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Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

service management processes  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » service management processes


Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

service management processes  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Customer Read More...
The Impact of IT Service on Business Process Management
There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging

service management processes  Business Process Management Business Service Management Enhancing BPM with BSM FuegoBPM Centauri Business Service Manager Provisioning IT Service in the Agile Enterprise Summary About this Document This white paper describes the benefits of operating business process management (BPM) side-byside with business service management (BSM) . It details the rationale behind the partnership between Fuego and Proxima Technology, leading vendors in BPM and BSM, respectively. BPM and BSM are emerging technologies Read More...
IT Service Management Metrics that Matter
Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers

service management processes  Service Management Metrics that Matter Do you think great IT performance is achieved through luck or chance? You can bet real money it’s not. But regardless of how you measure up to high performers, there are a few steps you can take to improve your processes—starting with controlling change. Find out how this simple and significant way to improve performance and processes can help you achieve your operational effectiveness and efficiency objectives. Read More...
Warehouse Management Systems: Pie in the Sky or Floating Bakery?Part Two: The Pareto Principle, Processes, and People: Assessing Your Warehouse Management System Needs
To ensure your warehouse management system is implemented as painlessly as possible, you must assess your warehouse situation before you decide on a warehouse

service management processes  you are trying to service those customers better than the competition. Evaluate Your Processes and Personnel In addition to uncovering your top twenty percent, you should also evaluate your processes and personnel. Get some more blank sheets of paper, write the name of each of your processes on top and document how they work. Include all processes such as receiving, picking, putaway, inventory control, will call, order entry, purchasing, and even processes that seem remotely connected to the warehouse, Read More...
Talent Management Suite
Cornerstone’s integrated talent management suite is designed to enable organizations to meet the challenges of empowering and maximizing the productivity of

service management processes  Management Suite Cornerstone’s integrated talent management suite is designed to enable organizations to meet the challenges of empowering and maximizing the productivity of their human capital. Our core solution is a cloud-based suite that consists of the Recruiting Cloud, the Performance Cloud, the Learning Cloud and the Extended Enterprise Cloud. Read More...
10 Ways to Sell Upper Management on a Network Upgrade
The secret is to make a strong business case and you'll learn how in 10 Ways to Sell Upper Management on a Network Upgrade.

service management processes  assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2010 Read More...
How to Sell Management on a New ERP System
How to Sell Management on a New ERP System lists the top 6 advantages of a new ERP system.

service management processes  assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2012 Read More...
Portfolio Management
Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum

service management processes  Management Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum yield is realized against acceptable risks; there is a good fit between the projects and the various strategic themes; and there is a good mix between the various types of projects. Read this paper to learn about the different approaches used n portfolio management. Read More...
The Quest for Leaner Asset Management: Interoperablility with ERP, GIS and HMI/SCADA Enables Maintenance Management Systems to Achieve Higher Levels of Efficiency and Increased Asset Output
Managers of maintenance systems continually strive for leaner, more optimized work flows. This white paper presents the benefits achieved by interoperating with

service management processes  Quest for Leaner Asset Management: Interoperablility with ERP, GIS and HMI/SCADA Enables Maintenance Management Systems to Achieve Higher Levels of Efficiency and Increased Asset Output Managers of maintenance systems continually strive for leaner, more optimized work flows. This white paper presents the benefits achieved by interoperating with enterprise resource planning (ERP), geographic information system (GIS), and human machine interface (HMI) and supervisory control and data acquisition (SCADA) Read More...
Talent Management Best Practices in 2010
Download your copy of the Aberdeen report Cracking the Code for Talent Management.

service management processes  assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2010 Read More...
Ultimus Adaptive BPM Suite 8.3 for Business Process Management Certification Report
Ultimus Adaptive BPM Suite 8.3 is TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP

service management processes  Adaptive BPM Suite 8.3 for Business Process Management Certification Report Ultimus Adaptive BPM Suite 8.3 is TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and Read More...
Talent Management in the Twenty-First Century
And you can learn all about it in the white paper, talent management for the twenty-first century.

service management processes  assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2009 Read More...
Top Three Learning Management Trends for 2011
Learning management is a growing market in certain geographical areas and within specific industries. The availability of mobile and collaborative learning

service management processes  capabilities, while mobile network service providers are providing more support with enhanced performance.   See for Yourself If you’d like to start your own research or do a comparison of the different learning management systems available on the market, use TEC Advisor’s Express Comparison . See what LMS vendors are offering and gain further insight into how learning management can help your company’s future growth. Read More...
NEXGEN Asset Management
NEXGEN Asset Management is the industry leading asset management software that combines a robust computer maintenance management system with advanced asset

service management processes  Asset Management NEXGEN Asset Management is the industry leading asset management software that combines a robust computer maintenance management system with advanced asset management planning tools. Based on over 25 years of practical asset management program and software implementation experiences, NEXGEN Asset Management is a web based software that was developed specifically to support a comprehensive asset management program. NEXGEN Asset Management has successfully been implemented globally Read More...

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