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Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

service methodology  service method | intangibility service methodology | intangibility service methods | intangibility service metrics | intangibility service models | intangibility service objectives | intangibility service organization | intangibility service outsourcing | intangibility service performance | intangibility service presentation | intangibility service process | intangibility service project | intangibility service quality assurance | intangibility service report | intangibility service requirement | Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » service methodology


Dashboard Development and Deployment-A Methodology for Success
A dashboard is a vital tool for monitoring the daily health of your organization. From a single interface, decision makers have access to key performance

service methodology  deploying and training. Our service offerings are designed to provide rapid implemen- tations and to maximize skills transfer. Noetix has implemented successful dashboard projects in less than six weeks. Summary The Noetix solution accelerates the design, build and deployment of dashboards by au- tomating many of the key tasks that would otherwise have to be executed manually. The bulk of this automation occurs within the ?rst few days of implementation and can dra- matically reduce the project time and Read More
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

service methodology  Contents Executive Summary Background Service Level Management and Best Practices Six Sigma Concepts Relevance of Six Sigma for SLM Six Sigma Research Research Methodology Research Findings SLM Market Dynamics and Six Sigma SLM Competitive Landscape SLM Vendors and Best Practices Adoption EMA Perspective Executive Summary IT organizations have traditionally been managed based on the technical capabilities of underlying infrastructure such as networks, systems, storage, and applications. The so-called Read More
A Zero-defect Design Methodology for Integrated Circuits and Board Designs
India-based design service firms enjoy a substantial share of the global design services business. However, they continue to rely on large client firms to

service methodology  Board Designs India-based design service firms enjoy a substantial share of the global design services business. However, they continue to rely on large client firms to achieve scale. This paper examines semiconductor design outsourcing in diverse client environments, from reputable firms in western countries to established firms in Asia, to startups—and then suggests a unique model for Indian firms to scale up the value chain. Read More
Smooth Migration to VoIP Service
Many companies want to migrate to voice over Internet protocol (VoIP), but will not take any risk because their phone system is too critical to business

service methodology  Migration to VoIP Service Many companies want to migrate to voice over Internet protocol (VoIP), but will not take any risk because their phone system is too critical to business. Openface presents a methodology for smoothly migrating to VoIP. Smooth Migration to VoIP is targeting companies that have a Legacy PBX in place (that is not IP-ready) and are interested in migrating to VoIP through a smooth transition process. Read More
Rapid Implementation Methodology
It's a sad but well-known fact that many software implementation projects run out of time and money. Certain crucial activities tend to have striking effects on

service methodology  united by our Collaborative Services Framework for process integration and user interaction. Source: CDC Software Resources Related to Rapid Implementation Methodology : Product Software Implementation Method (Wikipedia) Rapid Implementation Methodology Software Implementation is also known as : Rapid Implementation Methodology , Software Implementation Methodology , Enterprise Software Implementation , Software Implementation Project , Software Implementation Project Plan , Software System Read More
Service Delivery Innovation: Creating Client Value and Enhancing Profitability
The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can differentiate itself

service methodology  SAP Resources Related to Service Delivery Platform (SDP) : Service Delivery Platform (SDP) (Wikipedia) Service Delivery Innovation: Creating Client Value and Enhancing Profitability Service Delivery Innovation is also known as : Successful Service Delivery Innovation , Public Service Innovation , Integrated services , public service delivery , electronic service delivery innovations , routine service delivery , Alternative Service Delivery . ASD , Service Delivery Review , New Service Delivery , New Read More
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

service methodology  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

service methodology  Revenue from Service Introduction Service, generating revenue is a concept not normally considered. The normal assumption is that service, at best, can become more efficient and thereby save money and reduce costs. Applying the real concept of Customer Relationship Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of the business, in other words the customer doesn't identify one person, or Read More
Service-now.com
PDG Group Model974

service methodology  now.com PDG Group Model974 Read More
The Executive Buying Guide to Employee Self-service
Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and

service methodology  Buying Guide to Employee Self-service Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and payroll information. It often includes time-off management, and can serve as a central portal for communicating company documents and announcements. ESS disperses routine tasks back to the level of origination--employees and their managers. Read More
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

service methodology  Field Service Management Certification Report IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix Read More
Sky Field Service Management Certification Report
Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

service methodology  Field Service Management Certification Report Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Certification ensures that FieldOne has demonstrated Sky's support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about Sky against known Read More
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL

service methodology  Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas. Read More
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

service methodology  R2 Service Architecture As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings. Read More

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