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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 sfa putting salesforce

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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How to Rise Above Today’s Economic Challenges: Equip Your Sales Force with Mobile CRM


In today’s tough economic climate, companies need their sales teams operating at peak performance. But traditional customer relationship management (CRM) may be hampering field salespeople’s productivity, with frequent downtime and lengthy sales cycles cutting them off from their managers. Learn how mobile CRM solutions can help speed up and improve the sales process, so your company can survive even the toughest market.

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Infinium Putting its Cards on the Table


On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many significant new offerings at Infinium World 2000, held at the MGM Grand Resort in Las Vegas.

sfa putting salesforce  Putting its Cards on the Table Infinium Putting its Cards on the Table P.J. Jakovljevic - May 10, 2000 Event Summary On April 20, Infinium Software, a provider of Web-based enterprise solutions and services, announced that it introduced many significant new offerings - including Web applications, application service provider (ASP) offerings, customer relationship management (CRM) and e-business solutions - at Infinium World 2000, its 15th annual customer conference. More than 1,300 customers and Read More

FinancialForce.com Expands into a Much Broader Cloud Suite


Founded in 2009 as a joint venture between UNIT4 and salesforce.com and built on the Salesforce Platform, FinancialForce.com’s accounting, billing, professional services automation (PSA), and revenue recognition apps have been eliminating barriers and inefficiencies between the front- and back-office to help companies grow their top and bottom line.  During the Dreamforce 2013 conference, the

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Your ERP Selection Challenge: Sage vs. Microsoft


Sometimes a tier-two vendor knocks off one of the giants. Your turn to tell me why... Every now and then I like to spend a few hours putting myself squarely in the shoes of someone who’s selecting an ERP system, this time by using the Discrete ERP Evaluation Center to compare discrete ERP software. Here’s how I responded to the Discrete ERP Evaluation Center questionnaire (click

sfa putting salesforce  ERP Selection Challenge: Sage vs. Microsoft Sometimes a tier-two vendor knocks off one of the giants. Your turn to tell me why... Every now and then I like to spend a few hours putting myself squarely in the shoes of someone who’s selecting an ERP system, this time by using the Discrete ERP Evaluation Center to compare discrete ERP software. Here’s how I responded to th e Discrete ERP Evaluation Center questionnaire (click to enlarge image): … and here’s a partial list of the ERP systems Read More

iExtensions


Award-winning Lotus Notes CRM and sales force automation (SFA) software, iExtensions CRM allows clients to leverage their Lotus Notes Domino infrastructure. The solution also allows desktop and wireless access via BlackBerry, and gives integrated Lotus Notes contact management to help users better manage all their customer interactions. With iExtensions, sales, contacts, leads, opportunities, and other important information can be manageable and easy to share, and used to fortify customer relationships. Users involved in IT, sales, marketing, or administration activites can leverage the solution to help optimize their performance.

sfa putting salesforce  and sales force automation (SFA) software, iExtensions CRM allows clients to leverage their Lotus Notes Domino infrastructure. The solution also allows desktop and wireless access via BlackBerry, and gives integrated Lotus Notes contact management to help users better manage all their customer interactions. With iExtensions, sales, contacts, leads, opportunities, and other important information can be manageable and easy to share, and used to fortify customer relationships. Users involved in IT, sales, Read More

TIBCO's tibbr 4 and Enterprise Social Graph API


Salesforce Chatter, Jive Software, Saba People Cloud, Microsoft Yammer, etc. are getting some company. TIBCO's tibbr is only 18 months old but already used by a million people in 104 countries, 56 percent of them on smartphones. Users can mark their affinities (likes), post updates, and handle files in TIBCO’s social offering. With tibbr, users can follow anything and support everything, while

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FinancialForce Accounting Summer ’12 Bridges Salesforce Service Cloud and Accounting


FinancialForce Accounting Summer ’12 is launched just in time for the Dreamforce 2012 conference. FinancialForce Accounting has been extended to work with Salesforce Service Cloud (previously it worked with Salesforce Sales Cloud only). This integration is expected to eliminate the proverbial gap between customer service and finance functions and to turn the customer service center (call center

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Salesforce.com Updates Desk.com for SMBs


Salesforce.com recently released an upgrade to Desk.com, a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). Now Desk.com (formerly known as Assistly), which is available on the Salesforce AppExchange marketplace, features a customizable console, allowing agents to view customer data such as account and sales information with filters to organize the data how they want to view it.

sfa putting salesforce  industry watch, Assistly, help desk, salesforce.com, desk.com, crm, customer experience, cx, cloud, service cloud, customer service, ticketing, SMB Read More

Salesforce.com Acquires CRM Analytics Capabilities


Salesforce.com has somewhat quietly acquired RelateIQ, provider of an analytics-based cloud CRM software platform. The young startup has promoted itself as a data-driven alternative to salesforce.com and other CRM platforms, and has apps that analyze a user’s inbox and calendar to find contacts, merge relevant data, and keep track of customer interactions.

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The Miracle in Detroit: Putting the ROI into ITIL


IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are hard to sell to management, and which promise returns many years in the future—after significant investment. So how do you get management to buy into your vision?

sfa putting salesforce  Miracle in Detroit: Putting the ROI into ITIL IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are hard to sell to management, and which promise returns many years in the future—after significant investment. So how do you get management to buy into your vision? Read More

Salesforce Marketing Cloud Unveiled Today


Today at Dreamforce Salesforce introduced the Marketing Cloud. The platform offers several capabilities that appear to be handy for marketers. Social listening enables users to gain real-time insight into more than 400 million social sources. Social content facilitates the publishing of content on venues that are close to customers (social networks, mobile apps, or Web sites). Social engagement

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Salesforce Supercharged: Our Expert Tips


All too often Salesforce implementations fail to deliver the desired improvements because the implementation was poorly conceived of, designed, and executed, and the overall goals were not clear at the outset. There are distinct activities businesses should consider when implementing Salesforce CRM—either as a new system, or enhancing the functionality of an existing system. Read up on the most important factors to consider.

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Winning your market with messaging that matters


Positioning Part 1: Putting a wet finger into the windThere is nothing more important to the success of your venture than proper positioning—at every step of your marketing and sales process. I see positioning as not just a branding exercise, but a powerful tool in the nuts and bolts of campaign creation and process.My own definition: “Positioning” is what you CHOOSE to say about anything—your

sfa putting salesforce  your market with messaging that matters Positioning Part 1 : Putting a wet finger into the wind There is nothing more important to the success of your venture than proper positioning—at every step of your marketing and sales process. I see positioning as not just a branding exercise, but a powerful tool in the nuts and bolts of campaign creation and process. My own definition: “Positioning” is what you CHOOSE to say about anything —your product, service, sales call, or girlfriend. Let''s Read More

Salesforce.com Launches Salesforce Wear


Wearable technologies and the Internet of Things (IoT) are the “next big thing” in enterprise software. To that end, CRM software platform Salesforce.com recently launched Salesforce Wear, its initiative for wearable computing in the enterprise. With wearable IoT tools, companies can discover new ways to market, sell, service, and design products.

sfa putting salesforce  industry watch, iot, wearables, crm, marketing, salesforce wear, salesforce1, mobile, Salesforce.com, wearable, internet of things Read More

Customer Relationship Management: Putting Customers at the Center of the Business


No longer are customers simply sideline participants. Organizations are empowering them with a wealth of knowledge to engage in more informed decision-making. A customer relationship management (CRM) solution that encompasses all aspects of your business gives customers unprecedented visibility into the actions that impact them. Ultimately, this leads to greater accountability within the organization, and greater satisfaction among customers.

sfa putting salesforce  Business Process CRM | SFA Business Process | SFA Business Process Analysis | SFA Business Process Architecture | SFA Business Process Association | SFA Business Process Automation | SFA Business Process Components | SFA Business Process Data | SFA Business Process Definition | SFA Business Process Description | SFA Business Process Development | SFA Business Process Engineering | SFA Business Process Flow | SFA Business Process Guide | SFA Business Process Identification | SFA Business Process Read More