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Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

service excellence  Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » service excellence


MMS / Southware Excellence Series
MMS / Southware Excellence Series is a closed loop manufacturing system with MRP, ERP, Advanced Manufacturing Processes, CRM, Bill of Materials, Fully

service excellence  / Southware Excellence Series MMS / Southware Excellence Series is a closed loop manufacturing system with MRP, ERP, Advanced Manufacturing Processes, CRM, Bill of Materials, Fully integrated Accounting, Collections Management, tool set to allow customization without changing source code. Full ODBC, and Active X Compliant, 600 platforms to run on. Read More...
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer

service excellence  through Service Excellence Differentiation through Service Excellence If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, including the Frankfurt Stock Exchange and NYSE under the symbol SAP. Source : SAP Resourc Read More...
SouthWare Excellence Series: Making Excellence Easier Part One: Company Background and Product Overview
SouthWare Innovations is one of the first middle-market vendors to create what might be the one of the best examples of true business management system

service excellence  supports accounting, distribution, e-business, service management, rental management, and job costing out-of-the-box. Together with its third-party developers the Excellence Series also supports manufacturing and a whole host of other industry verticals. Currently, SouthWare supports 6,000 sites in the US—it has no plans to expand internationally. The largest site supports 500 users—a cellular telephone company—with the next largest site supporting 300 users—high-end photographic equipment. While Read More...
SouthWare Excellence Series: Making Excellence Easier Part Five: Competitive Analysis and User Recommendations
Most products have moved toward support for business management functions and exception management. SouthWare has embraced this concept at all levels, providing

service excellence  Syspro from Syspro ). Service management can be thought of as activities supporting both manufacturing and distribution functions and, as such, SouthWare will find itself in competition against the same distribution products as well as to a lesser extent manufacturing products. SouthWare's strength and weakness are its size. As a relatively small company it can react very quickly when required. This is particularly true when it comes to correcting software glitches. While the size of the company itself Read More...
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

service excellence  tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the big picture of customer relationship management (CRM). Read More...
Service Partners
Business Consulting Company, with more than 20 years of experience in ERP, CRM and Supply Chain Management Implementatio Projects.

service excellence  Partners Business Consulting Company, with more than 20 years of experience in ERP, CRM and Supply Chain Management Implementatio Projects. Read More...
Customizing Agile for a Service Business
The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly

service excellence  Agile for a Service Business The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development. Read More...
VSI Putting Its Service Management Feelers Out
Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic

service excellence  Putting Its Service Management Feelers Out For many manufacturers, aftermarket sales and service is where they cement a valued customer experience. Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic initiative. Along these lines, several ERP firms have announced partnerships with Vertical Solutions Inc. (VSI) to extend their solutions for companies to connect back-office and service operations. VSI Read More...
Software as a Service Is Gaining Ground
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology flexibility, and faster return on

service excellence  as a Service Is Gaining Ground Introduction One does not have to closely watch the enterprise applications market to realize that the hosted delivery model is enjoying a new glorified, (or reinvented, if you prefer) status. Referred to as on-demand , utility computing , or software as a service (SaaS) delivery approaches, hosting has not only achieved buzzword status overnight, but the concept has been gaining ground through real deployments. Hosting was once known as application service provider Read More...
Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

service excellence  and Leverage Your Existing Service Life Cycles Only IBM offers integrated service management solutions for all industries — across business and IT — addressing the full service lifecycle, both within and beyond the datacenter. Discover how to transform your assets — traditional IT, physical, and emerging smart assets — into unique business value. Source: IBM Resources Related to Identify and Leverage Your Existing Service Life Cycles : Service Management (Wikipedia) Information Technology (IT) ( Read More...
Delivering Supply Chain Excellence
Gaps between enterprise resource planning (ERP) functionality and best-of-breed applications are diminishing rapidly. Deciding between the two may thus come

service excellence  reduce errors, improve customer service and increase overall profitability. To add this functionality using a best of breed application would require considerably more in terms of time and cost to implement because it would have to be integrated with existing systems – if it were even available – indeed most warehouse management system do not have their own transport systems and often partner with other best of breed solutions. As part of an ERP system it is already integrated and can be implemented Read More...
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

service excellence  to Self-Service Business Intelligence With the crushing volume of data most businesses deal with, your knowledge workers probably spend more time searching for the information they need than actually performing their jobs. And the problem is only getting worse. The solution isn’t more complex and expensive enterprise business intelligence (BI) solutions. Nor are user installed patchwork tools the answer —and can create operational and compliance nightmares. Getting the right information to the Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

service excellence  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More...

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