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Abstract:
The term “triage” refers to the process by which service managers rank the status of IT structures in priority, and sort
them based on their need for immediate action. In today’s environment, this process is very cumbersome and time-consuming.
Thus, in order to effectively manage IT infrastructures (...)
Excerpt related to
service monitoring:
... IT infrastructures, service manager need tools that allow them to make assessments in
real time. Download <strong>Enabling Real-time Monitoring and Proactive ...
Published:
2010-03-11
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Abstract:
With hundreds of monitoring solutions available, which ones are right for you? Many organizations spend months assessing
different products, but find it difficult to distinguish between them, thanks to industry jargon—“proactive monitoring,” “root-cause
analysis,” “service-oriented user views (...)
Excerpt related to
service monitoring:
... but find it difficult to distinguish between them, thanks to industry jargon—“proactive monitoring,”
“root-cause analysis,” “service-oriented user ...
Published:
2010-03-11
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Abstract:
Monitoring the end-to-end performance of applications and services at all infrastructure tiers is the "holy grail" of IT
organizations. But most companies use silo-based monitoring tools incapable of monitoring events and activities occurring
elsewhere in the infrastructure. A "collaborative" approach fo (...)
Excerpt related to
service monitoring:
Making the Transition from Silo to Service Management. Source: eG Innovations, Inc. Document Type: White
Paper Description: Monitoring the end-to-end ...
Published:
2010-03-11
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Abstract:
Ensuring E-mail Security: The Benefits of Using a Perimeter-based Managed Service. Get Free Information Related To The Benefits
of Using a Perimeter-based Managed Service. There are hundreds of anti-spam and anti-virus products designed to defend against
unwanted e-mail. These solutions can take the form (...)
Excerpt related to
service monitoring:
Ensuring E-mail Security: The Benefits of Using a Perimeter-based Managed Service. Get Free Information Related To The Benefits
of Using a Perimete...
Published:
2010-03-11
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Abstract:
The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management
(ITSM), promoting a quality approach to achieving business efficiency in the use of information systems. The key paradigm
shift that ITIL s ITSM best-practices taxonomy seeks to ac (...)
Excerpt related to
service monitoring:
The Case for Service-oriented Monitoring as the First Step of an ITIL Initiative. Source:
eG Innovations, Inc. Document Type: White ...
Published:
2010-03-11
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Abstract:
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote
monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner
replenishment. Users benefit from improved device uptime, (...)
Excerpt related to
service monitoring:
... Secure remote monitoring platforms reduce device downtime by automating service
alerts and meter reading, and providing proactive toner replenishment. ...
Published:
2010-03-11
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Abstract:
Monitoring servers, environments, platforms, applications, and services have become key ingredients for building successful
IT departments. However, it can be a daunting task to find the right solution to accomplish these critical needs with a limited
budget and tight timelines. Learn about the differenc (...)
Excerpt related to
service monitoring:
The Truth about Agent-based versus Agentless Monitoring: A Short Guide to Choosing the Right Solution. Source:
Uptime Software. Document ...
Published:
2010-03-11
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Abstract:
How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually
relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online
customers won’t even bother to complain. But now, o (...)
Excerpt related to
service monitoring:
Service Management: Understanding the Real End-user Experience. ... Download <strong>Service
Management: Understanding the Real End-user Experience</strong>. ...
Published:
2010-03-11
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Abstract:
This publication provides an overview of challenges associated with management and monitoring of complex, enterprise IT environments.
IT has become a vital part of virtually any modern business and applications are at the very heart of it. When they fail,
revenues and reputation are lost. Find out more. (...)
Excerpt related to
service monitoring:
Effective Enterprise Management Using Service Assurance Approach. ... provides an overview
of challenges associated with management and monitoring of complex ...
Published:
2010-10-29
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Abstract:
Your Challenge: Get Decision Makers' Approval for Service and Maintenance Application. Specific, Measurable, Achievable, Relevant
and Time-Bound. If you’re not using a service and maintenance application, you may have reached the point where manual systems
no longer support the pace of business. Where t (...)
Excerpt related to
service monitoring:
Your Challenge: Get Decision Makers' Approval for Service and Maintenance Application. Specific, Measurable, Achievable,
Relevant and Time-Bound. I...
Published:
2010-03-11
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Abstract:
The Impact of IT Service on Business Process Management. Browse & Download Free IT Reports on The Impact of IT Service
on Business Process Management There are potential benefits of operating business process management (BPM) side-by-side with
business service management (BSM). BPM and BSM are emergin (...)
Excerpt related to
service monitoring:
The Impact of IT Service on Business Process Management. Browse & Download Free IT Reports on The Impact of IT Service
on Business Process Mana...
Published:
2010-03-11
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Abstract:
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies
on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive
employees, and lost business. Ensuring network availabil (...)
Excerpt related to
service monitoring:
We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management
of Remote Devices. Source: Quocirca ...
Published:
2010-03-11
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Abstract:
To function as a business partner, IT must deliver service at predictable levels—and also contribute to enterprise strategy,
by planning for services that enable growth. That’s why IT needs end-to-end infrastructure views that reveal issues as they
happen, and track trends that predict future needs. (...)
Excerpt related to
service monitoring:
End-to-End Monitoring Is Critical to Meeting End User Expectations Today and Tomorrow. ...
To function as a business partner, IT must deliver service at predictable ...
Published:
2010-03-11
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Excerpt related to
service monitoring:
... Monitoring the performance of any service business during the day of
service is very important so that managers can keep on top of the daily issues, react to ...
Published:
2010-05-06
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Abstract:
The many challenges and risks that retailers face when sourcing globally could be mitigated with the right software tools.
Yet the sad fact is that few information technology systems fully support the complexities and unique requirements of global
trade. (...)
Excerpt related to
service monitoring:
The many challenges and risks that retailers face when sourcing globally could be mitigated with the right software tools.
Yet the sad fact is tha...
Published:
2007-08-17
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Abstract:
An estimated 55 percent of users of business critical applications work in remote locations. With so many users working remotely,
networks become congested and user productivity suffers. Until now, wide area network (WAN) monitoring and shaping has required
special appliances, but there’s a new alterna (...)
Excerpt related to
service monitoring:
... Until now, wide area network (WAN) monitoring and shaping has required ...
Download <strong>Software as a Service: Next-generation Network Performance Management ...
Published:
2010-03-11
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Excerpt related to
service monitoring:
... and treasury management): Proactive service monitoring; Account servicing;
New product introduction; Compliance trade monitoring; Exception management, etc. ...
Published:
2009-06-19
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
service monitoring:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
IT infrastructure consisting of networks, servers, databases, and even parts of application systems forms a networked computing
system (NCS) whose performance must be actively managed to ensure continual business support. But the skills and tools necessary
to ensure that network and server systems provid (...)
Excerpt related to
service monitoring:
... For proactive reporting, capacity planning, and other analytical services, the client contracts an appropriate
service package. Other monitoring modules are ...
Published:
2001-01-24
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Abstract:
This report aims to establish the areas of product functionality required by service industries such as advertising agencies
and identify a strategy vendors might take to improve the fit of their solutions to this market. Enterprise resource planning
(ERP) systems that address the needs of service industr (...)
Excerpt related to
service monitoring:
... Evaluation Centers. Document Type: TEC Report Description: Enterprise resource planning (ERP) systems
that address the needs of service industries such as ...
Published:
2011-08-02