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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sfa salesforce ideaexchange

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Documents related to » sfa salesforce ideaexchange

How to Rise Above Today’s Economic Challenges: Equip Your Sales Force with Mobile CRM


In today’s tough economic climate, companies need their sales teams operating at peak performance. But traditional customer relationship management (CRM) may be hampering field salespeople’s productivity, with frequent downtime and lengthy sales cycles cutting them off from their managers. Learn how mobile CRM solutions can help speed up and improve the sales process, so your company can survive even the toughest market.

sfa salesforce ideaexchange  SFA Considering Sales-Force | SFA Salesforce Reporting | SFA Buying Salesforce | SFA Sales Effectiveness | SFA Sales Strategy Productivity | SFA Salesforce Search Specializes | SFA Direct Sales Force | SFA Outsourced Sales Solution | SFA Putting Salesforce | SFA Sales Training Sales Effectiveness Audits | SFA Sales Force Automation | SFA Sales Force Login | SFA Sales Force Effectiveness | SFA Sales Force Training | SFA Sales Force Compensation | SFA Sales Force Structure | SFA Inventory Control Sales Read More

Salesforce.com Wants to Help You Transition to a Customer Company


Coincidentally or not, my industry analyst career started at about the same time that salesforce.com was founded, back in 1999. And boy, has the vocal cloud software company had an amazing transition over the years—once dismissed as a fad-like niche sales force automation (SFA) vendor with glorified contact management capabilities, salesforce.com is now a $3 billion (USD) enterprise software

sfa salesforce ideaexchange  niche sales force automation (SFA) vendor with glorified contact management capabilities, salesforce.com is now a $3 billion (USD) enterprise software powerhouse. Whether one likes salesforce.com CEO and founder Marc Benioff’s bluster or not, the vendor is now indisputably a member of the elite enterprise applications club, joining the likes of SAP , Oracle , Infor , Microsoft Dynamics , Dassault Systemes , Autodesk , and Sage Group . What more poignant example of the “old school” vs. “new Read More

Overcoming the Barriers of Stand-alone Business Applications


Small to medium businesses (SMBs) like yours are the lifeblood of the economy. However, you may feel you need an operational boost—one that transforms your enterprise into a customer-focused business with the ability for future growth. An integrated suite of applications can give your business processes the depth and flexibility to achieve what a collection of stand-alone applications cannot.

sfa salesforce ideaexchange  Business Application ERP | SFA Business Applications | SFA Best Business Applications | SFA Building Business Applications | SFA Business Application Example | SFA Business Application Integration | SFA Business Applications Developer | SFA Business Applications Development | SFA Business Applications Manager | SFA Business Applications Programming | SFA Business Applications Software | SFA Business Applications Specialist | SFA Business Database Applications | SFA Business Intelligence Applications | Read More

Red Hat’s OpenShift PaaS: Traction Update


At the recent AWS:REINVENT 2013 conference, Red Hat made two announcements about its OpenShift platform-as-a-service (PaaS) offering. Red Hat has expanded its commercial public PaaS to 14 new Eurozone countries, making OpenShift Online available in more than 30 countries. Additionally, with this announcement Red Hat is lowering OpenShift Online’s gear/hour pricing by 50 percent and providing

sfa salesforce ideaexchange  Hat’s OpenShift PaaS: Traction Update At the recent AWS:REINVENT 2013 conference, Red Hat made two announcements about its OpenShift platform-as-a-service (PaaS) offering. Red Hat has expanded its commercial public PaaS to 14 new Eurozone countries , making OpenShift Online available in more than 30 countries. Additionally, with this announcement Red Hat is lowering OpenShift Online’s gear/hour pricing by 50 percent and providing additional gear sizes to host larger applications. The initial phase Read More

B2B Demand Generation: How Successful Companies Are Improving Sales and Marketing Results


For decades, solution-selling and marketing methodologies have used the principle of identifying pains associated with business processes, in order to create urgency and demand for products and services. With the foundational premise that marketers need to drive more revenue while optimizing marketing investments, successful business-to-business (B2B) companies have focused on four critical pillars needed to optimize the lead-to-sale process.

sfa salesforce ideaexchange  with a CRM or SFA solution provides a complete spectrum of campaign reporting capabilities. With marketing automation tied to the CRM system, campaign effectiveness can be measured at each step in the buying cycle helping to identify where improvements need to be made. Marketing Analytics Transforms Direct Marketing from Blind Acquisition to Intelligent Retention The advantage of marketing analytics is that it allows companies to focus their spending on the areas of greatest return and fundamentally Read More

SAP Trying to Jam Dreamforce 2013’s Social Noise


Given that SAP’s foe salesforce.com has been very vocal about its Salesforce Chatter enterprise social network (ESN) offering, SAP might have decided to somewhat spoil the Dreamforce 2013 mega-conference buzz by announcing the success of its SAP Jam social software platform for businesses. A year ago, SAP launched the SAP Jam ESN platform and social business processes (by combining the best

sfa salesforce ideaexchange  best features of former SuccessFactors Jambok and SAP StreamWork offerings), and some of the world’s leading businesses have gotten on board. Companies such as Marriott International, Kaeser Kompressoren, and TELUS Communications, Inc. are using SAP Jam to help drive business results. With more than 10 million subscribers, SAP claims to be the leading enterprise collaboration solution and the only social platform that enables companies to collaborate across the entire business process, where and when Read More

Salesforce to Shut Down Do.com


For a product to be acquired and later shut down is not uncommon. One famous example is Gist—a professional contacts management tool—acquired by RIM (now BlackBerry) in 2011 and shut down one year later. Do.com will be sharing the same fate; salesforce.com announced that Do.com will be discontinued on January 31, 2014. Built on the Salesforce platform and developed on the Manymoon software

sfa salesforce ideaexchange  to Shut Down Do.com For a product to be acquired and later shut down is not uncommon. One famous example is Gist—a professional contacts management tool— acquired by RIM  (now BlackBerry) in 2011 and  shut down one year later . Do.com will be sharing the same fate; salesforce.com announced that  Do.com will be discontinued  on January 31, 2014. Built on the Salesforce platform and developed on the Manymoon software acquisition, Do.com is a project and task management application, which Read More

Do You Want Your Apps to Talk Back to You (as a Chatterbox)? - Part 1


Let me start this blog series with one disclaimer: I am not an early adopter and I do not easily fall for any vendor’s slick marketing. At a recent large user conference, a vendor’s staffer asked me why I wasn’t already using an iPad tablet computer. That question cracked me up, since I still use an Apple’s discontinued iBook notebook (besides the fact that I might only

sfa salesforce ideaexchange  for sales force automation (SFA)  and  Service Cloud 2 for customer service and support . The cloud platform play is a logical move for Salesforce.com to broaden its possible revenue streams, since the CRM market is heavily competitive, of limited expansion potential, and will eventually become commoditized. Salesforce.com’s Force.com cloud platform is a  platform as a service (PaaS) rather than an infrastructure as a service (IaaS)  offering, such as  Amazon Web Services (AWS) . PaaS means that Read More

Zendesk Introduces New Version of Zendesk for Salesforce


Zendesk has revealed new updates for its Salesforce-based product. Zendesk's goal is to achieve seamless integration between its own customer support application and Salesforce for enhanced customer experience. Key features ensure that support and sales teams gain access to each other's data. Consequently, support teams can see a full Salesforce customer profile alongside a ticket

sfa salesforce ideaexchange  Introduces New Version of Zendesk for Salesforce Zendesk has revealed new updates for its Salesforce-based product . Zendesk''s goal is to achieve seamless integration between its own customer support application and Salesforce for enhanced customer experience. Key features ensure that support and sales teams gain access to each other''s data. Consequently, support teams can see a full Salesforce customer profile alongside a ticket, without having to leave Zendesk. Conversely, sales reps can view Read More

Salesforce Supercharged: Our Expert Tips


All too often Salesforce implementations fail to deliver the desired improvements because the implementation was poorly conceived of, designed, and executed, and the overall goals were not clear at the outset. There are distinct activities businesses should consider when implementing Salesforce CRM—either as a new system, or enhancing the functionality of an existing system. Read up on the most important factors to consider.

sfa salesforce ideaexchange  Supercharged: Our Expert Tips All too often Salesforce implementations fail to deliver the desired improvements because the implementation was poorly conceived of, designed, and executed, and the overall goals were not clear at the outset. There are distinct activities businesses should consider when implementing Salesforce CRM—either as a new system, or enhancing the functionality of an existing system. Read up on the most important factors to consider. Read More

Metal Shark Boats Selects Rootstock’s Cloud ERP


Rootstock Software, a provider of cloud manufacturing and supply chain management (SCM) applications on the Salesforce Platform (and available on the AppExchange by salesforce.com, a popular marketplace for business apps), recently announced that Metal Shark, a Louisiana-based supplier of aluminum-built commercial, military, and government boats, has chosen Rootstock’s cloud ERP to help run its

sfa salesforce ideaexchange  Shark Boats Selects Rootstock’s Cloud ERP Rootstock Software , a provider of cloud manufacturing and supply chain management (SCM) applications on the Salesforce Platform (and available on the AppExchange by salesforce.com , a popular marketplace for business apps), recently announced that Metal Shark , a Louisiana-based supplier of aluminum-built commercial, military, and government boats, has  chosen Rootstock’s cloud ERP to help run its highly automated manufacturing processes with precise Read More

5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

sfa salesforce ideaexchange  an enterprise CRM or SFA (sales force automation) software solution how can I tell what I want when I have no idea what is available?” The problem with this statement is that it is not what is available that should guide your thinking at this stage (yes this comes later for those of you who enjoy reading ahead). The real question at this early point is ‘what do you need’ to accomplish your customer relationship management objectives? Approaching this question from the ”what’s available” Read More

FinancialForce PSA Winter '13 Helping “Road Warriors”


Recently released FinancialForce PSA Winter ’13 builds on FinancialForce.com’s commitment to making professional services teams more effective, mobile, and social (having been built on the Salesforce Platform and natively embedded with Salesforce CRM). Winter ’13 is based on enhancement ideas submitted online by the company’s growing community of users via the FinancialForce Community portal that

sfa salesforce ideaexchange  on customer service and satisfaction while minimizing the time spent on mundane administrative responsibilities. Mobile expense entry enables users to submit and track their expenses on their Android device or  Apple iPhone or iPad , by taking photos of receipts and attaching them to expenses. Once submitted, expenses are immediately available for client billing and/or accounting for employee reimbursement. With all relevant data centralized, professionals can access all the information they need to Read More

8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative


It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions with prospects, customers, and partners. Eight proven customer relationship management (CRM) best practices can help you create a customer retention strategy. Learn more.

sfa salesforce ideaexchange  boosts productivity and user satisfaction more than providing CRM access from the field. Keep it simple. Provide users with information relevant to their everyday tasks. Don t overburden them with excess information that will distract them and impact productivity. Customize the views that each team and user type sees, so that an individual user sees only the information relevant to his/her role or project. Train you users in advance. You should develop online and custom training to reinforce your unique Read More

What All Sales Organizations Need to Know: An Up-close-and-personal Discussion with Blackboard and Salesforce.com


Salesforce.com and Blackboard have joined forces to offer cloud-based sales training for their customers. And according to TEC Research Analysts, if you’re looking for a comprehensive training tool for your sales force and an intelligence-based performance measurement tool for your sales leaders, Blackboard Learn for Sales may be the product you’re looking for. Find out more in this exclusive interview with Salesforce and Blackboard execs.

sfa salesforce ideaexchange  All Sales Organizations Need to Know: An Up-close-and-personal Discussion with Blackboard and Salesforce.com By now, the Dreamforce dust has settled. The speakers have packed up their presentation notes, industry analysts have moved on to the next exciting event, Metallica is back on the road, and sales leaders have returned to their posts across the country. As you can well imagine, there was a lot to be seen (and heard) at Dreamforce 2011, including one very important announcement. While plans of Read More