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Abstract:
Odom’s Tennessee Pride Sausage, Inc. wanted to improve operations and customer service. Their ERP and SCM technology solution
resulted in a fifteen-month project with a three-year payback period. (...)
Excerpt related to
service objectives:
Odom’s Tennessee Pride Sausage, Inc. wanted to improve operations and customer service. Their ERP and SCM technology solution
resulted in a fifte...
Published:
2001-09-21
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Abstract:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and
Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings.
Tangible features may take the form of personnel, collateral (...)
Excerpt related to
service objectives:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant
and Time-Bound. Productizati...
Published:
2010-03-11
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Abstract:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service
strategies and decision-support tools to address th (...)
Excerpt related to
service objectives:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision h...
Published:
2004-06-22
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Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
service objectives:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Published:
2005-08-02
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Abstract:
Traditional business intelligence (BI) systems generally require dedicated staff to generate meaningful analysis, but the
analysis is still difficult to share. As a result, many managers and end users rely on simple spreadsheets, which require
significant manual effort and provide limited insight. This w (...)
Excerpt related to
service objectives:
Leveraging On-demand, Software-as-a-service Analytics to Achieve Your Corporate Objectives.
Source: SAP. Document Type: White Paper ...
Published:
2010-07-08
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Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
service objectives:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
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Abstract:
Employee and Manager Self-Service: a Virtual Chameleon in the Workplace.Papers and Other Software Complex System to Use In
Your Complex System for Employee and Manager Self-Service. In order for employee self-service (ESS) and manager self-service
(MSS) technology to be effective, it must serve multiple p (...)
Excerpt related to
service objectives:
Employee and Manager Self-Service: a Virtual Chameleon in the Workplace.Papers and Other Software Complex System to Use In
Your Complex System for ...
Published:
2010-03-11
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Abstract:
There are critical objectives that Supply Chain Management Software must satisfy to meet the challenges faced by wholesale
distributors. (...)
Excerpt related to
service objectives:
There are critical objectives that Supply Chain Management Software must satisfy to meet the challenges faced by wholesale
distributors.
Published:
2001-09-12
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Abstract:
Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits
that supply chain management software applications can provide have been removed. (...)
Excerpt related to
service objectives:
Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits
that supply chain manag...
Published:
2001-09-14
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Excerpt related to
service objectives:
... more jobs may appear as the day progresses. The aim is to work out how best to achieve the individual
day’s service objectives. ...
Published:
2010-05-06
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Excerpt related to
service objectives:
... its cost and the lead time to replenish it), the system ensures that supply is used optimally to meet
spare parts service objectives, thus increasing service ...
Published:
2008-03-05
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Abstract:
Most businesses today depend on their own IT departments to satisfy corporate governance objectives and meet increasing customer
demand. Unfortunately, many have failed to clearly demonstrate to themselves—and to their customers—that they are truly managing
their business. Only when the IT department (...)
Excerpt related to
service objectives:
Give Your Business What It Wants: Implementing Continual Service Improvement with ... their
own IT departments to satisfy corporate governance objectives and meet ...
Published:
2010-03-11
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Abstract:
An Alarming Look At The Mismatch Between Talent Strategies, Processes, and Corporate Objectives. Download IT Guide on Talent
Strategies, Processes and Corporate Objectives. A survey of professional services firms shows a serious disconnect between
the desired operational state of the firms and their curre (...)
Excerpt related to
service objectives:
An Alarming Look At The Mismatch Between Talent Strategies, Processes, and Corporate Objectives. Download IT Guide on Talent
Strategies, Processes ...
Published:
2010-03-11
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Abstract:
This white paper examines how a new generation of software-as-a-service (SaaS)-based business intelligence (BI) solutions
is responding to the escalating challenges facing companies of all sizes today. It also examines various SaaS-based BI solutions
that can help organizations satisfy the rapidly changi (...)
Excerpt related to
service objectives:
... Business Intelligence Solutions: A New Way to Achieve Your Corporate Objectives in Today
... examines how a new generation of software-as-a-service (SaaS)-based ...
Published:
2010-07-26
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Abstract:
Dive into the successful sales and operation planning (S&OP) in five steps. Boost your supply chain management enterprise.
Read this white paper. A sales and operations planning (S&OP) meeting is a critical decision-making activity that sets the
overall direction for the company. Executives discuss tr (...)
Excerpt related to
service objectives:
Dive into the successful sales and operation planning (S&OP) in five steps. Boost your supply chain management enterprise.
Read this white pape...
Published:
2010-06-07
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Abstract:
Identify and leverage your existing service life cycles with IBM service management solutions. Free white paper! Service management
has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support
their customers, suppliers, and business partners (...)
Excerpt related to
service objectives:
... to make hidden service life cycles visible, and find out how, once they are visible,
they can help you improve services and align IT with business objectives. ...
Published:
2010-04-23
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Abstract:
An effective sales and operations planning game plan results in fewer stock-outs, shorter delivery lead-times, higher on-time
shipping percentages, a manageable amount of expediting, and improved customer service. Several guidelines are suggested to
improve a firm's sales and operations planning process (...)
Excerpt related to
service objectives:
An effective sales and operations planning game plan results in fewer stock-outs, shorter delivery lead-times, higher on-time
shipping percentages...
Published:
2003-12-11
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Excerpt related to
service objectives:
... astute service manager should know what is best for his/her customers and how to achieve
the balance via the service policy’s business rules and objectives. ...
Published:
2010-04-21
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
service objectives:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Com...
Published:
2010-03-11
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
service objectives:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15