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Abstract:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and
Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings.
Tangible features may take the form of personnel, collateral (...)
Excerpt related to
service objectives and professional services:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant
and Time-Bound. Productizati...
Published:
2010-03-11
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
service objectives and professional services:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Com...
Published:
2010-03-11
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Abstract:
An Alarming Look At The Mismatch Between Talent Strategies, Processes, and Corporate Objectives. Download IT Guide on Talent
Strategies, Processes and Corporate Objectives. A survey of professional services firms shows a serious disconnect between
the desired operational state of the firms and their curre (...)
Excerpt related to
service objectives and professional services:
An Alarming Look At The Mismatch Between Talent Strategies, Processes, and Corporate Objectives. Download IT Guide on Talent
Strategies, Processes ...
Published:
2010-03-11
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Abstract:
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more
finely tuned. Namely, the vendor has lately accelerated development, in part through a number of appetizing acquisitions,
of its traditional vertical functionality to ensure contin (...)
Excerpt related to
service objectives and professional services:
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more
finely tuned. Namely,...
Published:
2003-11-07
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Abstract:
Most businesses today depend on their own IT departments to satisfy corporate governance objectives and meet increasing customer
demand. Unfortunately, many have failed to clearly demonstrate to themselves—and to their customers—that they are truly managing
their business. Only when the IT department (...)
Excerpt related to
service objectives and professional services:
Give Your Business What It Wants: Implementing Continual Service Improvement with ... their
own IT departments to satisfy corporate governance objectives and meet ...
Published:
2010-03-11
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Abstract:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project portfolio management (PPM) vendors have adopted the IT governance mantra to differentiate their solutions from
those offered by the enterprise resource planni (...)
Excerpt related to
service objectives and professional services:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project...
Published:
2005-12-13
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Abstract:
To meet the needs of a demand driven market, Apptricity is leveraging service oriented architecture to deploy and integrate
modules. (...)
Excerpt related to
service objectives and professional services:
To meet the needs of a demand driven market, Apptricity is leveraging service oriented architecture to deploy and integrate
modules.
Published:
2005-10-14
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Abstract:
The year 2001, which was an exceptional year of financial performance for PeopleSoft, including record total revenue, record
profit, and more than $500 million of generated cash, might have become its liability as well, as it might be quite difficult
to repeat. (...)
Excerpt related to
service objectives and professional services:
The year 2001, which was an exceptional year of financial performance for PeopleSoft, including record total revenue, record
profit, and more than...
Published:
2002-06-19
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Abstract:
Reporting Value of IT Services with Balanced Scorecards. Browse & Download Free IT Researches on Reporting Value of IT
Services with Balanced Scorecards A balanced scorecard is a measurement system for management that provides real insight into
the status of a business or some part of it. Developed by (...)
Excerpt related to
service objectives and professional services:
Reporting Value of IT Services with Balanced Scorecards. Browse & Download Free IT Researches on Reporting Value of IT
Services with Balanced S...
Published:
2010-03-11
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Abstract:
Agilisys is also leveraging its former parent's pedigree on professional services and outsourcing, the 'Concept to Customer'
and 'Early Upgrade Program' being good examples of the company’s focus on customer engaging product implementations and customizations. (...)
Excerpt related to
service objectives and professional services:
Agilisys is also leveraging its former parent's pedigree on professional services and outsourcing, the 'Concept to
Customer' and 'Early Upgrade Pr...
Published:
2002-10-15
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
service objectives and professional services:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
Enterprise incentive management is an emerging field, and a number of players have entered the market. Callidus recently
expanded its service offerings by introducing two new strategic service programs both to woo customers and to survive in this
emerging field. (...)
Excerpt related to
service objectives and professional services:
Enterprise incentive management is an emerging field, and a number of players have entered the market. Callidus recently expanded
its service offe...
Published:
2006-12-13
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Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
service objectives and professional services:
... Epicor for Service Enterprises PPM for ... Project Management , PPM
for Professional Services Automation Software ... that capture project
objectives, costs, timelines ...
Published:
-
Abstract:
The Project Portfolio Management (PPM) RFP Template for Professional Services Automation (PSA) covers industry-standard functional
criteria of PPM for Professional Services Automation that can help you easily gather and prioritize your business needs in
a simple and categorized excel document. More than a (...)
Excerpt related to
service objectives and professional services:
... companies sign up for the service but do ... project definition to
include objectives, scope, assumptions ... PPM RFP Template for Professional
Services Automation (PSA ...
Published:
-
Abstract:
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide
strategies to implement an IT governance framework successfully. Pacific Edge offers a three-stage approach to implementing
IT governance, based on an organization's maturity. (...)
Excerpt related to
service objectives and professional services:
Although most vendors provide organizations with the project portfolio management tools to meet their objectives, few provide
strategies to implem...
Published:
2006-06-20
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Abstract:
Projects do fail. They fail from many different reasons. But the person at the top of the organization can stop or fix
most of these problems before they derail the project. That person is the only one with the power to do so. (...)
Excerpt related to
service objectives and professional services:
... of fact, most projects have their objectives or measurement of ...
Typically, the vendor or service provider is the ... resource, be it vendor or services
provider, is ...
Published:
2002-09-20
-
Abstract:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project portfolio management (PPM) vendors have adopted the IT governance mantra to differentiate their solutions from
those offered by the enterprise resource planni (...)
Excerpt related to
service objectives and professional services:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project...
Published:
2005-12-13
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Abstract:
Eqos is especially proud of its complementary services portfolio, which stems from a decade's worth of direct experience
in providing some of the world's leading retailers with sourcing and supplier management solutions. (...)
Excerpt related to
service objectives and professional services:
Eqos is especially proud of its complementary services portfolio, which stems from a decade's worth of direct experience
in providing some of the ...
Published:
2007-10-22
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Abstract:
For Technology vendors, credibility is the ability to sell. Credibility is vital, is hard to build, and easy to lose. Building
credibility doesn't have to be costly. This article touches on the concepts you can employ to build your credibility. These
concepts are the basis for a seminar presented by Th (...)
Excerpt related to
service objectives and professional services:
For Technology vendors, credibility is the ability to sell. Credibility is vital, is hard to build, and easy to lose. Building
credibility doesn'...
Published:
2004-04-10
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Abstract:
MAPICS has recently departed from its traditional practice of 'pushing' the sale of the plethora of its components onto customers.
Going forward, it will rather try to solve challenges for its customers and/or prospects in their quest of becoming world-class
manufacturers. (...)
Excerpt related to
service objectives and professional services:
MAPICS has recently departed from its traditional practice of 'pushing' the sale of the plethora of its components
onto customers. Going forward, ...
Published:
2002-12-30