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Software Functionality Revealed in Detail
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 service supply chain


Service Supply Chain Strategies to Increase Corporate Profitability
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and

service supply chain  to focus on their service supply chains, which can be defined as the network of resources that includes the appropriate service parts, customer engineers, and infrastructure for material movement and storage, repair, transportation, information systems, and communication. This shift toward a service-centric strategy represents an important aspect of firms' efforts toward enhancing overall revenue and profitability, customer acquisition and retention, and competitive differentiation. In this paper, we

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Supply Chain Management (SCM) RFI/RFP Template

Demand Management,Supply Chain Optimization,Warehouse Management System (WMS),Production and Supply Planning,Service Parts Planning,Transportation Management System (TMS),International Trade Logistics (ITL),Order Management,Supply Chain Event Management,Supplier Relationship Management (SRM),Product Technology  

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Documents related to » service supply chain

Supply Chain Management Vendor Finds Balance for Service Supply Chains


Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain competitive because its composite applications will create business process solutions that follow the current trend toward integrated suites of best-of-breed applications.

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Service Level Agreements for Manufacturers and Software Vendors in the Supply Chain


Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are developed so that all parties involved remain on the same page and product delivery is facilitated.

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Supply Chain Management Is Evolving toward Interdependent Supply Networks


Optimizing supply chain management processes to work more closely with trading partners, requires enterprises to act together as interdependent supply networks. The development of service oriented architecture will be crucial in achieving the necessary flexibility characterizing such networked supply chains.

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Service Chain Information will Transform the Total Chain


Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle is to manage for outcomes—procure performance rather than parts and people. It requires total business process reorientation from services and maintenance through procurement techniques, as well as the IT platform for integration.

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JDA Supply Chain Management Solutions


JDA® Software Group, Inc., The Supply Chain Company®, offers the broadest portfolio of supply chain, retail merchandising, store operations and all-channel commerce solutions to help companies manage the flow of goods from raw materials to finished products and into the hands of consumers. JDA’s deep industry expertise and innovative cloud platform help companies optimize inventory, labor and customer service levels. As a result, JDA solutions have become the standard for the world’s leading retailers, manufacturers and distributors.

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How to Convert Service Calls Into Sales


In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

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Service: Reduce Cost While Maintaining Customer Satisfaction


Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

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The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

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7 Steps to Supply Chain Utopia


And now you can with the white paper actionable supply chain intelligence: leveraging the services hub.

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IFS Field Service Management


IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available extensions include schedule optimization for large field service workforces and enterprise functionality from IFS Applications including maintenance repair and overhaul (MRO).

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