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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » service provider model


e-Business Service Provider Evaluation & Selection
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used

service provider model  Business Service Provider Evaluation & Selection e-Business E. Robins - August 10, 2000 Introduction Good morning everyone, my name is Dr. Eddie Robins and I am TechnologyEvaluation.com''s Chief Scientist. I head up the E-Commerce Service Provider research area. This morning we''re going to discuss a proven, best of breed methodology for evaluating and selecting a Digital Business Service Provider (DBSP). During the presentation, we will use TechnologyEvaluation.Com''s patented online selection engine, Read More
How to Cope When Your Service Provider is Acquired
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor''s future during this mega merger era. Knowing

service provider model  to Cope When Your Service Provider is Acquired Challenges Proving that the applications market would remain competitive and innovative was key to Oracle winning the antitrust lawsuit launched against it by the US government. The government spent a year before launching its suit to determine if Oracle''s hostile takeover of PeopleSoft would result in a duopoly, thereby violating US antitrust laws. After months of expert testimony, US District Court Judge Vaughn Walker ruled that competition was pervasive Read More
Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 1
TEC’s recent article on IFS’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed

service provider model  Success of Cloud Field Service Provider ServiceMax-Part 1 TEC ’s recent article on IFS ’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed, one of those players is ServiceMax , which is garnering quite a bit of attention in the field service market, and more than doubles its revenues, receivables, pipeline production, and bookings each year. It also provides one of the most vibrant applications on the salesforce.com ’s Read More
Choosing an Open Source Vendor and Service Provider
As more companies begin to use open source, demand for direct support and services beyond the on-line community will grow. If you''re looking for open source

service provider model  Open Source Vendor and Service Provider Introduction Notwithstanding the community-oriented spirit of open source, many user organizations prefer to use products that have commercial entities associated with them. Why would a company choose to work with commercial providers rather than relying on the product community? Here are a few reasons: Unfamiliarity with the open source ecosystem. If an organization is new to open source, it may prefer to stick with its established practices and partner with a Read More
Making Sure Your Service Provider Doesn''t Fall Down on the Job
A recent Forrester report on Commerce Sites developed by service providers shows costs are rising while service is remaining flat, and sometimes results can be

service provider model  Sure Your Service Provider Doesn''t Fall Down on the Job Making Sure Your Service Provider Doesn''t Fall Down on the Job E. Robins - July 21, 2000 Event Summary Forrester Research recently conducted a study on 40 top service providers, and discovered, as TEC stated over 3 months ago, that the site builders are rarely capable of providing all the services required for building a site from the ground up. Researchers said the relative inexperience of most companies involved in the site-building business Read More
A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet
With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort

service provider model  Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a clear Read More
Self Service Business Intelligence
Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical

service provider model  Service Business Intelligence Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and Read More
Manufacturers and the SaaS Delivery Model
Find out about the advantages of SaaS inreport, Manufacturers and the SaaS Delivery Model.

service provider model  assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More
AT&T PocketNet Service Goes Wireless With Novell GroupWise
Novell’s GroupWise product is the second collaborative messaging system that has teamed with AT&T for the wireless PocketNet service. Lotus Notes currently has

service provider model  T PocketNet Service Goes Wireless With Novell GroupWise Event Summary SALT LAKE CITY (BrainShare 2000), March 27 /PRNewswire/ -- Novell, Inc. (Nasdaq: NOVL - news), a leading supplier of Net services software, announced the public beta availability of wireless access to Novell GroupWise via AT&T PocketNet service for business customers. GroupWise, Novell''s premier knowledge platform and a key component in the new DENIM(SM) Net Portal Services strategy, will now deliver a wide array of Net services Read More
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

service provider model  Steps to Make Field Service Profitable Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor. Read More
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

service provider model  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More
ViryaNet G4 Field Service Management Certification Report
ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium

service provider model  G4 Field Service Management Certification Report ViryaNet G4 is now TEC certified in the field service management (FSM) solution space. The sophisticated best-of-breed FSM solution has been designed for medium and large service organizations. Optimizing day-to-day activities and operations for service organizations for improved business performance is at the core of ViryaNet’s market approach. Download the ViryaNet G4 certification report now for product analysis, comparison with the average Read More
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

service provider model  Ways Service Culture Can Drive Revenue Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

service provider model  through Service Excellence Differentiation through Service Excellence If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, including the Frankfurt Stock Exchange and NYSE under the symbol SAP. Source : SAP Read More
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

service provider model  Service Management-A Road Map for Success Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support. Read More

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