-
Abstract:
OutPurchase.com provides a full-service purchasing solution, including vendor and transaction management, for companies that
have real business purchasing requirements but do not want to create their own purchasing infrastructure. (...)
Excerpt related to
service issues:
OutPurchase.com provides a full-service purchasing solution, including vendor and transaction management, for companies that
have real business pu...
Published:
2000-04-18
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
service issues:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable
prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available. (...)
Excerpt related to
service issues:
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable
prices. Support an...
Published:
2007-04-27
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
service issues:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
-
Abstract:
Food and beverage manufacturers and distributors supplying major supermarket retailers share many common business challenges.
The customers—powerful and demanding supermarkets and retail chains—want products manufactured "to order," with lead times
measured in hours rather than days or weeks. (...)
Excerpt related to
service issues:
Food and beverage manufacturers and distributors supplying major supermarket retailers share many common business challenges.
The customers—powerf...
Published:
2006-10-31
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Abstract:
PeopleSoft announces the “Next Generation ASP” (...)
Excerpt related to
service issues:
PeopleSoft announces the “Next Generation ASP”.
Published:
2000-03-31
-
Abstract:
A recent Forrester report on Commerce Sites developed by service providers shows costs are rising while service is remaining
flat, and sometimes results can be pretty glaring from a 'minor' slip-up to one that can have major client impact. (...)
Excerpt related to
service issues:
A recent Forrester report on Commerce Sites developed by service providers shows costs are rising while service is remaining
flat, and sometimes r...
Published:
2000-07-21
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Abstract:
The continuous chemical industries typically share an objective of running at near 100% utilization. This and other realities
yield unique requirements for a Supply Chain Planning (SCP) system. This article discusses some of these unique needs. (...)
Excerpt related to
service issues:
The continuous chemical industries typically share an objective of running at near 100% utilization. This and other realities
yield unique requir...
Published:
2002-08-04
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Abstract:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because its composite applications will create business process solutions that follow the current trend toward
integrated suites of best-of-breed applications. (...)
Excerpt related to
service issues:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because...
Published:
2006-05-08
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Abstract:
Although the promise of reduced implementation risk and time, lower upfront costs, etc. justify the hosting/ASP model, this
brings an entire new set of issues for mid-market organizations to consider when seeking a vendor company using such an approach. (...)
Excerpt related to
service issues:
Although the promise of reduced implementation risk and time, lower upfront costs, etc. justify the hosting/ASP model, this
brings an entire new s...
Published:
2005-04-02
-
Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
service issues:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines
the lapses and promises in providing service (...)
Excerpt related to
service issues:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced ...
Published:
2004-11-02
-
Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
service issues:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
service issues:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities,
service level agreements are developed so that all parties involved remain on the same page and product delivery is facilitated. (...)
Excerpt related to
service issues:
Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities,
service level ag...
Published:
2008-09-01
-
Excerpt related to
service issues:
... Wouldn’t at least Toyota’s ongoing product recall debacle confirm that now is the time to take customer
service issues seriously? ...
Published:
2010-04-01
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Abstract:
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its
competitors. Of major concern is whether off-premise applications can support complex, global organizations on a constant
basis and on strict service level agreements. (...)
Excerpt related to
service issues:
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its
competitors. Of major ...
Published:
2007-01-12
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Abstract:
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities.
This article traces the history of the service providers, and explains how each arose at points when markets developed around
particular core technologies. The historical evidence su (...)
Excerpt related to
service issues:
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities. This
article traces the h...
Published:
2000-12-13
-
Abstract:
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com.
The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It
then reviewed the critical differentiating s (...)
Excerpt related to
service issues:
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com.
The pre...
Published:
2000-08-10
-
Excerpt related to
service issues:
... Part 2 delved more deeply into the intricate execution issues on the day of service,
starting with optimized scheduling, or the “W-6” optimization challenge ...
Published:
2010-05-06