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Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.
Analysts on Field Service Mobility Trends Everything is mobile, and mobile is everything. In a new video from ClickSoftware, several industry analysts, including TEC's P.J. Jakovljevic, discuss the impact of mobility on field service management.
Field Service Management (FSM) RFI/RFP Template
Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, In...
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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become
IT Catch 22 Enter Service Oriented Architecture—IT Savior Keeping Up with the Jones’s Auto Industry Parallels A Little Crystal Ball Gazing The Road to the Promised Land is a Rocky One SOA—IT Nemesis Start Building the Necessary Skills and Culture Now Show Progress without Raising Expectations Conclusions and Next Steps About Hitachi Consulting About Hitachi Searches related to Service-oriented Architecture—Savior or Nemesis? : Services Oriented | Service Oriented Activities | Service Oriented
Service Innovation Management for the Telecommunications Industry
All too often, telecom companies try to innovate in scattershot ways that make it difficult to identify market opportunities. They dedicate valuable resources
Innovation Management for the Telecommunications Industry All too often, telecom companies try to innovate in scattershot ways that make it difficult to identify market opportunities. They dedicate valuable resources to developing services, only to see these services fail in the marketplace. That’s why telecom companies need to implement better approaches to innovation. Learn about effective processes for identifying, developing, and bringing innovative services to market.
ERP Industry Consolidation: A New Trend or an Ongoing Process?
Although enterprise resource planning (ERP) software industry consolidation is nothing new, the constantly changing market dynamic affects product lifecycles
Industry ERP , ERP Service Industry , Enterprise Resource Planning , ERP Industry Analysts , ERP Industry Resources , Industry Practices ERP , ERP Support Industry , Industry Specific ERP , ERP Applications . Introduction The ERP market, over the last two decades, has grown and consolidated with rhythmic regularity creating uncertainty in the user community. The ERP software market will likely continue to consolidate at the hands of the largest of software vendors. It is also equally fair to say, there
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,
service implementation | intangibility service industry | intangibility service information system | intangibility service information systems | intangibility service information technology | intangibility service issues | intangibility service knowledge | intangibility service knowledge management | intangibility service maintenance | intangibility service management | intangibility service manufacturing | intangibility service marketing | intangibility service method | intangibility service methodology
PLM Is An Industry Affair - Or Is It?
The question, 'Do vertical industry needs play a significant role in a PLM software selection?' should be a simple question to answer. Instead, it is a
industry, however, may require services to be provided by consultants knowledgeable in the industry. If we take Project Management as an example, it is seemingly an obvious conclusion that the software to manage the introduction of a new luxury boat model could be the same as that the software required to launch a new over the counter drug. Both projects require scheduling and tracking detailed tasks, loading of resources, dependencies between tasks, and other common project management requirements.
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences
Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units
and Manager Self-Service: Self Service (Wikipedia) Employee and Manager Self-Service: A Virtual Chameleon in the Workplace Employee Self Service is also known as : Employee Benefits Self Service , Employee Manager Self Service , Employee Self Service Benefits , Employee Self Service Center , Employee Self Service Home Page , Employee Self Service Link , Employee Self Service Login , Employee Self Service Module , Employee Self Service New , Employee Self Service Online , Employee Self Service Page , Emplo
The Delivery of Enabling Software as a Service
In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of
Enabling Software as a Service In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take.
4 Steps to Choosing the Right Device for Field Service Mobility
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your
Right Device for Field Service Mobility Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs.
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service
Ways Service Culture Can Drive Revenue Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.
Software Usability Challenge for Electric Power Industry
Enterprise Resource Planning (ERP)/Enterprise Asset Management (EAM) usability is a challenge for the electric energy industry according to a study conducted
Usability Challenge for Electric Power Industry Enterprise Resource Planning (ERP)/Enterprise Asset Management (EAM) usability is a challenge for the electric energy industry according to a study conducted for IFS North America. This paper outlines study results of 100 electric energy industry executives and offers advice for selecting ERP and EAM for maximum usability. ERP and EAM with enhanced usability increases productivity and system usage, maximizing value realized.
Comarch Field Service Management
Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is
Field Service Management Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is achieved by selecting the most suitable resources for each task, as well as accounting for scheduling issues. The decision is made taking into consideration modifiable and adjustable ratings, according to a company’s unique business model. Comarch FSM helps take service management to the next level through the
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not
Your Service Organization into a Performance-driven Leader Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything
Vertical industry brief, Pharmaceutical and healthcare
The pharmaceutical industry is highly competitive, regulated, and in a permanent state of change. Customers demand instant attention, while suppliers require
require comprehensive leading edge services with regard to their products. Regulatory authorities require that the industry keep up to date with regulations, following them to the letter. Competitors are always inventing new ways to gain market share, while e-business presents new opportunities and challenges. All the while the pressure to reduce prices and to shorten order cycles is high. Pharmaceutical wholesalers comprise the lifeline within the pharmaceutical industry, providing continuity of supply
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