-
Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
service information systems and professional services:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
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Abstract:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and
Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings.
Tangible features may take the form of personnel, collateral (...)
Excerpt related to
service information systems and professional services:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant
and Time-Bound. Productizati...
Published:
2010-03-11
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Abstract:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in
the service industry. Simultaneously, professional services automation (PSA) became a viable software category. Consequently,
deciphering the difference between ERP and PSA remains a c (...)
Excerpt related to
service information systems and professional services:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in the
service industry. Sim...
Published:
2006-04-13
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Abstract:
Major vendors are entering the professional services software market and small niche vendors are repositioning themselves
to compete. This changing market is conveying mixed messages; however, users can navigate this space by separating market
messages from vendors' functional capabilities. (...)
Excerpt related to
service information systems and professional services:
Major vendors are entering the professional services software market and small niche vendors are repositioning themselves
to compete. This changin...
Published:
2006-09-04
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Abstract:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and resources to dedicate to their IT infrastructure. For this reason, the application service provider
model can be a very attractive offering. (...)
Excerpt related to
service information systems and professional services:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and re...
Published:
2006-09-13
-
Abstract:
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However,
a trend has recently emerged where software vendors are now offering software-as-a-service business models for ERP implementation
to even the smallest organizations. (...)
Excerpt related to
service information systems and professional services:
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However,
a trend has recent...
Published:
2009-09-07
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Abstract:
Made2Manage Systems' decision to go private under wealthy Battery Ventures' wing appears to have been wise. Despite a draconic
exodus of former executives and the subsequent one-time restructuring, the vendor has produced tangible benefits for existing
customers. (...)
Excerpt related to
service information systems and professional services:
Made2Manage Systems' decision to go private under wealthy Battery Ventures' wing appears to have been wise. Despite
a draconic exodus of former ex...
Published:
2005-02-22
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
service information systems and professional services:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Com...
Published:
2010-03-11
-
Excerpt related to
service information systems and professional services:
... them to align Finance, Sales, and Service departments in ... of experience
in developing accounting systems (ie, CODA ... For more information on
the company’s state ...
Published:
2011-01-04
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Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
service information systems and professional services:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02
-
Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
service information systems and professional services:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
-
Abstract:
Made2Manage focused on enriching the software ownership experience for its customers--to the point where they sometimes even
volunteer to influence prospective buyers. (...)
Excerpt related to
service information systems and professional services:
Made2Manage focused on enriching the software ownership experience for its customers--to the point where they sometimes even
volunteer to influenc...
Published:
2005-02-23
-
Abstract:
Information management, which includes both data and content management, is an essential element of service-oriented architecture
(SOA). Taking a service-oriented approach to information data can thus help you achieve greater value from your information
assets. Implementing master data management (MDM) s (...)
Excerpt related to
service information systems and professional services:
... Taking a service-oriented approach to information data can ...
achieve greater value from your information assets ... master data management (MDM) services
can provide ...
Published:
2010-03-11
-
Abstract:
While Glovia continues its revamping as a holistic B2B e-business provider for manufacturers and service companies beyond
core ERP, its ongoing management reshuffling, its fledgling channel and traction for multiple products will be challenges
to be tamed. (...)
Excerpt related to
service information systems and professional services:
While Glovia continues its revamping as a holistic B2B e-business provider for manufacturers and service companies beyond
core ERP, its ongoing ma...
Published:
2002-09-09
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Abstract:
Project teams constantly face a barrage of new products and technologies, and have a difficult time differentiating marketing
slides and grand promises from deliverable products when making strategic IT acquisitions. The solution is to create a structured,
repeatable process for evaluating technology sol (...)
Excerpt related to
service information systems and professional services:
... Within the professional services category, project teams ...
examine vendor consulting services, systems integration capabilities ...
help desk service quality, and ...
Published:
2002-08-31
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Abstract:
E-procurement is not just for goods and material. The market now offers IT services e-procurement solutions that open access
to service sources and seek to optimize the service chain. What are these solutions and how do they work? (...)
Excerpt related to
service information systems and professional services:
E-procurement is not just for goods and material. The market now offers IT services e-procurement solutions that open access
to service sources a...
Published:
2001-03-23
-
Abstract:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively
address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and
the product’s underlying architecture, support chang (...)
Excerpt related to
service information systems and professional services:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address
these businesses’...
Published:
2008-02-27
-
Abstract:
On February 29, PeopleSoft Inc. took the wraps off its Professional Services Automation (PSA) product, software that aims
to help services firms better manage financial and human-resources systems. On March 6, Lawson Software reaffirmed its position
as a “premier total solution provider for the profess (...)
Excerpt related to
service information systems and professional services:
On February 29, PeopleSoft Inc. took the wraps off its Professional Services Automation (PSA) product, software that aims
to help services firms b...
Published:
2000-04-12
-
Abstract:
On August 3, Lawson Software, a provider of Internet-enabled business applications, announced it had won the largest contract
in its history to extend its healthcare market leadership. Earlier, on July 20, Lawson Software announced financial results
and its year-over-year growth statistics for the year e (...)
Excerpt related to
service information systems and professional services:
On August 3, Lawson Software, a provider of Internet-enabled business applications, announced it had won the largest contract
in its history to ex...
Published:
2000-08-24
-
Abstract:
Major vendors are entering the professional services software market and small niche vendors are repositioning themselves
to compete. This changing market is conveying mixed messages; however, users can navigate this space by separating market
messages from vendors' functional capabilities. (...)
Excerpt related to
service information systems and professional services:
Major vendors are entering the professional services software market and small niche vendors are repositioning themselves
to compete. This changin...
Published:
2006-09-04