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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 service provider search sip

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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The Convergent Mediation Solution--Competitive Advantage Enabler


The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge of customer information, such as usage patterns, preferences, spending habits and duration can provide competitive advantages to service providers. Learn about convergent mediation systems that can support multiple service types (voice, data, content) in this white paper.

service provider search sip  Mediation Solution--Competitive Advantage Enabler Service Provider is also known as : Service Provider List , Service Provider Model , Service Provider Offering , Service Provider Review , Service Provider Search , Access Service Providers , Affordable Service Providers , Billing Service Providers , Broadband Service Providers , Business Service Providers , Communications Service Providers , Community Service Providers , Compare Service Providers , Computer Service Providers , Data Service Providers , DSL Read More

Riverbed Case Study: AireSpring


AireSpring offers managed Internet protocol (IP) communications services to small and medium-sized businesses via its own core-to-premises network. Many of its business customers operate high-volume call centers or multi-location enterprises. This case study reviews how customer issues were quickly diagnosed and resolved in a high speed, high-volume voice network environment to meet the quality of service guarantee.

service provider search sip  meet the quality of service guarantee. Read More

Buying VoIP for Your Business: Best Practices


If you want to endear yourself to your boss, one thing you can do is to suggest cost savings with no loss to the level of service your company currently enjoys. The bigger trick, though—and the one that will make you look like a superstar—is when you can save money but actually provide your company with more than it previously had. Luckily, improvements in technology combined with cheaper costs allow you to do just that. Download this guide to find out how.

service provider search sip  to the level of service your company currently enjoys. The bigger trick, though—and the one that will make you look like a superstar—is when you can save money but actually provide your company with more than it previously had. Luckily, improvements in technology combined with cheaper costs allow you to do just that. Download this guide to find out how. Read More

Customer Relationship Management and the Next Generation Network


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service provider search sip  of their Direct Connect service allowing a Nextel customer to push a button in order to instantly connect to a colleague, who also must have a Nextel phone and subscribe to the service. But wouldn''t it be great if we could have that same push to talk functionality work from cell phones to office phones in order to reach a customer? Another capability that would make communication more amenable to the way we work and live would be the ability to transfer a call initiated on the office phone to a mobile d Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1


As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.

service provider search sip  user community and managed service providers. Internal customers must be handled with the best practices that world-class carriers and service providers over the years have applied to their external customers, including Service Level Agreements (SLAs) and the underlying measurement and reporting of performance and service troubleshooting. Traditional telephony knowledge and skills are as valuable now as they have ever been and are increasing in value as the number of people who possess this special knowle Read More

The Rising Financial Importance of Service


For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

service provider search sip  Rising Financial Importance of Service For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers. Read More

Enterprises May Be Overlooking Profits from After-sales Service


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service provider search sip  Overlooking Profits from After-sales Service Introduction Traditional sources of profit margins for manufacturers from product sales are diminishing as more and more products are commoditized, and margins are thus further and further reduced. On the other hand, profit margins from after-sales service are good (if managed well), and hold the promise of sustained (if not increased) revenue in the future. In industries like aircraft, automobile, computers, mobile phones, electronics, and so on, a major Read More

Service Differentiation: Your 3-Step Plan


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service provider search sip  Your 3-Step Plan Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how. Read More

Field Service Management Software for Enterprise Companies


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service provider search sip  Service Management Software for Enterprise Companies As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More

The State of Service Management


This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.

service provider search sip  State of Service Management This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance. Read More

Understanding Service-oriented Architecture and Its Impact on Small Manufacturers


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Service Parts Planning RFI/RFP Template


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Service-oriented Architecture-Savior or Nemesis?


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A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet


With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a clear one.

service provider search sip  Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a clear Read More