-
Abstract:
Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits
that supply chain management software applications can provide have been removed. (...)
Excerpt related to
service management software:
Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits
that supply chain manag...
Published:
2001-09-14
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Abstract:
There are critical objectives that Supply Chain Management Software must satisfy to meet the challenges faced by wholesale
distributors. (...)
Excerpt related to
service management software:
There are critical objectives that Supply Chain Management Software must satisfy to meet the challenges faced by wholesale
distributors.
Published:
2001-09-12
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Abstract:
This paper examines the steel service center segment of the wholesale distribution industry as a case in point of the challenges
facing distributors and the relief offered through supply chain software. (...)
Excerpt related to
service management software:
This paper examines the steel service center segment of the wholesale distribution industry as a case in point of the challenges
facing distributo...
Published:
2001-09-08
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
service management software:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
service management software:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
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Abstract:
After 9/11, the analyst community optimistically predicted a sharp rise in the demand for global trade management (GTM) software.
While initially vendor shares rose, pre- and post-9/11 barriers have prevented the profitability and ubiquity of GTM software. (...)
Excerpt related to
service management software:
After 9/11, the analyst community optimistically predicted a sharp rise in the demand for global trade management (GTM) software.
While initially ...
Published:
2005-11-11
-
Excerpt related to
service management software:
... Part 2 then discussed the accompanying service lifecycle management
(SLM) software category and the potential benefits of using mobile computing technology. ...
Published:
2010-04-01
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Abstract:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen (...)
Excerpt related to
service management software:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites l...
Published:
2005-12-06
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Abstract:
Your web site can be your best marketing and sales tool in a global market. Stale content, however, isn't useful to visitors—so
you have to make sure your site is constantly updated. How can you reduce the time and financial expense of using multiple
systems and multiple forms of content to revise your (...)
Excerpt related to
service management software:
Software as a service: The Alternative for Web Content Management. ...
Download <strong>Software as a service: The Alternative for Web Content Management</strong>.
...
Published:
2010-03-11
-
Abstract:
Deltek recognizes that most organizations run their enterprises by using a sort of closed-loop, corrective action process.
However, most product-based businesses still need solutions to replace manual workarounds, and Deltek has embarked on a mission
to garner a one-stop-shopping portfolio. (...)
Excerpt related to
service management software:
Deltek recognizes that most organizations run their enterprises by using a sort of closed-loop, corrective action process.
However, most product-b...
Published:
2006-07-12
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Abstract:
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled
an interesting portfolio of applications designed to support Application Service Providers. (...)
Excerpt related to
service management software:
On June 14th, Nortel Networks unveiled their Comprehensive Service Management Solution for the ASP Market. They've assembled
an interesting portf...
Published:
2000-07-07
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
service management software:
... There are many software vendors that offer products that support SLM, or Service
Process Management (SPM) as some call it. What ...
Published:
2003-06-11
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Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides
automated workforce management and optimization solutions, (...)
Excerpt related to
service management software:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer ...
Published:
2011-01-05
-
Abstract:
An estimated 55 percent of users of business critical applications work in remote locations. With so many users working remotely,
networks become congested and user productivity suffers. Until now, wide area network (WAN) monitoring and shaping has required
special appliances, but there’s a new alterna (...)
Excerpt related to
service management software:
Software as a Service: Next-generation Network Performance Management.
Source: NetPriva. Document Type: White Paper Description: An ...
Published:
2010-03-11
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Abstract:
Deltek uses a wealth of standalone and bundled modules to target various markets, including professional services firms both
domestically and internationally, as well as the full range of federal contractors and project-focused enterprises. (...)
Excerpt related to
service management software:
Deltek uses a wealth of standalone and bundled modules to target various markets, including professional services firms both
domestically and inte...
Published:
2006-07-13
-
Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
service management software:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
service management software:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
-
Abstract:
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies
on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive
employees, and lost business. Ensuring network availabil (...)
Excerpt related to
service management software:
We Are All IT Users Now: Managed Service Providers, Software as a Service,
and the Management of Remote Devices. Source: Quocirca ...
Published:
2010-03-11
-
Abstract:
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its
competitors. Of major concern is whether off-premise applications can support complex, global organizations on a constant
basis and on strict service level agreements. (...)
Excerpt related to
service management software:
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its
competitors. Of major ...
Published:
2007-01-12
-
Abstract:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications,
and the need to evaluate application metrics and performance. To address this challenge, it is worth considering application
portfolio management solutions. (...)
Excerpt related to
service management software:
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications, and
the need to evaluate ...
Published:
2006-05-15