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Software Functionality Revealed in Detail
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 service paradigm

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » service paradigm

The Third Paradigm


Supply chain systems to date have represented the back-end of that process of servicing markets and have taken us a long way in replacing assets with information. But the fact is, building products still takes a long time. Contrastingly, markets require short response times--days. For the last few years, we have begun the process of trying to understand the unplanned event. The first and second paradigm systems deal in knowns--this is what I think I need and therefore this is what I will buy. The Third Paradigm focuses on the uncertainty elements to understand risk. This is the key. Isolate, understand and organize the chaos—creating an operational and financial model.

service paradigm  to design products and service delivery models that isolate what will be customizable, and the rest is off the shelf. But even within the narrowing of choices, the risks are wide and large. Risk Management Supply Chain Application For the last few years, we have been beginning the process of trying to understand the unplanned event, the introduction of the so-called event management software. This begins to allow us to see out of plan activities. But this technology provides a system of alerting, based Read More

Enterprise Software Service and Maintenance Alternatives


Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more IT savvy business generation is prompting change, but what alternatives are out there for software service and maintenance?

service paradigm  contends that, because its service and maintenance costs are half of that of Oracle''s current pricing policy, existing customers should be able to save enough money over the next few years to cover new software purchases when the time comes. By this time SAP''s and Oracle''s next-generation service-oriented products will be real, rather than vaporware . In the meantime, the company also grants enhancements for all required regulatory compliances, and contends that these products have even more Read More

Oracle Co. - Internet Paradigm Boosts Applications Growth


Oracle is one of the first software companies to implement the Internet computing model for developing and deploying enterprise software across its entire product line. CRM and strategic procurement will be significant contributors to Oracle Applications sales revenue (up to 35% within next 3 years), where Oracle Business OnLine has a potential of reaching 15%-25% of total Oracle applications sales revenue within the next 5 years...

service paradigm  sales force, large predictable service business (See enclosed charts). Trendsetter in pioneering the notion within ERP of tapping into complex corporate information through Web browser; recently launched Oracle Business OnLine applications leasing initiative. Very competitive in ERP functionality and in price/performance ratio; its very broad product portfolio has been attained both through strategic acquisitions and internal product development. Fig. 2 Vendor Challenges The Company has a history of Read More

Six Sigma for IT Service Level Management


Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.

service paradigm  Management and Best Practices Service Level Management (SLM) is the process of managing services according to the goals and objectives of the organization. When applied to IT, SLM becomes the process of defining and managing IT-based services according to business goals. It moves away from the traditional IT management paradigm that is extremely technical in focus and works to map the technological infrastructure to business needs. IT service management is a big topic where much time can be spent looking Read More

RedPrairie - New Name For A Brave New Value Proposition Paradigm


Users with outdated warehouse management systems (WMS) who want the latest technology available and the next generation of transportation and logistics software should place RedPrairie on a shortlist of SCE vendors. Blossoming RedPrairie has offered its prospects a risk/gain-sharing arrangements. In other words, why, rather than pushing software licenses, the vendor opts for guaranteeing its results?

service paradigm  increasing license revenue and service margins, and a ???$5.0 million in cash generated from operations in the quarter, up $2.5 million from a year ago but, at the same time, it committed an additional 13% to research and development, compared to Q3 2001. This Part One of a four-part article on RedPrairie. Parts Two and Three will cover the Market Impact. Part Four will discuss Challenges and make User Recommendations. Other Recent Events Other Q3 2002 highlights would include: On September 13, Read More

Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

service paradigm  Study: VAI Improves Customer Service with Business Portal Case Study: VAI Improves Customer Service with Business Portal If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VAI is an award winning software developer and an IBM Premier Business Partner. Founded in 1978, VAI is headquartered in Long Island, New York, with branch offices in Florida, California and Illinois. In conjunction with IBM, the company designs customer driven Read More

SAP field service


SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Workforce scheduling and optimization allows users to allocate resources and optimize planning based on factors such as skills, location, customer preferences, and service commitments (as defined by contracts and SLAs). Using optimized schedules and automated processes, dispatchers can decide the most suitable resources for each task. SAP delivers its field service solution particularly to the high-tech, utilities, and industrial manufacturing industries. The solution can be delivered both on premises and in the cloud.

service paradigm  field service SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Read More

Top 10 Reasons to Take Your Field Service to the Cloud


Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out.

service paradigm  to Take Your Field Service to the Cloud Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out. Read More

Service Differentiation: Your 3-Step Plan


Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how.

service paradigm  Your 3-Step Plan Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how. Read More

Generating Revenue from Service


A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms.

service paradigm  Revenue from Service Introduction Service, generating revenue is a concept not normally considered. The normal assumption is that service, at best, can become more efficient and thereby save money and reduce costs. Applying the real concept of Customer Relationship Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of the business, in other words the customer doesn''t identify one person, or Read More

Field Service Management Software for Enterprise Companies


As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge.

service paradigm  Service Management Software for Enterprise Companies As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More

Field Service Management (FSM)


Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system.

service paradigm  Service Management (FSM) Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the Read More

Enterprises May Be Overlooking Profits from After-sales Service


If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.

service paradigm  Overlooking Profits from After-sales Service Introduction Traditional sources of profit margins for manufacturers from product sales are diminishing as more and more products are commoditized, and margins are thus further and further reduced. On the other hand, profit margins from after-sales service are good (if managed well), and hold the promise of sustained (if not increased) revenue in the future. In industries like aircraft, automobile, computers, mobile phones, electronics, and so on, a major Read More

Epicor for Service Enterprises


Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and project accounting of over twenty years. Version 8.0 offers groundbreaking use of XML Web service and Microsoft .NET technology. The current release, Epicor for Service Enterprises 8.1, adds enhanced project portfolio management (PPM), contingent workforce management, and advanced collaboration and customization capabilities, all enabling greater planning, performance, and execution.  

service paradigm  for Service Enterprises Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and Read More