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Documents related to » service provider oss


Is Your ERP System Provider a Psychopath? » The TEC Blog
Blog Retail s BIG Blog Service Matters Siemens PLM Software Blog Sixteen Ventures SaaS blog Software as Services Software Safari Blog Sourcing Innovation blog Spend Matters Stefano Demiliani s blog on Microsoft Strategic HCM blog Strategic Service Management blog Supply Chain Matters blog Talent Management Blog The Altimeter The Applicator The Business Impact of IT The Enterprise Systems Spectator The ERP Graveyard Blog The Infor Blog Ventana Research Wise Analytics Featured Author Program    About the

SERVICE PROVIDER OSS: Antisocial, Avoidant, Borderline, corporate culture, Dependent, ERP, Histrionic, Narcissistic, Obsessive Compulsive, Paranoid, Schizoid, Schizotypal, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-02-2010

Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, and Commence Corporation.

SERVICE PROVIDER OSS: also provides its Customer Service module for help desk and support environments. Both CSRs and Sales representatives can share customer details since there is a single repository for data. The workflow once again fulfills its role to allow rule-based escalation and notification. In addition, Surado s release of its computer telephony integration (CTI) module, based on Intel s NetMerge CT ADE, scheduled for 1st Quarter of 2004, with support for all major telephone switches, will allow a true automated
10/16/2003

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

SERVICE PROVIDER OSS: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

Ventyx—Utilities’ One-Stop-Shop Provider?
Is Ventyx a true

SERVICE PROVIDER OSS: customer, asset, and field service management (FSM) solutions with the dominant player in enterprise workforce management. Indus and MDSI were two companies with a long background of delivering EAM and mobile workforce management (MWFM) software, respectively, to energy and utility, telecommunications, and other asset-intensive industries. In 2007, demonstrating a stronger focus on the energy and utilities market, Ventyx purchased Global Energy Decisions , a provider of integrated software, data, and
2/2/2012 1:55:00 PM

A Partner-friendly Platform Provider Discusses Market Trends
A background of Progress Software notes the vendor’s product line-up, and some of the benefits companies find by using Progress platforms and infrastructure products. The vendor’s recent growth is also detailed, as well as its relationships with partners.

SERVICE PROVIDER OSS: Sonic ESB® messaging-based enterprise service bus (ESB) to provide integration of new and existing business applications across organizational boundaries and to remote sites. The Progress® Actional® product line offers Web services and service-oriented architecture (SOA) management, including monitoring, analysis, security, and policy control. The DataDirect® Shadow® RTE (which stands for Real-time Enterprise) enables early mainframe and legacy applications to participate in contemporary SOA and Web
6/2/2008

Measuring the Business Value of IT Service
Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to differentiate their services. By measuring and reporting on the business value of an IT service, outsourcers' clients see the contribution being made to the success of their clients' business ventures. As a result, the outsourcers' relationships will transition from supplier to partner, they become better placed to exploit new business opportunities, and save money by focusing efforts on areas that are important to their clients.

SERVICE PROVIDER OSS: Business Value of IT Service Measuring the Business Value of IT Service Source: Proxima Technology Document Type: White Paper Description: Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes
10/3/2005 12:35:00 PM

The Hidden Traps of HRMS Software as a Service
Human resource management systems (HRMS) and payroll vendors are entering the software as a service (SaaS) market en masse. Though much as been written about the benefits of SaaS, only now are the short and long term ramifications of SaaS being discussed. As long as the purchaser is fully informed, then a decision can be made that best meets the needs of the enterprise.

SERVICE PROVIDER OSS: HRMS Software as a Service The Hidden Traps of HRMS Software as a Service Source: PDS Document Type: White Paper Description: Human resource management systems (HRMS) and payroll vendors are entering the software as a service (SaaS) market en masse. Though much as been written about the benefits of SaaS, only now are the short and long term ramifications of SaaS being discussed. As long as the purchaser is fully informed, then a decision can be made that best meets the needs of the enterprise. The Hidden
3/30/2006 5:26:00 PM

IFS Field Service Management Is Now a TEC Certified Solution » The TEC Blog
IFS Field Service Management Is Now a TEC Certified Solution » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here.

SERVICE PROVIDER OSS: field service management, fsm, IFS Certification program, IFS Field Service Management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
21-08-2013

Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

SERVICE PROVIDER OSS: Giving Service Companies a Fast Start Giving Service Companies a Fast Start If you re in IT services or strategic consulting, you re getting squeezed from all sides . Global competition is driving down margins and profits. Fixed-price contracts are pushing up project and delivery risks. And the economy s in deep recession. You know you have to cut costs and increase operational efficiencies. But will your software allow you to do what you need to? If you re using outdated, non-integrated software systems,
6/21/2009

Three Types of Field Service Scheduling Software
There are three distinctly different approaches to solving the puzzle of getting the right people to the right place at the right time. This white paper describes the three strategies for better field service scheduling plans--manual processes, traditional scheduling automation, and real-time scheduling automation--and explains why each approach matches different needs. Which strategy is right for you?

SERVICE PROVIDER OSS: Three Types of Field Service Scheduling Software Three Types of Field Service Scheduling Software Source: IFS Document Type: White Paper Description: There are three distinctly different approaches to solving the puzzle of getting the right people to the right place at the right time. This white paper describes the three strategies for better field service scheduling plans--manual processes, traditional scheduling automation, and real-time scheduling automation--and explains why each approach matches
2/3/2012 4:29:00 PM

Better Performance Management for Service Companies » The TEC Blog
Better Performance Management for Service Companies » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn

SERVICE PROVIDER OSS: bi, BPM, Business Intelligence, business performance, business performance management, KPI, KPIs, metric, metrics, service performance management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
24-05-2012


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