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Abstract:
SAP and its partners have introduced a wave of new business intelligence (BI) analytics solutions that are bringing together
transactional and enterprise data. These new technologies and capabilities will change the way companies think about and use
BI, as well as the way they do business. Read this spec (...)
Excerpt related to
service report:
SAPinsider Special Report: Best-in-Class BI Service and Solution Providers. Source: SAP.
Document Type: White Paper Description: SAP ...
Published:
2011-03-15
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Abstract:
This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional
service organizations (PSOs). It outlines the benefits of using a cloud infrastructure to manage enterprise resource planning
(ERP) and other enterprise systems. With the right (...)
Excerpt related to
service report:
This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations
in professional service organizati... ...
Published:
2011-02-14
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Abstract:
Successful enterprise resource planning (ERP) deployment demands a focused examination of the professional services provided
by your organization, and the most efficient infrastructure required to support them. You must provide your most important
asset—your people—with effective tools that can be ac (...)
Excerpt related to
service report:
Professional Service Strategies that Win: IT’s New Role in the Cloud. Source: Technology Evaluation Centers.
Document Type: TEC Report Description: Successful ...
Published:
2011-02-14
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Abstract:
Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable
frequent modifications. TEC examines UNIT4’s Vita Cloud Angel approach to this challenge—and lets you know whether it’s a
viable option for you. Get the TEC analyst perspective i (...)
Excerpt related to
service report:
... Source: Technology Evaluation Centers. Document Type: TEC Report Description: Service-oriented
organizations often find it difficult to balance infrastructure ...
Published:
2010-10-29
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Abstract:
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved
from e-mail management into service experience management. See how KANA's software and service offerings help more than 600
customers manage the entire customer service lifecycl (...)
Excerpt related to
service report:
... Source: Technology Evaluation Centers. Document Type: TEC Report Description: Welcome
to ... has evolved from e-mail management into service experience management. ...
Published:
2011-04-26
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Abstract:
A recent Forrester report on Commerce Sites developed by service providers shows costs are rising while service is remaining
flat, and sometimes results can be pretty glaring from a 'minor' slip-up to one that can have major client impact. (...)
Excerpt related to
service report:
A recent Forrester report on Commerce Sites developed by service providers shows costs are
rising while service is remaining flat, and sometimes r...
Published:
2000-07-21
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Abstract:
Organizations seeking the services of a value-added reseller (VAR), channel partner, implementer, vendor, or consultant require
an evaluation of what this service provider has to offer. This report assists organizations looking to determine the best-fit
service provider for their needs. Based on informat (...)
Excerpt related to
service report:
... This report assists organizations looking to determine the best-fit service
provider for their needs. Based on information provided ...
Published:
2011-08-23
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Abstract:
Organizations seeking the services of a value-added reseller (VAR), channel partner, implementer, vendor, or consultant require
an evaluation of what this service provider has to offer. This report assists organizations looking to determine the best-fit
service provider for their needs. Based on informat (...)
Excerpt related to
service report:
... This report assists organizations looking to determine the best-fit service
provider for their needs. Based on information provided ...
Published:
2010-11-17
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
service report:
... increasing number of products are being embedded with self-monitoring capabilities that can evaluate
the health of the product and self-report on service needs ...
Published:
2003-06-11
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
service report:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
Organizations seeking the services of a value-added reseller (VAR), channel partner, implementer, vendor, or consultant require
an evaluation of what this service provider has to offer. This report assists organizations looking to determine the best-fit
service provider for their needs. Based on informat (...)
Excerpt related to
service report:
... This report assists organizations looking to determine the best-fit service
provider for their needs. Based on information provided ...
Published:
2011-08-23
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Abstract:
The firewall market is a mature and competitive segment of the information security market. With numerous vendors and firewalls
in all price ranges choose from, IT decision makers should be especially selective. This report presents a market overview
and some criteria for selecting products from the long (...)
Excerpt related to
service report:
... This report presents a market overview and some criteria for selecting products from
... Proxy firewalls sit between the client and the actual service, acting as ...
Published:
2005-03-01
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Abstract:
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence. (...)
Excerpt related to
service report:
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business
Intelligence. Moving to Self-Service Business Intelligence. ...
Published:
2010-08-30
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Abstract:
Mining and quarrying organizations seeking the services of a value-added reseller (VAR), channel partner, implementer, vendor,
or consultant require an evaluation of what this service provider has to offer. This report assists organizations looking
to determine the best-fit service provider for their nee (...)
Excerpt related to
service report:
... to offer. This report assists organizations looking to determine the best-fit service
provider for their needs. Based on information ...
Published:
2010-11-30
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Abstract:
On March 15, shares of Oracle surged after the company plowed past Wall Street estimates and reported strong database software
sales fueling a solid third-quarter profit. However, Oracle has also confirmed that it is refocusing its European applications
division and has hinted that it may reduce the unit (...)
Excerpt related to
service report:
On March 15, shares of Oracle surged after the company plowed past Wall Street estimates and reported strong database software
sales fueling a sol...
Published:
2000-04-24
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Abstract:
In this Spotlight Report, TEC's Managing Editor David Clark examines Sage Accpac ERP. Learn about the product's history and
market positioning, as well as its strengths, competitors, and challenges. Also featured in this Spotlight Report: a high-level
overview of Sage Accpac ERP functionality. (...)
Excerpt related to
service report:
In this Spotlight Report, TEC's Managing Editor David Clark examines Sage Accpac ERP. Learn about the product's history
and market positioning, as...
Published:
2010-01-20
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Abstract:
Manufacturers have been slow to embrace the cloud. But the proven success of cloud-based solutions, along with the promise
of a less expensive and more responsive business solution infrastructure, is prompting many manufacturers to take a closer
look. This report explores how manufacturers can use cloud- (...)
Excerpt related to
service report:
... Source: Technology Evaluation Centers. Document Type: TEC Report Description: Manufacturers
have been slow to embrace the cloud. ...
Published:
2011-02-14
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
service report:
... increasing number of products are being embedded with self-monitoring capabilities that can evaluate
the health of the product and self-report on service needs ...
Published:
2003-06-11
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Abstract:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service
strategies and decision-support tools to address th (...)
Excerpt related to
service report:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision h...
Published:
2004-06-22
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Abstract:
For today’s small to medium manufacturers, increasing the bottom line while optimizing efficiency poses an increasingly difficult
challenge, especially in our current economic crisis. This, coupled with competition in a global environment, puts manufacturers
in a tight spot. Discover the key challenges (...)
Excerpt related to
service report:
... Source: Technology Evaluation Centers. Document Type: TEC Report Description: For today’s
small to medium manufacturers, increasing the bottom line while ...
Published:
2010-03-11