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Two Mistakes Most Professional Services Organizations Make-How Metrics and Automation Tools Drive Profits
Many companies strive to effectively measure and analyze their service operations. But while management struggles to measure too many (or too few) metrics, they

services metrics  Mistakes Most Professional Services Organizations Make-How Metrics and Automation Tools Drive Profits Many companies strive to effectively measure and analyze their service operations. But while management struggles to measure too many (or too few) metrics, they often overlook the basic measurement question: what to track, and how? By using the concept metric perspectives to define what data provides the most insight, you can move closer to a comprehensive metrics strategy. Read More
ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » services metrics


How to Maximize Your IT Services with Lifecycle Management
As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service

services metrics  Program | Lifecycle Management Services | Lifecycle Management Solution | Lifecycle Management Solutions | Lifecycle Management Strategies | Lifecycle Management Strategy | Lifecycle Management Template | Lifecycle Management Tools | Lifecycle Manager | Lifecycle Methodologies | Lifecycle Methodology | Lifecycle Metrics | Lifecycle Model | Lifecycle Models | Lifecycle Planning | Lifecycle Process | Lifecycle Processes | Lifecycle Products | Lifecycle Project | Lifecycle Projects | Lifecycle Sales | Read More
Bringing Metrics and Measurement to Welfare Program Management
In order to meet new performance targets mandated at the federal and state levels, the Department of Human Services in Chemung County, New York (US), deployed

services metrics  the Department of Human Services in Chemung County, New York (US), deployed Salient Performance Management, a performance management solution from Salient Corporation. This solution helped streamline operations, allowing caseworkers, units, and entire agencies to meet and exceed the targets. Read More
Make Sure Metrics Don’t Kill Your Business
Measuring programming progress by lines of code islike measuring aircraft building progress by weight.—Bill GatesBusiness metrics—the quantifiable

services metrics  cost of goods, and services sold. Almost everyone agrees about the importance and benefits of being able to measure performance in order to make it possible for an organization to improve business performance, make more sales, or increase customer satisfaction. But metrics when defined and managed improperly can not only give poor results but also mislead and create more problems than they solve. Why? In the important 1998 paper Metrics: You Are What You Measure!, it’s explained as follows : Every Read More
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

services metrics  the responsibility of the services leadership team to select and prioritize these metrics for their situation. 3. Aberdeen Group, November 2007, “Get Smart: Business Intelligence for Service Organizations” Customer Dashboards Many service groups are using a customer dashboard tool to facilitate engagement with their key customers. In large part, this tool represents the intersection of an organization’s account management practices and the targeted metrics that are used to measure customer Read More
Payroll Services Checklist
Before you talk to a payroll services provider, you need to ask yourself several important questions about the current situation of your organization, and to

services metrics  Services Checklist Payroll Services Checklist If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. HR World is a leading resource and community for HR professionals. Free HR World Payroll Provider Checklist . Download our free payroll and compensation checklist to find out what key questions you need to ask from a payroll and compensation vendor. Source : HRworld Resources Related to Payroll Services : Payroll Services (Wikipedia) Read More
ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management

services metrics  for Services (Non-manufacturing) Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, and project management capabilities. Depending on the vertical market, additional industry-specific functionality may be included to address unique business requirements. Consequently, project-centric systems for accounting, architecture, construction, engineering, and Read More
Yet Another Branding Debacle (This Time, It's ERP for Services)
Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But what makes ERP for services different

services metrics  know if ERP for services is your ticket to managing your resource needs? And what functionalities do fall under the rubric of ERP for services ? And, if your business is in the services sector, is the selection process for ERP for services more difficult than that of other ERP suites? If there are any hurdles involved in choosing ERP for services software, you need to know how high those hurdles are, and how your company can jump over them without tripping up and falling on its face. ERP for … Which Read More
AGPL v3 Touches Web Services
The Free Software Foundation (FSF) issued a press release on its newly published Affero General Public License (AGPL) version 3. This license affects the

services metrics  v3 Touches Web Services The Free Software Foundation ( FSF ) issued a press release on its newly published Affero General Public License (AGPL) version 3. This license affects the modification and distribution of software oriented toward Web-based services. The popular adoption of Web-based applications as an alternate to in-house software implementations has meant that free and open source software developed for web-based usage can be picked up by companies outside of the ones that originally Read More
Linux and Open Source IT Services (OpenDocument Format) RFI/RFP Template
OS and Application Services, Support Services, Consulting, Implementatation, and Reselling, Migration and Version Maintenance Services, Customization Services

services metrics  and Open Source IT Services (OpenDocument Format) RFI/RFP Template OS and Application Services, Support Services, Consulting, Implementatation, and Reselling, Migration and Version Maintenance Services, Customization Services, Development Services, Security Services, License Support and Applicability, Training and Community Participation, High-Level Market Characteristics Read More
The Convergence of ERP and Field Services-One Vendor’s Leadership
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for

services metrics  continued evidence that people-centric services organizations in both the public and private sectors are under increasing pressure to streamline their operations and gain cost efficiencies. For some industries, such as utilities, energy, and real estate management, the divergent needs of managing large physical assets and recurring smaller service needs is a challenge. For more information, please see part one of this series, An ERP for Services Vendor Poised to Overtake the Market Until recently, these Read More
HR Services Inc.
HR Services, Inc. was started in 1993 as a human resources (HR) outsourcing firm specializing in large-scale hiring projects. After several years of manually

services metrics  Services Inc. HR Services, Inc. was started in 1993 as a human resources (HR) outsourcing firm specializing in large-scale hiring projects. After several years of manually screening applicants, HR Services, Inc. researched the market for an automated prescreening system. When the market failed to provide a suitable solution, HR Services Inc. decided to create its own applicant tracking technology. In 1999, HR Services, Inc. left its recruiting roots and focused on creating a web-based, custom applicant t Read More
Professional Services and Support
Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized

services metrics  Services and Support Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company. Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified Read More
PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers

services metrics  for Professional Services Automation A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline and track resources, projects, portfolios, revenues, and the costs of professional services organizations (PSOs), which provide billable services to their clients. Consequently, PPM for PSA provides both the high-level monitoring of project portfolios as business investments Read More
TEC 2012 ERP for Services Buyer's Guide
ERP for services solutions are changing the way professional services companies do business by combining powerful project- and resource-management tools with

services metrics  2012 ERP for Services Buyer's Guide ERP for services solutions are changing the way professional services companies do business by combining powerful project- and resource-management tools with essential back-office functionality. Learn all about these solutions in TEC's 2012 ERP for Services Buyer's Guide. Plus get detailed product comparisons, a comprehensive vendor directory, customer success stories, and thought leadership from industry experts. Read More

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