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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » service paradigm


The Third Paradigm
Supply chain systems to date have represented the back-end of that process of servicing markets and have taken us a long way in replacing assets with

service paradigm  to design products and service delivery models that isolate what will be customizable, and the rest is off the shelf. But even within the narrowing of choices, the risks are wide and large. Risk Management Supply Chain Application For the last few years, we have been beginning the process of trying to understand the unplanned event, the introduction of the so-called event management software. This begins to allow us to see out of plan activities. But this technology provides a system of alerting, based on Read More...
Enterprise Software Service and Maintenance Alternatives
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more IT savvy business generation is

service paradigm  contends that, because its service and maintenance costs are half of that of Oracle''s current pricing policy, existing customers should be able to save enough money over the next few years to cover new software purchases when the time comes. By this time SAP''s and Oracle''s next-generation service-oriented products will be real, rather than vaporware . In the meantime, the company also grants enhancements for all required regulatory compliances, and contends that these products have even more functionality Read More...
Navigating Between Service Management Scylla & Charybdis - Part 1
It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing

service paradigm  not even decades). Another service paradigm is an offering in which a manufacturer may not even sell the product it services at all. A good example is a copier company (e.g., Xerox ) or an office supply company, which will lease out its copiers, fax machines, etc. Included in the monthly lease payment is the cost of maintaining the equipment. So, the customer is not paying for the product at all, but rather for the use of it. And, of course, there are the normal SLAs and guaranteed uptimes (for a prem Read More...
Oracle Co. - Internet Paradigm Boosts Applications Growth
Oracle is one of the first software companies to implement the Internet computing model for developing and deploying enterprise software across its entire

service paradigm  sales force, large predictable service business (See enclosed charts). Trendsetter in pioneering the notion within ERP of tapping into complex corporate information through Web browser; recently launched Oracle Business OnLine applications leasing initiative. Very competitive in ERP functionality and in price/performance ratio; its very broad product portfolio has been attained both through strategic acquisitions and internal product development. Fig. 2 Vendor Challenges The Company has a history of manag Read More...
RedPrairie - New Name For A Brave New Value Proposition Paradigm
Users with outdated warehouse management systems (WMS) who want the latest technology available and the next generation of transportation and logistics software

service paradigm  increasing license revenue and service margins, and a ???$5.0 million in cash generated from operations in the quarter, up $2.5 million from a year ago but, at the same time, it committed an additional 13% to research and development, compared to Q3 2001. This Part One of a four-part article on RedPrairie. Parts Two and Three will cover the Market Impact. Part Four will discuss Challenges and make User Recommendations. Other Recent Events Other Q3 2002 highlights would include: On September 13, RedPrairie Read More...
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

service paradigm  Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships Read More...
The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider

service paradigm  of IT as a Service Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize Read More...
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

service paradigm  Study: VAI Improves Customer Service with Business Portal Case Study: VAI Improves Customer Service with Business Portal If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VAI is an award winning software developer and an IBM Premier Business Partner. Founded in 1978, VAI is headquartered in Long Island, New York, with branch offices in Florida, California and Illinois. In conjunction with IBM, the company designs customer driven Read More...
A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In

service paradigm  Guide to ERP for Service Organizations Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business. Read More...
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

service paradigm  Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what''s the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You''ll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, Read More...
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

service paradigm  Revenue from Service Introduction Service, generating revenue is a concept not normally considered. The normal assumption is that service, at best, can become more efficient and thereby save money and reduce costs. Applying the real concept of Customer Relationship Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of the business, in other words the customer doesn''t identify one person, or Read More...
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

service paradigm  tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the big picture of customer relationship management (CRM). Read More...
Service Parts Planning RFI/RFP Template
Planning,Service Delivery and Execution,Workforce Optimization,Logistics Transportation and Reverse Logistics,Analytics and Reporting,Utilities

service paradigm  Planning RFI/RFP Template The Service Parts Planning RFI/RFP Template lists and describes 436 features and functions found in Service Parts Planning software solutions. This Supply Chain Management (SCM) Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Service Parts Planning software selection projects. Features and functions included in this Supply Chain Management (SCM) Template: Planning Service Delivery and Execution Workforce Read More...
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

service paradigm  Service Companies a Fast Start If you''re in IT services or strategic consulting, you''re getting squeezed from all sides . Global competition is driving down margins and profits. Fixed-price contracts are pushing up project and delivery risks. And the economy''s in deep recession. You know you have to cut costs and increase operational efficiencies. But will your software allow you to do what you need to? If you''re using outdated, non-integrated software systems, the answer could be no. But, there Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

service paradigm  Service Management-A Road Map for Success Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support. Read More...

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