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Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
service issues and professional services:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
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Abstract:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and
Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings.
Tangible features may take the form of personnel, collateral (...)
Excerpt related to
service issues and professional services:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant
and Time-Bound. Productizati...
Published:
2010-03-11
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Abstract:
Successful enterprise resource planning (ERP) deployment demands a focused examination of the professional services provided
by your organization, and the most efficient infrastructure required to support them. You must provide your most important
asset—your people—with effective tools that can be ac (...)
Excerpt related to
service issues and professional services:
... deployment demands a focused examination of the professional services
provided by ... Professional service organizations that understand this
will be in a strong ...
Published:
2011-02-14
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Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
service issues and professional services:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
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Abstract:
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry.
As a result, ERP for services has emerged as a viable software category competing with the best-of-breed vendors serving professional
services sector industries. (...)
Excerpt related to
service issues and professional services:
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry.
As a result, ERP...
Published:
2007-04-09
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Abstract:
Service Delivery Innovation: Creating Client Value and Enhancing Profitability. Secure Documents and Other Computer Software
to Use In Your System for Creating Client Value and Enhancing Profitability. The rules for success in today’s fiercely competitive
market are constantly changing. Through service (...)
Excerpt related to
service issues and professional services:
Service Delivery Innovation: Creating Client Value and Enhancing Profitability. ... Through
service delivery innovation, a company can differentiate itself. ...
Published:
2010-03-11
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Abstract:
Major vendors are entering the professional services software market and small niche vendors are repositioning themselves
to compete. This changing market is conveying mixed messages; however, users can navigate this space by separating market
messages from vendors' functional capabilities. (...)
Excerpt related to
service issues and professional services:
Major vendors are entering the professional services software market and small niche vendors are repositioning themselves
to compete. This changin...
Published:
2006-09-04
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Abstract:
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However,
a trend has recently emerged where software vendors are now offering software-as-a-service business models for ERP implementation
to even the smallest organizations. (...)
Excerpt related to
service issues and professional services:
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However,
a trend has recent...
Published:
2009-09-07
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Abstract:
Making Multi-rater Feedback Work in Professional Services Firms. Search for Software and Other Documents for Your Acquisition
Related to Multi-rater Feedback Work in Professional Services Firms. For many firms, continually moving people to new projects
under different leaders is the only possible way to o (...)
Excerpt related to
service issues and professional services:
Making Multi-rater Feedback Work in Professional Services Firms. Search for Software and Other Documents for Your Acquisition
Related to Multi-rate...
Published:
2010-03-11
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Abstract:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project portfolio management (PPM) vendors have adopted the IT governance mantra to differentiate their solutions from
those offered by the enterprise resource planni (...)
Excerpt related to
service issues and professional services:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project...
Published:
2005-12-13
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Abstract:
This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional
service organizations (PSOs). It outlines the benefits of using a cloud infrastructure to manage enterprise resource planning
(ERP) and other enterprise systems. With the right (...)
Excerpt related to
service issues and professional services:
Professional Service Strategies that Win: Executive View of the Cloud. Source: Technology
Evaluation Centers. Document Type: TEC Report ...
Published:
2011-02-14
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Abstract:
Get optimum efficency and productivity cocnerning human resource (HR) shared services.Free whitepapers. There’s nothing like
a recession to reveal the efficacy of shared services as a delivery model for human resources (HR) administration. Companies
experienced with HR shared services find the model eff (...)
Excerpt related to
service issues and professional services:
... staff to focus on morale and other issues caused by ... HR Shared Services:
A Fresh ... They are adopting progressive approaches including self-service, shared services
...
Published:
2010-03-11
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Abstract:
SMEs have recently begun to seek integration platforms that address the end-to-end business process management (BPM) rather
than the traditional pesky point-to-point interconnectivity solutions. IBM's strategy of selling WebSphere Express through
local VARs and of letting smaller enterprises deploy only (...)
Excerpt related to
service issues and professional services:
SMEs have recently begun to seek integration platforms that address the end-to-end business process management (BPM) rather
than the traditional p...
Published:
2003-08-05
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Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides
automated workforce management and optimization solutions, (...)
Excerpt related to
service issues and professional services:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer ...
Published:
2011-01-05
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Abstract:
Enterprise resource planning (ERP) vendors do battle to win business and Epicor is leveraging Microsoft's technology to deliver
a mid-market solution to services industries. Despite Microsoft's competing ERP offering, Epicor continues to build a Microsoft-centric
solution with its partners' support. (...)
Excerpt related to
service issues and professional services:
Enterprise resource planning (ERP) vendors do battle to win business and Epicor is leveraging Microsoft's technology to
deliver a mid-market solut...
Published:
2007-06-04
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Abstract:
Companies in the services industry need both asset and field services management, but current integrated asset and field
services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso
appears to have just the right solution. (...)
Excerpt related to
service issues and professional services:
Companies in the services industry need both asset and field services management, but current integrated asset and field services
maintenance syst...
Published:
2008-02-25
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
service issues and professional services:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Com...
Published:
2010-03-11
-
Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
service issues and professional services:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more
finely tuned. Namely, the vendor has lately accelerated development, in part through a number of appetizing acquisitions,
of its traditional vertical functionality to ensure contin (...)
Excerpt related to
service issues and professional services:
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more
finely tuned. Namely,...
Published:
2003-11-07
-
Excerpt related to
service issues and professional services:
... Deltek’s professional service automation (PSA) software market ...
in enterprise solutions for professional services and project ... and balance
sheet issues by other ...
Published:
2010-07-12