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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » service event resolution


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

service event resolution  IT Event Resolution , Service Event Resolution , Method for Event Resolution , Challenges of the Event Resolution . Top 10 Requirements Identified   The Foundation of ITSM and Business Service Management   Contents   Abstract This study explores the existing event resolution processes in over 100 companies with 1,000 or more employees. The findings suggest many IT organizations have a low level of satisfaction with the current event resolution processes and applications. These processes and Read More
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

service event resolution  of Customer Acquisition and Service KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for customer journeys across agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global 100 and more than 250 government agencies. The KANA Service Experience Read More
Converting Service Calls into Sales with Real-time Offer Management
To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel@at the

service event resolution  Service Calls into Sales with Real-time Offer Management Converting Service Calls into Sales with Real-time Offer Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. The SAP Real-Time Offer Management software is an advanced analytical real-time decision engine that enables you to optimize any decision-making process, such as for cross-sell and up-sell offers, retention, service-level adherence, and lifetime value Read More
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

service event resolution  is undeniable: IT system service is a significant factor in this calculation. Thus, severe complications arise for a bank where IT failure occurs, since the resulting state of the business is not aligned with the risk provision. On the business side, Basel II specifically cites business disruption, data loss, and security breaches arising from system failure as event types to be covered. Consequently, a CIO must ensure adequate tools and procedures are in place that: Provide an accurate assessment of the Read More
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

service event resolution  (RMA) creation to disposition Service Network Visibility (SNV) —Order Visibility, Inventory Visibility, and Collaboration Event Management —Multi-Echelon Exception Detection, Notification/Escalation, and Work Queue WMS —Inbound, Outbound, Inventory Management, and Task Engine. Repair Management —Work in Process (WIP) Management, Parts/ Labor Tracking, Repair/Failure Analysis, Warranty Tracking KPI Management —Insight Solution Pack (out-of the box dashboard reports) In 2010, the SL product Read More
Service-now.com
PDG Group Model974

service event resolution  now.com PDG Group Model974 Read More
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

service event resolution  and Manager Self-Service: Self Service (Wikipedia) Employee and Manager Self-Service: A Virtual Chameleon in the Workplace Employee Self Service is also known as : Employee Benefits Self Service , Employee Manager Self Service , Employee Self Service Benefits , Employee Self Service Center , Employee Self Service Home Page , Employee Self Service Link , Employee Self Service Login , Employee Self Service Module , Employee Self Service New , Employee Self Service Online , Employee Self Service Page , Emplo Read More
Service Parts Planning RFI/RFP Template
Planning,Service Delivery and Execution,Workforce Optimization,Logistics Transportation and Reverse Logistics,Analytics and Reporting,Utilities

service event resolution  Planning RFI/RFP Template The Service Parts Planning RFI/RFP Template lists and describes 436 features and functions found in Service Parts Planning software solutions. This Supply Chain Management (SCM) Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Service Parts Planning software selection projects. Features and functions included in this Supply Chain Management (SCM) Template: Planning Service Delivery and Execution Workforce Read More
Epicor for Service Enterprises
Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every

service event resolution  for Service Enterprises Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and Read More
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

service event resolution  Field Service Management Software What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More
Service Partners
Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management

service event resolution  Partners Service Partners is a business consulting company with more than 20 years of experience in enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) implementation projects. Read More
DSL Ltd. Selects IFS for Service Management
DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider has chosen IFS Field Service Management and IFS Mobile

service event resolution  Ltd. Selects IFS for Service Management DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider (to quick-serve restaurants, convenience stores, grocery stores, and independent businesses) for nearly a century, has chosen IFS Field Service Management and IFS Mobile Workforce Management , components of IFS’ Enterprise Service Management offering (which came from the acquisitions of Metrix and 360 Scheduling ). The firm intends to enhance its service Read More
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

service event resolution  Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships Read More
Cloud Enablement Service
Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was

service event resolution  Enablement Service Navigating a migration to the cloud can be complex and includes more than just simply migrating data. The five-step migration process discussed here was specifically designed to help guide organizations through a successful replacement of an on-premise archiving solution to a cloud-based solution. Read More
A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In

service event resolution  Guide to ERP for Service Organizations Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business. Read More

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