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Featured Documents related to » service excellence


Service Parts Planning RFP Templates
Service Parts Planning RFP Templates
RFP templates for Service Parts Planning help you establish your selection criteria faster, at lower risks and costs.


Agile Information Systems: Conceptualization, Construction, and Management
Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.


Documents related to » service excellence


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

SERVICE EXCELLENCE: productize, professional, service, Epicor, tip, hint.
5/16/2005 12:00:00 AM

Onyx—Delivering Excellence in Insurance
Customer process management (CPM)—the convergence of customer relationship management (CRM) and business process management (BPM)—can deliver significant gains in efficiency and standardization for insurance companies. Whether it’s providing real-time quotations for insurance policies, identifying cross-selling and renewal opportunities, or managing claims, CPM extends across the enterprise to ensure that each customer interaction becomes an opportunity for service excellence.

SERVICE EXCELLENCE:
5/10/2007 3:30:00 PM

Telecommunications Performance Excellence
Telecommunications Performance Excellence provides you with a best-practices approach to dealing with underperforming products, assets, or rate pla...

SERVICE EXCELLENCE: telecommunications performance excellence, telecommunications, performance, excellence, performance excellence, telecommunications excellence, telecommunications performance..
9/14/2010 2:00:00 PM

Sustained Growth through Operational Excellence: Spotlight on Operations
Sustained Growth through Operational Excellence: Spotlight on Operations. Find IT Solutions and Other Applications for Your Decision Associated with Operational Excellence. Embarking on an operational excellence strategy should not be undertaken lightly. As with most company-wide initiatives, success requires planning, commitment, measurement, and continuous follow-up. Find out what senior executives from around the world think about how to achieve operational excellence, and the questions you need to ask to develop a winning operations strategy and achieve sustained growth.

SERVICE EXCELLENCE:
3/16/2009 9:30:00 AM

Field Service Mobility: Warranty Management
In this white paper, the author discusses the real-life challenges faced by field technicians and how those technicians can be empowered with mobility solutions to improve field productivity, increase the accuracy of diagnostics, reduce warranty and invoicing cycle times, increase service revenues, and most importantly, improve the customer experience.

SERVICE EXCELLENCE: Field Service Mobility Warranty Mobile service.
10/10/2011 1:51:00 AM

Measuring the Business Value of IT Service
Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to differentiate their services. By measuring and reporting on the business value of an IT service, outsourcers' clients see the contribution being made to the success of their clients' business ventures. As a result, the outsourcers' relationships will transition from supplier to partner, they become better placed to exploit new business opportunities, and save money by focusing efforts on areas that are important to their clients.

SERVICE EXCELLENCE:
10/3/2005 12:35:00 PM

A Leader in Service Management Tackles Multidimensional Growth
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

SERVICE EXCELLENCE: servigistics, service lifecycle management platform, service knowledge management suite, strategic service management, mark vigoroso, servigistics inc, servigistics careers, servigistics service parts management, servigistics.com.
4/8/2011 9:54:00 AM

Three Steps to Strategic Planning Excellence in Wholesale Distribution Companies
A strategic planning process is critical for distribution companies. Not unlike personal financial planning, distribution executives have to select the best investments needed now to create profitable growth in the future. If you fail to make the right commitments at the right time, you will miss opportunities and increase your risk. This paper outlines a set of core analytics customized for wholesaler distributors.

SERVICE EXCELLENCE: wholesale distribution strategic planning, distributor strategy, sales force management, strategic planning excellence, sales force management software, sales force management system, sales force management systems, management of sales force, sales force project management, what is sales force management, management of a sales force, sales force management johnston, management sales force, sales force management 10th edition, management of a sales force 12th edition, sales force management articles, sales force performance management, sales force management ppt, management of sales force 12th .
1/30/2012 5:24:00 PM

The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.

SERVICE EXCELLENCE: service management, service enterprise, customer service, profit center.
2/21/2013 5:38:00 PM

Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

SERVICE EXCELLENCE: giving service companies fast start, giving, service, companies, fast, start, service companies fast start, giving companies fast start, giving service fast start, giving service companies start, giving service companies fast..
6/21/2009

How to Find the Right Payroll Service
Payroll is a vital yet meticulous component of operating a business, and it involves much more than just paying employees. Some large businesses have a separate department handling payroll duties, but many small to medium businesses outsource their payroll needs. No matter what option works for you, the best decisions are informed decisions, and this how-to guide can help you manage all your payroll needs.

SERVICE EXCELLENCE:
8/30/2007 1:38:00 PM

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