-
Abstract:
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee
salaries, and other overhead costs, transporters often face the prospect of providing their services at lower rates. How can
transporters survive in such a difficult business c (...)
Excerpt related to
service information systems:
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee
salaries, and oth...
Published:
2008-02-06
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Abstract:
While IQMS resembles many of its peers from the lower-end of the enterprise applications market, IQMS can tout its comprehensive
one-source delivery and services and implementation methodology as its differentiating trait. (...)
Excerpt related to
service information systems:
While IQMS resembles many of its peers from the lower-end of the enterprise applications market, IQMS can tout its comprehensive
one-source delive...
Published:
2005-04-05
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Abstract:
The core components of a retail information system are inventory management, inventory optimization, revenue management,
sales management, and reports and inquiries. Non-core components can include financial, supply chain management, enterprise
resource planning, customer relationship management, and war (...)
Excerpt related to
service information systems:
The core components of a retail information system are inventory management, inventory optimization, revenue management, sales
management, and rep...
Published:
2006-03-13
-
Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
service information systems:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
-
Abstract:
IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution.
Customers receive more efficient measurements and benchmarking across their supply chain regardless of their supply chain
and ERP software. (...)
Excerpt related to
service information systems:
IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution.
Customers receive ...
Published:
2005-09-07
-
Abstract:
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits
from service operations. This will lead in turn to significant overall profit margins. (...)
Excerpt related to
service information systems:
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits
from service operations....
Published:
2006-08-15
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Abstract:
Like many of its peers, Symix Systems, one of the leading mid-market enterprise applications vendors, has been making a big
push into the e-commerce market. A new Symix subsidiary called Frontstep, which was formed in January 2000, has been actively
rounding out its e-business product and strategic consu (...)
Excerpt related to
service information systems:
Like many of its peers, Symix Systems, one of the leading mid-market enterprise applications vendors, has been making a big
push into the e-commer...
Published:
2000-10-25
-
Abstract:
To gain the competitive edge, enterprises are seeking tools to break information silos. Collaborative planning and manufacturing
has given plant-level systems a whole new meaning. (...)
Excerpt related to
service information systems:
To gain the competitive edge, enterprises are seeking tools to break information silos. Collaborative planning and manufacturing
has given plant-l...
Published:
2005-11-23
-
Abstract:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service
strategies and decision-support tools to address th (...)
Excerpt related to
service information systems:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision h...
Published:
2004-06-22
-
Abstract:
On July 25, Made2Manage Systems, Inc., a provider of enterprise business systems for small and midsize manufacturers, and
Click Commerce, Inc., the provider of Enterprise Channel Management software and services, announced a new offering to enable
small and mid-sized manufacturers to leverage the Interne (...)
Excerpt related to
service information systems:
On July 25, Made2Manage Systems, Inc., a provider of enterprise business systems for small and midsize manufacturers, and
Click Commerce, Inc., th...
Published:
2000-08-22
-
Abstract:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr.
Scott Hamilton. (...)
Excerpt related to
service information systems:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr. Scott
Hamilton.
Published:
2005-07-06
-
Abstract:
ROI Systems' strategy in terms of enhancing its MANAGE 2000 product and its geographic coverage has apparently been paying
off, which comes as a welcome news these days when many of its peers that have traditionally touted more glitzy products are
facing the moment of truth. Its recent solid financial pe (...)
Excerpt related to
service information systems:
... end, on March 26, ROI Systems announced that ... provide pre-assembled
links to information from many ... portal provides hyperlinks to order, service
call, accounts ...
Published:
2002-04-03
-
Abstract:
The need to support flexibility prior to installation of enterprise systems has largely been mastered by many vendors. But
what is really more important is ongoing agility after the installation. Agresso seems to have raised the bar in this regard. (...)
Excerpt related to
service information systems:
The need to support flexibility prior to installation of enterprise systems has largely been mastered by many vendors. But
what is really more imp...
Published:
2006-10-16
-
Abstract:
ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed the
vendor to provide its customers with easy migration paths to updated technology. (...)
Excerpt related to
service information systems:
ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed
the vendor to provide its cu...
Published:
2003-06-03
-
Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
service information systems:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
-
Abstract:
The documents, spreadsheets, databases and other files on the personal computers used to conduct business are corporate assets.
It cost money to create them and that investment should be protected. Additionally, companies have both competitive and legal
obligations to assure that such data is kept priv (...)
Excerpt related to
service information systems:
... computer personal data stores and information systems follow: ...
several sources on mainframe systems is incomplete ... a broadband (cable modem) service,
which lays ...
Published:
2000-04-18
-
Abstract:
Third-party logistic (3PL) providers are under pressure to keep costs low, expand services and capitalize on evolving supply
chain management technology. As customers are becoming more discerning, 3PLs can leverage service oriented architecture to
meet customer needs. (...)
Excerpt related to
service information systems:
Third-party logistic (3PL) providers are under pressure to keep costs low, expand services and capitalize on evolving supply
chain management tech...
Published:
2005-10-03
-
Abstract:
MCI WorldCom and Critical Path plan to offer the following services: Web mail service, starting at $2 per user, per month,
POP3 mail service starting at $3.50/user/month, IMAP4 service starting at $5.50/user/month and a Microsoft Exchange collaborative
service starting at $12 /user/month with 20MB of dis (...)
Excerpt related to
service information systems:
... a noticeable impact on the internal operations of corporate Information Systems
(IS). ... MCI WorldCom's service will allow mid-large size businesses the option of
...
Published:
2000-05-01
-
Abstract:
Through implementing a "Universal Inbox" a user is theoretically able to access his or her messages from anywhere at anytime,
increasing productivity and driving down associated operating costs. (...)
Excerpt related to
service information systems:
... E-mail systems, on the other hand, either target organizations with limited information
systems budgets, or Internet Service Providers (ISPs) who do not ...
Published:
1999-12-01
-
Abstract:
The advent of menu driven wireless web capabilities for SMS (Short Message Service) will allow carriers to offer their subscribers
fully personalized web based menus for quick access to stock quotes and bi-directional transactions such as e-business or
gaming. (...)
Excerpt related to
service information systems:
... In April TeleCommunication Systems, Inc ... web capabilities for SMS
(Short Message Service) will allow ... menu as a redirection point to external information,
such as ...
Published:
2000-05-11