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Service Network Optimization: Achieving Success in Field Service
Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently

service  Achieving Success in Field Service Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network Optimization (SNO) model from ServicePower is a set of service offerings and technology designed to help service organizations make the right decisions. Read More

Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » service


The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

service  Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

service  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More
A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet
With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort

service  Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a clear Read More
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

service  Field Service Management Software What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More
Tips for Researching Enterprise Solutions
Given the majority of participants in a selection committee are not enterprise software specialists, quality enterprise research on applications is crucial

service  for Researching Enterprise Solutions Given the majority of participants in a selection committee are not enterprise software specialists, quality enterprise research on applications is crucial. Even if you are employing consultants (with their cute business attire and boxes of love they give during the holidays---my PM brother-in-law once scored a leather jacket, but I digress), it’s still important to be well versed about the solution sets you are considering. Having been an editor at TEC for over Read More
8 Reasons to Outsource Your Desktop in the Cloud
With organizations looking for new ways to cut costs and increase productivity, cloud computing has become a popular trend. In the most common form of cloud

service  TEC Desktop as a Service White Papers | Independance IT Desktop Management White Paper | Independance IT Instant Office Desktop | Premier Managed Desktop Solution | Acceptance of SaaS | SaaS Model | Desktop Remote Access | Security Desktop | Desktop Maintenance | Internetconnected Workstation | Software Maintenance Plans | Selecting a Hosting Solutions Provider | IT Solutions Provider | Daas for Small and Mid Sized Organizations | Manage IT | Reducing the Size of the IT Staff | Application Hosting | Read More
Bloor Research
Established in 1989, Bloor Research conducts analysis, information technology research, and consultancy. The company publishes white papers, reports, and

service  Research Established in 1989, Bloor Research conducts analysis, information technology research, and consultancy. The company publishes white papers, reports, and product evaluations. Read More
How to Alienate Your Reader: Jargon, Buzzwords, Lingo, and Gobbledygook
This Is For All Us Writers Out There: Oh, and All Us Readers Too!Do you ever feel like you need a jargon buster just to understand what some companies are

service  to Alienate Your Reader: Jargon, Buzzwords, Lingo, and Gobbledygook This Is For All Us Writers Out There: Oh, and All Us Readers Too! Do you ever feel like you need a jargon buster just to understand what some companies are saying about their software products? I know I’ve needed one, and often still do. I am a content writer and editor for TEC and the learning curve was pretty steep when I started. I mean what is functionality, scalability, dynamic lead time, run time, and then there are features Read More
TEC presents Its 2009 Manufacturing Execution Systems State of the Market Report
Technology Evaluation Centers Inc. (TEC), the leading resource for enterprise software selection, has released a new manufacturing execution systems (MES) state

service  offering impartial resources and services to minimize the costs, risks, and time associated with software selection. Over 3.5 million technology decision makers visit TEC's web sites each month to find information on hundreds of solutions, and to access articles, white papers, and podcasts. TEC's decision support system (DSS) and analyst data assist with the evaluation, comparison, and selection of enterprise solutions and services. TEC's offerings include in-depth research, detailed product information, Read More
Why Employee Performance Management Technology Matters to CEOs
While the board has no business telling management which employee performance management (EPM) system to use, it does have the right to ensure an effective

service  Employee Performance Management Technology Matters to CEOs Why Employee Performance Management Technology Matters to CEOs If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Halogen Software believes that organizations of all sizes need affordable, automated tools to assess, better understand, and align employee performance with their business strategy. We are still dedicated to providing the most comprehensive, industry leading Read More
What Makes a Good White Paper Good… (part two)
And here's the second point that all writers of IT white papers should keep in mind when writing (special notice of this point should be taken by those writers

service  the featured product or service. And, it should be clear in the first paragraph the nature of that audience : Is it composed of engineers? CFOs? Retailers, or suppliers? Each of them, according to Stelzner, has a different perspective on the same problem, and has different needs that must be satisfied by different solutions. In any case, aim to use language that could be understood by almost anyone in any field or industry, even if your content is targeting a particular field or industry. But no matter Read More
LMS Can Help Regulate Good Ethical Practices
When we talk about the benefits of learning management systems (LMS), training and employee competency usually come to mind. For that reason, LMS is often

service  compliance issues—that bugbear of service industries—you may find you haven’t got much of a choice. Learning management systems are favored by regulated industries (for example, financial services and biopharmaceuticals) where compliance training is essential. Compliance issues, of course, come in several shades: regulatory compliance (financial services industry, legal, accounting, other professional services) industry compliance (such as certification and licensing requirements in the insurance Read More
Competency Management: the Compass for Strategic Talent Management
This white paper examines how to use a competency-based approach to build behaviors, skills, and knowledge. It explains how to integrate competencies into all

service  Force and Capital One Services are using Plateau's integrated talent management solutions to improve productivity and facilitate strategic workforce initiatives around learning, performance, compensation and career and succession management. Plateau is widely recognized throughout the industry for its commitment to customer satisfaction, forward-thinking vision and for consistently delivering best-in-class functionality. Founded in 1996, Plateau is headquartered in Arlington, Va. and has offices across Read More
TEC Helps Corona, a Global Ceramics Leader, Simplify Its ERP Selection in Record Time
Corona, one of the largest conglomerates in South America, specializing in ceramic and tile products, recently engaged the services of Technology Evaluation

service  offering impartial resources and services to minimize the costs, risks, and time associated with software selection. Over 3.5 million technology decision makers visit TEC's Web sites each month to find information on hundreds of solutions, and to access articles, white papers, and podcasts. TEC's offerings include in-depth research, detailed product information, and software selection services for any industry or company size. http://www.technologyevaluation.com/ Read More

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