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Abstract:
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote
monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner
replenishment. Users benefit from improved device uptime, (...)
Excerpt related to
service excellence:
Predictive Service Excellence for Printers: An Overview of Remote Service
Platforms for Printer and Copier Devices. Source: Quocirca ...
Published:
2010-03-11
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Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
service excellence:
Differentiation through Service Excellence. Get Free Assessment Reports for Service
Excellence. ... Differentiation through Service Excellence.
...
Published:
2010-03-11
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Abstract:
Service excellence alone is not enough to ensure future growth and profitability in today’s challenging market. Streamlining
IT processes is essential to your business workflow. Whatever your professional services software needs—from customer relationship
management (CRM) to human capital management (...)
Excerpt related to
service excellence:
Service excellence alone is not enough to ensure future growth and profitability in today’s
challenging market. Streamlining IT processes is essen... ...
Published:
2010-03-11
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Abstract:
This is a complete service management system that is comprised of four specific applications to help companies manage service
contracts, track service histories and required preventive maintenance for each piece of equipment under service contract,
daily planning and dispatch, and service invoicing. (...)
Excerpt related to
service excellence:
... SouthWare Innovations (http://www.southware.com) has created in its Excellence Series
a worthy competitor, serving a number of ... Service Management Series. ...
Published:
2005-01-07
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Abstract:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts
of the organization, provides the opportunity to rethink e (...)
Excerpt related to
service excellence:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Servic...
Published:
2003-07-10
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Abstract:
SouthWare Innovations is one of the first middle-market vendors to create what might be the one of the best examples of true
business management system (accounting + exception management + task management), and for that reason alone it should receive
serious consideration. (...)
Excerpt related to
service excellence:
... In fact, the Excellence Series supports accounting, distribution, e-business, service
management, rental management, and job costing out-of-the-box. ...
Published:
2005-01-04
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Excerpt related to
service excellence:
... The next part of this series will illustrate how service excellence
can be achieved on the day of service, starting with the setting up of a viable service
...
Published:
2010-04-13
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Excerpt related to
service excellence:
... these steps, the service company will not be operating in real time (ie, it will be
hampering possible business benefits and not achieving service excellence). ...
Published:
2010-04-21
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Abstract:
This is a complete service management system that is comprised of four specific applications to help companies manage service
contracts, track service histories and required preventive maintenance for each piece of equipment under service contract,
daily planning and dispatch, and service invoicing. (...)
Excerpt related to
service excellence:
... SouthWare Innovations (http://www.southware.com) has created in its Excellence Series
a worthy competitor, serving a number of ... Service Management Series. ...
Published:
2005-01-07
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Abstract:
When the product alone was the primary basis of competition, the life of a design engineer was a lot simpler. No more. Design
engineers are being asked to make an increasingly complex set of trade-offs, requiring a very cross-functional and inter-enterprise
approach to the design process. (...)
Excerpt related to
service excellence:
When the product alone was the primary basis of competition, the life of a design engineer was a lot simpler. No more. Design
engineers are being ...
Published:
2004-11-02
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Abstract:
Most products have moved toward support for business management functions and exception management. SouthWare has embraced
this concept at all levels, providing users executive information systems, exception management, task management, and even
performance assessment. (...)
Excerpt related to
service excellence:
... asp&cl=1&i=681&c=205&l=1) has created in its Excellence Series a worthy
... Service management can be thought of as activities supporting both manufacturing and
...
Published:
2005-01-08
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Excerpt related to
service excellence:
... this blog series presented the opportunity of service economy and associated complexity
of providing consistently an experience of customer service excellence. ...
Published:
2011-07-11
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Abstract:
Deliverng Operational Excellence with Innovation. Read White Papers and Other Software for Your Assessment and for Deliverng
Operational Excellence. Changing business practices, especially those that consolidate business and IT functions, requires
careful research and decision making. For companies needin (...)
Excerpt related to
service excellence:
Deliverng Operational Excellence with Innovation. Read White Papers and Other Software for Your Assessment and for Deliverng
Operational Excellence...
Published:
2010-03-11
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Abstract:
Simple questions often have complex answers. Whether they are speaking with you on the phone or placing an order on a Web
storefront, your customers expect immediate gratification. They want to know when their order will ship the moment it is placed.
How do you respond? (...)
Excerpt related to
service excellence:
Order Promising: Pre-Condition Your Enterprise for Operational Excellence. ... is asked,
"When can I have my order?" The customer service representative attempts to ...
Published:
2001-11-24
-
Abstract:
SouthWare Innovations is one of the first middle-market vendors to create what might be the one of the best examples of true
business management system (accounting + exception management + task management), and for that reason alone it should receive
serious consideration. (...)
Excerpt related to
service excellence:
... In fact, the Excellence Series supports accounting, distribution, e-business, service
management, rental management, and job costing out-of-the-box. ...
Published:
2005-01-04
-
Excerpt related to
service excellence:
... Add to that a reputation for service excellence, and no wonder that
there is an increasing interest in the IFS solution as an alternative to the tiring ...
Published:
2010-08-26
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Excerpt related to
service excellence:
... Service excellence – on average US$8 million in lost profit margins
recovered; a five point customer retention increase; a 30 percent increase in one-touch ...
Published:
2009-09-03
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Abstract:
How can you leverage your current IT infrastructure without increasing complexity—and cost? Creating the next generation
of enterprise resource planning (ERP) via enterprise services architecture (ESA) outsourcing can make your IT system leaner,
less expensive, and more adaptive. Read more for a clear (...)
Excerpt related to
service excellence:
mySAP ERP and Enterprise Services Architecture: Delivering Operational Excellence with Adaptive Solutions.
Source: SAP. Document Type ...
Published:
2010-03-11
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Excerpt related to
service excellence:
... Part 1 of this series established that service supply chains have many planning levels
and time horizons, which can be roughly divided into the following ...
Published:
2010-05-06
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Excerpt related to
service excellence:
... Regardless of the economic environment (and sentiments), I always think of the opportunity within the
aftermarket service and support as a profitable, high ...
Published:
2008-03-05