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Abstract:
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy,
and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver
them. We explore the limitations of traditional voice servi (...)
Excerpt related to
service expectations:
As Internet and IP technologies are increasing service expectations, the number of resources
available to create, deploy, and manage new services ... ...
Published:
2010-03-11
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Abstract:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service?
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But
in its simplest form, what is good customer service? Olin T (...)
Excerpt related to
service expectations:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding
customer serv...
Published:
2010-11-26
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Abstract:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service
strategies and decision-support tools to address th (...)
Excerpt related to
service expectations:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision h...
Published:
2004-06-22
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Abstract:
Business Agility for Communication Services Providers: a Few Simple Steps are a Great Way to Start. Download Free Technology
Study White Papers In Relation to Business Agility for Communication Services Providers. In today’s market, customers have
no patience for companies that let their size and comple (...)
Excerpt related to
service expectations:
Business Agility for Communication Services Providers: a Few Simple Steps are a Great Way to Start. Download Free Technology
Study White Papers In ...
Published:
2010-03-11
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Abstract:
6 keys to exceeding expectations with inventory optimization initiatives. Factors you must get to ensure inventory optimization
project. Read this. Inventory optimization is a proven vehicle to gain competitive value through reduced inventory, freed-up
working capital, and improved service levels. But lea (...)
Excerpt related to
service expectations:
Six Keys to Exceeding Expectations with Inventory Optimization Initiatives. ... through
reduced inventory, freed-up working capital, and improved service levels. ...
Published:
2010-06-07
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Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
service expectations:
Differentiation through Service Excellence. ... While revenue is flattening for many product
businesses, service income is increasing. ...
Published:
2010-03-11
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Abstract:
Creating a Winning Data Transmission Service. Get Advice for Your Evaluation In Relation To Data Transmission Service. Today’s
data transmission departments are battling for budget and relevance. Moving files and ensuring delivery is getting tougher
every day. To successfully deliver data to an increasi (...)
Excerpt related to
service expectations:
Creating a Winning Data Transmission Service. Get Advice for Your Evaluation In Relation To Data Transmission Service. Today’s
data transmission de...
Published:
2010-03-11
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Abstract:
Identify and leverage your existing service life cycles with IBM service management solutions. Free white paper! Service management
has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support
their customers, suppliers, and business partners (...)
Excerpt related to
service expectations:
Identify and Leverage Your Existing Service Life Cycles. ... Information Technology (IT)
(Wikipedia). Identify and Leverage Your Existing Service Life Cycles ...
Published:
2010-04-23
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Abstract:
The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown
is comparable to the onset of an illness. If caught early enough, treatment is often relatively painless. However, if left
to advance to the later stages, or full maturity, the trea (...)
Excerpt related to
service expectations:
IT Epidemic: Treating IT Client Relationship Breakdown. Source: Hitachi Consulting. Document Type: White Paper Description:
The frequency ...
Published:
2010-03-11
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Abstract:
Your Challenge: Get Decision Makers' Approval for Retail Today: Understand. Anticipate. Inspire.. Specific, Measurable, Achievable,
Relevant and Time-Bound. Today more than ever, retailers are faced with the challenges of selling locally while competing
globally. To be successful, they must provide a shop (...)
Excerpt related to
service expectations:
Your Challenge: Get Decision Makers' Approval for Retail Today: Understand. Anticipate. Inspire.. Specific, Measurable,
Achievable, Relevant and Ti...
Published:
2010-03-11
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Abstract:
The Global Transportation Organization, a division of Johnson & Johnson, successfully dealt with the global transportation
crunch. Factors contributing to its success included its approach to relationships with carriers, its push for innovation,
and its use of technology. (...)
Excerpt related to
service expectations:
... The GTO used the tool to create a realistic, best case scenario to deliver the service
expectations that its customers needed. The ...
Published:
2006-02-23
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Abstract:
The Five Keys to World-class Distribution. Get Articles and Other Documents In Relation To the World-class Distribution. When
looking at extended enterprise resource planning (ERP), supply chain management (SCM), or customer relationship management
(CRM) solutions, some companies get distracted by details (...)
Excerpt related to
service expectations:
The Five Keys to World-class Distribution. Get Articles and Other Documents In Relation To the World-class Distribution. When
looking at extended e...
Published:
2010-03-11
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Excerpt related to
service expectations:
... Dr. Moshe BenBassat, ClickSoftware Technologies founder, current chairman, and CEO, says that as customer
expectations for faster service delivery grow ...
Published:
2010-03-19
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Abstract:
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult.
So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty
and drive service leveraged revenue? By empowering cu (...)
Excerpt related to
service expectations:
As products become more complex and customer expectations continue to rise, service and
support become increasingly difficult. So how can service ... ...
Published:
2010-03-11
-
Abstract:
The Global Transportation Organization, a division of Johnson & Johnson, successfully dealt with the global transportation
crunch. Factors contributing to its success included its approach to relationships with carriers, its push for innovation,
and its use of technology. (...)
Excerpt related to
service expectations:
... The GTO used the tool to create a realistic, best case scenario to deliver the service
expectations that its customers needed. The ...
Published:
2006-02-23
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Abstract:
Organizations are looking for self-service models to manage their internal and external content. Content management systems
are the answer, but then the question becomes which to choose—an all-in-one enterprise content management suite, or an integrated,
best-of-breed point solution? (...)
Excerpt related to
service expectations:
Organizations are looking for self-service models to manage their internal and external content. Content management systems
are the answer, but th...
Published:
2007-12-12
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Abstract:
The Global Transportation Organization, a division of Johnson & Johnson, successfully dealt with the global transportation
crunch. Factors contributing to its success included its approach to relationships with carriers, its push for innovation,
and its use of technology. (...)
Excerpt related to
service expectations:
... The GTO used the tool to create a realistic, best case scenario to deliver the service
expectations that its customers needed. The ...
Published:
2006-02-23
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Abstract:
Service-oriented Architecture: Savior or Nemesis? Reports and Other Software Dynamic System to Use In Your Dynamic System
of Service-oriented Architecture. Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make
positive changes and lay a foundation that will allow IT to (...)
Excerpt related to
service expectations:
Service-oriented Architecture: Savior or Nemesis? Reports and Other Software Dynamic System to Use In Your Dynamic System
of Service-oriented Archi...
Published:
2010-03-11
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Excerpt related to
service expectations:
... Share This. Trackback Address Tags: change management, Cloud, ERP, expectations, survey.
... Retail's BIG Blog; Service Matters; Siemens PLM Software Blog; Sixteen ...
Published:
2011-05-27
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Abstract:
To function as a business partner, IT must deliver service at predictable levels—and also contribute to enterprise strategy,
by planning for services that enable growth. That’s why IT needs end-to-end infrastructure views that reveal issues as they
happen, and track trends that predict future needs. (...)
Excerpt related to
service expectations:
... User Expectations Today and Tomorrow. Source: FireScope. Document Type: White Paper
Description: To function as a business partner, IT must deliver service at ...
Published:
2010-03-11