SFA CRM System Definition | SFA CRM System Design | SFA CRM System Implementation | SFA CRM System Requirements | SFA CRM System User | SFA CRM System Wiki | SFA Hosted CRM Software | SFA CRM Systems Definition | SFA Customer Relationship Read More

Maximizer CRM 12: Salesforce Automation Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

sfa salesforce ideaexchange  evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support


Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.

sfa salesforce ideaexchange  industry watch, crm, customer service, salesforce.com, service cloud, cx, customer experience, salesforce1, mobile, mobile app, mobile chat, Salesforce1 Service SOS, in-app support Read More

Salesforce.com Updates Desk.com for SMBs


Salesforce.com recently released an upgrade to Desk.com, a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). Now Desk.com (formerly known as Assistly), which is available on the Salesforce AppExchange marketplace, features a customizable console, allowing agents to view customer data such as account and sales information with filters to organize the data how they want to view it.

sfa salesforce ideaexchange  com Updates Desk.com for SMBs Salesforce.com recently released an upgrade to Desk.com , a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). In contrast to Salesforce.com''s enterprise-level customer service product, Service Cloud , Desk.com''s main trait is its ability to be deployed quickly. Now Desk.com (formerly known as Assistly ), which is available on the Salesforce AppExchange marketplace, features a customizable console, allowing agents to view cus Read More

Vana Workforce Launches Vana HCM Release Update 9


Today, Vana Workforce introduced Vana HCM Release Update 9, developed on the Force.com platform. Available stand-alone or through integration with salesforce.com, Version 9 includes new human resources and talent management features delivered in the cloud and accessible via mobile devices. Key features include new Candidate Search, Offer Builder, and Onboarding modules, which can be

sfa salesforce ideaexchange   Read More

FinancialForce Billing


FinancialForce Billing™ manages the entire order to cash process, all within the Salesforce Platform. FinancialForce Billing generates invoices directly from the data already prepared on the Salesforce Platform, for streamlined and error-free billing, improving cash flow.

sfa salesforce ideaexchange  Billing FinancialForce Billing™ manages the entire order to cash process, all within the Salesforce Platform. FinancialForce Billing generates invoices directly from the data already prepared on the Salesforce Platform, for streamlined and error-free billing, improving cash flow. Read More