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Intuit Launches Mobile Payments Pilot in the UK
Intuit’s payments group launched Intuit Pay, a mobile payments pilot geared at small businesses in the United Kingdom (UK). The service offers users an

service uk  United Kingdom (UK). The service offers users an inexpensive way to accept card payments anywhere with a free mobile app and low-cost chip and PIN reader. A survey of 1,000 small businesses in the UK found that 19 percent of micro-businesses (firms with fewer than 10 employees) currently accept card payments. Almost half (47 percent) said they would accept cards if there was a more affordable way of doing so using their smartphone or tablet. There are an estimated 4.6 million micro-businesses in the Read More
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » service uk


How to Cope When Your Service Provider is Acquired
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future during this mega merger era. Knowing

service uk  to Cope When Your Service Provider is Acquired Challenges Proving that the applications market would remain competitive and innovative was key to Oracle winning the antitrust lawsuit launched against it by the US government. The government spent a year before launching its suit to determine if Oracle's hostile takeover of PeopleSoft would result in a duopoly, thereby violating US antitrust laws. After months of expert testimony, US District Court Judge Vaughn Walker ruled that competition was pervasive Read More
Will Servigistics Click on More Service Cylinders? - Part 2
Part 1 of this blog series depicted the rise and fall of of erstwhile public software company Click Commerce based in Chicago, Illinois, United States (US). At

service uk  Solutions, some other point service solutions are doing fine these days. A great example would be Click Software in the realm of field workforce optimization, with great reference customers such as  the Beijing Olympics , Montreal, Quebec (Canada)'s Gaz Metropolitain utility , Vodafone UK , and Best Buy ’s Geek Squad scheduling . Moreover, Vendavo has lately been doing well in parts pricing, promotions, and deal management. All the three above-mentioned companies are in SAP's Industry Value Network Read More
Lawson Software-IPO and Several Acquisitions After Part Two: Retail and Professional Service Initiatives
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more finely tuned. Namely, the vendor

service uk  Two: Retail and Professional Service Initiatives Event Summary According to officials of Lawson Software, Inc. (NASDAQ: LWSN), the return of year-over-year license revenue growth was driven by a strong quarter from the health care vertical (for details, see Part One ). The company signed 153 deals in the quarter. Of the total licensing activity in the fiscal 2004 first quarter, 58 percent came from new customers and 42 percent from existing customers. During the quarter, the company signed nineteen new Read More
One Vendor’s Mission to Make Service Businesses Click - Part 1
My recent series of tutorial articles entitled “Navigating Between Service Management Scylla @ Charybdis” and “The Magic Behind Planning and Executing (Optimal)

service uk  Vendor’s Mission to Make Service Businesses Click - Part 1 My recent series of tutorial articles entitled  “Navigating Between Service Management Scylla & Charybdis”  and  “The Magic Behind Planning and Executing (Optimal) Service Supply Chains”  have drawn solid interest and valuable feedback. Along similar lines was the series on general workforce management (WFM) systems (i.e., not necessarily only in field service) entitled  “Integrated Workforce Management (WFM) Platforms: Fact or Read More
Avoid the Perils of Service Parts Planning in Supply Chain Management
Significant differences exist between the new parts production supply chain and the service and replacement parts supply chain. Companies using conventional

service uk  the Perils of Service Parts Planning in Supply Chain Management More On Service Parts Planning Inventory planning and management is generally a well-researched and documented and applied discipline. However, the vast majority of work and associated software products are directed at servicing the needs of the new parts production supply chains, moving product from the likes of Proctor & Gamble to Wal-Mart across the globe (see Linking Planning and Execution Systems for Retailers' Nirvana—Improved Read More
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

service uk  profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More
IRM UK
IRM UK Strategic IT Training is a training provider for IT and business professionals and managers. Its carefully selected presenters have superior technical

service uk  UK IRM UK Strategic IT Training is a training provider for IT and business professionals and managers. Its carefully selected presenters have superior technical knowledge, teaching skills, and a wide range of practical business experience. Read More
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

service uk  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

service uk  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that's easier said than done. But if you're in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More
Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology

service uk  Service Programs Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service. Read More
Field Service Management Software for Enterprise Companies
As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and

service uk  Service Management Software for Enterprise Companies As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More
Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

service uk  and Leverage Your Existing Service Life Cycles Only IBM offers integrated service management solutions for all industries — across business and IT — addressing the full service lifecycle, both within and beyond the datacenter. Discover how to transform your assets — traditional IT, physical, and emerging smart assets — into unique business value. Source: IBM Resources Related to Identify and Leverage Your Existing Service Life Cycles : Service Management (Wikipedia) Information Technology (IT) Read More
We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

service uk  IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these tasks. Read More

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