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ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » service provider model


e-Business Service Provider Evaluation & Selection
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used

service provider model  Business Service Provider Evaluation & Selection e-Business E. Robins - August 10, 2000 Introduction Good morning everyone, my name is Dr. Eddie Robins and I am TechnologyEvaluation.com''s Chief Scientist. I head up the E-Commerce Service Provider research area. This morning we''re going to discuss a proven, best of breed methodology for evaluating and selecting a Digital Business Service Provider (DBSP). During the presentation, we will use TechnologyEvaluation.Com''s patented online selection engine, Read More
Choosing an Open Source Vendor and Service Provider
As more companies begin to use open source, demand for direct support and services beyond the on-line community will grow. If you''re looking for open source

service provider model  Open Source Vendor and Service Provider Introduction Notwithstanding the community-oriented spirit of open source, many user organizations prefer to use products that have commercial entities associated with them. Why would a company choose to work with commercial providers rather than relying on the product community? Here are a few reasons: Unfamiliarity with the open source ecosystem. If an organization is new to open source, it may prefer to stick with its established practices and partner with a Read More
Logistics.com Becomes Transportation Service Provider For Commerce One
Logistics.com’s transportation capabilities give Commerce One ammunition against i2 Technologies.

service provider model  com Becomes Transportation Service Provider For Commerce One Logistics.com Becomes Transportation Service Provider For Commerce One S. McVey - October 27, 2000 Event Summary At Commerce One''s eLink user conference, Logistics.com announced an alliance that will put its Digital Transportation Marketplace (DTM) in front of Commerce One.net users. The move will make DTM available directly to buyers and suppliers of transportation services through Commerce One.net, the syndicated suite of business Read More
Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 1
TEC’s recent article on IFS’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed

service provider model  Success of Cloud Field Service Provider ServiceMax-Part 1 TEC ’s recent article on IFS ’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed, one of those players is ServiceMax , which is garnering quite a bit of attention in the field service market, and more than doubles its revenues, receivables, pipeline production, and bookings each year. It also provides one of the most vibrant applications on the salesforce.com ’s Read More
Case Study: Service Provider Xcelerate Speeds CommerceScout Along New Trail
B2B cross-marketplace creator and dot-com start-up CommerceScout not only received implementation assistance from e-business service provider Xcelerate, but

service provider model  Study: Service Provider Xcelerate Speeds CommerceScout Along New Trail Case Study: Service Provider Xcelerate Speeds CommerceScout Along New Trail J. Diezemann - June 7, 2000 Case Study Summary: Sometimes when you start out on a journey, a guide can direct you to a destination quite different from the one to which you originally had set course. Such is the case for CommerceScout, a dot-com located in Seal Beach, California. Their destiny was forever altered when they enlisted the services of Florida-ba Read More
Service-now.com
PDG Group Model974

service provider model  now.com PDG Group Model974 Read More
Selecting a Dynamic Scheduling Engine for Field Service Management
Companies considering implementing enterprise technology to optimize field service scheduling and management have a wide range of software options available

service provider model  Scheduling Engine for Field Service Management Companies considering implementing enterprise technology to optimize field service scheduling and management have a wide range of software options available. This white paper looks at three distinctly different approaches to solving the puzzle of getting the right people to the right place at the right time, as well as the variables that should be considered to make the best choice for your company. Read on to determine which approach is right for your Read More
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

service provider model  Performance Insight Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs). Read More
Understanding Reverse Logistics in Field Service Management
This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the

service provider model  Reverse Logistics in Field Service Management This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper. Read More
Field Service Management Software for Enterprise Companies
As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and

service provider model  Service Management Software for Enterprise Companies As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More
Evaluating Cloud-Based ERP for Professional Service Organizations
In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

service provider model  Cloud-Based ERP for Professional Service Organizations Cloud computing adoption rates are sky-rocketing. And professional services organizations (PSOs) are leading the way. In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs the unique requirements of professional service automation the cloud considerations that PSOs must take into account You''ll also get the direct experience of one PSO’s evaluation and Read More
SAP field service
SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and

service provider model  field service SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Read More
Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology

service provider model  Service Programs Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service. Read More
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

service provider model  Ways Service Culture Can Drive Revenue Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

service provider model  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More

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