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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » service resource planning scm


Enterprise Resource Planning (ERP) in a Nutshell
In this blog, we want to make readers more familiar with the logic behind our Evaluation Centers on our Web site by categorizing them—and, at the same time, we

service resource planning scm  you probably are a service company and think you don’t need an ERP. Before you start looking for something else, let’s take a look at the definition for “resource” on Wikipedia: “A resource is any physical or virtual entity of limited availability, or anything used to help one earn a living.” To earn a living in services, you need project and expense management, back-office functionality, and others, which are grouped together into our ERP for Services knowledge base. A special kind of Read More
Web-based Enterprise Resource Planning Solution Exhibits Lean Approach
SSI''s approach appeals to process manufacturers, as well as some discrete manufacturers with short lead times and high volumes, where the traditional

service resource planning scm  SSI has products and services for remote and mobile data collection, and for machine integration at plant level. The vital information from this level, integrated with ERP data (and analyzed and presented in the form of key performance indicators [KPIs] in job and role-based portals), gives a level of management support and increase in personal productivity that has not been available so easily before. SSI users often cite the great ability to manipulate the front end to suit their individual Read More
Extended Enterprise Resource Planning Vendor Shows Its Lean Side
About two-thirds of SoftBrands'' revenue comes from its manufacturing division, which includes evolution, a platform neutral, extended enterprise resource

service resource planning scm  including evolution''s own Web service that allows dynamic access to any existing user function, and the linking of services from multiple applications into a cohesive set of processes Migration of business rules management from the traditional application layer to a rules management layer configured through the BPM designer BPM workflow engine that provides for the visualization, execution, and management of business processes, which are realized through continuous process improvement events. To that Read More
Enterprise Resource Planning Vendors Address Lean Manufacturing
Intentia, Fujitsu Glovia, QAD, and SSA Global''s solutions supporting lean manufacturing are examined. Which areas the extended enterprise resource planning (ERP

service resource planning scm  in use, the customer service levels, and the buffer performance evaluation. Accordingly, buffer or supermarket master data within the QAD application identifies details of buffer stock calculations, such as current maximum buffer stock, the method used for determining buffer, the order point (either calculated as the sum of the demand over the lead time [DLT] and the safety stock or set manually), safety stock or safety time, service level, buffer evaluation limits (e.g., warning only or critical), Read More
A Veteran Enterprise Resource Planning Vendor Makes a SaaS-y Statement
Glovia International has launched the first full-fledged and versatile, manufacturing-oriented solution that is an on-demand, enterprise resource planning

service resource planning scm  service and repair, and service orders modules; connectivity and business intelligence—including the electronic data interchange (EDI), XML, application adapters, external interface facility, Interstage , Visual-ARMS , ActionDESK , Publisher , and Cognos BI capabilities; and tools and technology—including the audit manager, security manager, shop floor data collection, web client, application development tools, and code comparison tools. Possibly most beneficial for Glovia is the availability of Read More
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

service resource planning scm  Ways Service Culture Can Drive Revenue Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More
We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

service resource planning scm  IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these tasks. Read More
The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider

service resource planning scm  of IT as a Service Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize Read More
2011 Trends Report: Enterprise Resource Planning (ERP)
Find out in guide to quickly fill you in on the 2011 Trends Report: Enterprise Resource Planning .

service resource planning scm  assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

service resource planning scm  profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More
Human Resource Metrics
Metrics is a tool that allows human resources (HR) departments to develop, monitor, and drive corporate strategies through access to and presentation and

service resource planning scm  Resource Metrics Metrics is a tool that allows human resources (HR) departments to develop, monitor, and drive corporate strategies through access to and presentation and analysis of human capital information. Companies can identify, track, and analyze key variables by functional area and business need. The data are graphed, over a user-defined time period, to highlight human capital trends and the interaction of key variables. Read More
IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


service resource planning scm  Field Service Management: Field Service Management (FSM) Competitor Analysis Report Read More
Self Service Business Intelligence
Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical

service resource planning scm  Service Business Intelligence Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and Read More
IFS Field Service Management
IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service

service resource planning scm  Field Service Management IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available Read More

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