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Abstract:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and
Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings.
Tangible features may take the form of personnel, collateral (...)
Excerpt related to
service framework and professional services:
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant
and Time-Bound. Productizati...
Published:
2010-03-11
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
service framework and professional services:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Com...
Published:
2010-03-11
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Abstract:
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However,
a trend has recently emerged where software vendors are now offering software-as-a-service business models for ERP implementation
to even the smallest organizations. (...)
Excerpt related to
service framework and professional services:
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However,
a trend has recent...
Published:
2009-09-07
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Abstract:
The capacity for service-oriented architecture (SOA) to provide a framework for next-generation enterprise telecommunications
services has become a reality through the maturing of Web services technology. Such communications services can now take their
rightful place alongside collaborating business proc (...)
Excerpt related to
service framework and professional services:
... Description: The capacity for service-oriented architecture (SOA) to provide a framework
for next-generation enterprise telecommunications services has become ...
Published:
2010-03-11
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Abstract:
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers.
The two organizations have teamed up to provide network based services to enterprises and consumers. Lucent is also offering
their CyberCarrier Reference Architecture as a blu (...)
Excerpt related to
service framework and professional services:
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers.
The two organizat...
Published:
2000-06-27
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Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
service framework and professional services:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
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Abstract:
To meet the needs of a demand driven market, Apptricity is leveraging service oriented architecture to deploy and integrate
modules. (...)
Excerpt related to
service framework and professional services:
To meet the needs of a demand driven market, Apptricity is leveraging service oriented architecture to deploy and integrate
modules.
Published:
2005-10-14
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Abstract:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project portfolio management (PPM) vendors have adopted the IT governance mantra to differentiate their solutions from
those offered by the enterprise resource planni (...)
Excerpt related to
service framework and professional services:
Implementing information technology (IT) governance means using a structure of relationships and processes to direct an organization.
Some project...
Published:
2005-12-13
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Abstract:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide
the complete back-office systems preferred by many l (...)
Excerpt related to
service framework and professional services:
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller
PSOs, best-of-breed...
Published:
2006-01-02
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Abstract:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement to integrate the system into a disparate system when a business-to-business or business-to-consumer
extension is part of the business model. (...)
Excerpt related to
service framework and professional services:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement...
Published:
2006-09-20
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Abstract:
Companies in the services industry need both asset and field services management, but current integrated asset and field
services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso
appears to have just the right solution. (...)
Excerpt related to
service framework and professional services:
Companies in the services industry need both asset and field services management, but current integrated asset and field services
maintenance syst...
Published:
2008-02-25
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Abstract:
Making Multi-rater Feedback Work in Professional Services Firms. Search for Software and Other Documents for Your Acquisition
Related to Multi-rater Feedback Work in Professional Services Firms. For many firms, continually moving people to new projects
under different leaders is the only possible way to o (...)
Excerpt related to
service framework and professional services:
Making Multi-rater Feedback Work in Professional Services Firms. Search for Software and Other Documents for Your Acquisition
Related to Multi-rate...
Published:
2010-03-11
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Abstract:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer. (...)
Excerpt related to
service framework and professional services:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically...
Published:
2006-09-21
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Abstract:
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more
finely tuned. Namely, the vendor has lately accelerated development, in part through a number of appetizing acquisitions,
of its traditional vertical functionality to ensure contin (...)
Excerpt related to
service framework and professional services:
Lawson is sticking to its focus on selected vertical markets, but going forward the tenets of that focus will likely be more
finely tuned. Namely,...
Published:
2003-11-07
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Abstract:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively
address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and
the product’s underlying architecture, support chang (...)
Excerpt related to
service framework and professional services:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address
these businesses’...
Published:
2008-02-27
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Abstract:
Enterprise resource planning (ERP) vendors do battle to win business and Epicor is leveraging Microsoft's technology to deliver
a mid-market solution to services industries. Despite Microsoft's competing ERP offering, Epicor continues to build a Microsoft-centric
solution with its partners' support. (...)
Excerpt related to
service framework and professional services:
Enterprise resource planning (ERP) vendors do battle to win business and Epicor is leveraging Microsoft's technology to
deliver a mid-market solut...
Published:
2007-06-04
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Abstract:
Deltek uses a wealth of standalone and bundled modules to target various markets, including professional services firms both
domestically and internationally, as well as the full range of federal contractors and project-focused enterprises. (...)
Excerpt related to
service framework and professional services:
Deltek uses a wealth of standalone and bundled modules to target various markets, including professional services firms both
domestically and inte...
Published:
2006-07-13
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Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
service framework and professional services:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
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Abstract:
What started out as a set of applications to better manage customers' projects, astutely allocate staff and monitor their
utilization rates has become an important foundation for coordinating a full range of business activities amongst increasingly
virtual teams both within and outside the four-walls. (...)
Excerpt related to
service framework and professional services:
What started out as a set of applications to better manage customers' projects, astutely allocate staff and monitor their
utilization rates has be...
Published:
2003-12-27
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Abstract:
By acquiring a leading PSA vendor and deciding to go public, in addition to the new functional and technological enhancements
to its flagship lawson.insight suite due in August, Lawson Software continues to boldly challenge bigger competitors, primarily
PeopleSoft and Oracle. (...)
Excerpt related to
service framework and professional services:
By acquiring a leading PSA vendor and deciding to go public, in addition to the new functional and technological enhancements
to its flagship laws...
Published:
2001-07-31