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Two Mistakes Most Professional Services Organizations Make-How Metrics and Automation Tools Drive Profits
Many companies strive to effectively measure and analyze their service operations. But while management struggles to measure too many (or too few) metrics, they
Mistakes Most Professional Services Organizations Make-How Metrics and Automation Tools Drive Profits Many companies strive to effectively measure and analyze their service operations. But while management struggles to measure too many (or too few) metrics, they often overlook the basic measurement question: what to track, and how? By using the concept metric perspectives to define what data provides the most insight, you can move closer to a comprehensive metrics strategy.
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Make Sure Metrics Don’t Kill Your Business
Measuring programming progress by lines of code islike measuring aircraft building progress by weight.—Bill GatesBusiness metrics—the quantifiable
cost of goods, and services sold. Almost everyone agrees about the importance and benefits of being able to measure performance in order to make it possible for an organization to improve business performance, make more sales, or increase customer satisfaction. But metrics when defined and managed improperly can not only give poor results but also mislead and create more problems than they solve. Why? In the important 1998 paper Metrics: You Are What You Measure!, it’s explained as follows : Every
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach
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Bringing Metrics and Measurement to Welfare Program Management
In order to meet new performance targets mandated at the federal and state levels, the Department of Human Services in Chemung County, New York (US), deployed
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Reporting Value of IT Services with Balanced Scorecards
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ERP for Services Software Comparison Report
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Case Study: Financial Services Industry
The company is a financial services group with operations in banking, investment management and insurance. To maintain the profitability of its credit card
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