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Documents related to » service event resolution nsm


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

SERVICE EVENT RESOLUTION NSM: Service Productization Service Productization Source: Epicor Document Type: White Paper Description: Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with
5/16/2005 12:00:00 AM

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

SERVICE EVENT RESOLUTION NSM: Management: The Core of Service Resolution Management Knowledge Management: The Core of Service Resolution Management P.J. Jakovljevic - December 12, 2007 Read Comments Today s businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their
12/12/2007

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Sage BusinessCare , a service plan with different levels that provides its customers direction and support based upon how they are using Sage software. Sage customers had provided feedback to the vendor, indicating that the lowest level of Sage BusinessCare, the bronze level, was not providing much value to those who subscribed. Sage listened to its customers and, as a result, eliminated the bronze level. Sage’s advice on customer feedback is to take “listening” one step further by backing it up

SERVICE EVENT RESOLUTION NSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
Sage BusinessCare , a service plan with different levels that provides its customers direction and support based upon how they are using Sage software. Sage customers had provided feedback to the vendor, indicating that the lowest level of Sage BusinessCare, the bronze level, was not providing much value to those who subscribed. Sage listened to its customers and, as a result, eliminated the bronze level. Sage’s advice on customer feedback is to take “listening” one step further by backing it up

SERVICE EVENT RESOLUTION NSM: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Service Chain Information will Transform the Total Chain
Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle is to manage for outcomes—procure performance rather than parts and people. It requires total business process reorientation from services and maintenance through procurement techniques, as well as the IT platform for integration.

SERVICE EVENT RESOLUTION NSM: Service Chain Information will Transform the Total Chain Service Chain Information will Transform the Total Chain Ann Grackin - June 22, 2004 Read Comments Introduction Spending time with very diverse sets of businesses—from Combatant Commanders in the military to a dishwasher repair business, the obvious facts continue to haunt me—and probably a huge amount of business people—is the lack of real information about what happens to products once they leave the manufacturer. From a hot bumpy ride (RFID
6/22/2004

Transforming Your Software Product into a Service
There is a high demand for economical and efficient enterprise applications. The Internet and open source software are creating opportunities for software vendors to deliver their software as a service. By transforming your own applications, you give your clients access to your solutions on the Web, on a per-use, per-project, or subscription basis—giving them the inexpensive, accessible service they want.

SERVICE EVENT RESOLUTION NSM: Software Product into a Service Transforming Your Software Product into a Service Source: OpSource Document Type: White Paper Description: There is a high demand for economical and efficient enterprise applications. The Internet and open source software are creating opportunities for software vendors to deliver their software as a service. By transforming your own applications, you give your clients access to your solutions on the Web, on a per-use, per-project, or subscription basis—giving them the
8/24/2007 4:15:00 PM

E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

SERVICE EVENT RESOLUTION NSM: E-Business Customer Service Success at H.B. Fuller Company E-Business Customer Service Success at H.B. Fuller Company Olin Thompson - September 15, 2001 Read Comments Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to
9/15/2001

Software as a Service’ (SaaS) Right for Your Organization
Ten years ago, very few managers would consider “subscribing” to their mission critical technology solutions over the Internet, as they would subscribe to cable television or telephone services. Today, these same managers are realizing the substantial cost savings and productivity increases that the software as a service (SaaS) deployment option can bring to their organizations.

SERVICE EVENT RESOLUTION NSM: the software as a service (SaaS) deployment option can bring to their organizations. Software as a Service’ (SaaS) Right for Your Organization style= border-width:0px; />   comments powered by Disqus Related Topics:   Consulting and Services,   Regulatory and Compliance,   Supply Chain Management (SCM),   Order Management,   Service Parts Planning Source: Click Commerce Learn more about Click Commerce Readers who downloaded this white paper also read these popular documents! Best Practices for
12/5/2005 3:01:00 PM

Ten Secrets to Successful Customer Service
Customers are your company’s most precious resource. Consistent service is a must, no matter what your volume of inquiries. That’s why it’s so important to provide great customer service. Companies that provide a superlative service experience keep their customers satisfied and loyal. And that’s a significant competitive advantage. But what are the secrets to accomplishing this and generating bottom-line benefits?

SERVICE EVENT RESOLUTION NSM: Secrets to Successful Customer Service Ten Secrets to Successful Customer Service Source: RightNow Technologies Document Type: White Paper Description: Customers are your company’s most precious resource. Consistent service is a must, no matter what your volume of inquiries. That’s why it’s so important to provide great customer service. Companies that provide a superlative service experience keep their customers satisfied and loyal. And that’s a significant competitive advantage. But what are
4/3/2006 2:33:00 PM

Software as a service: The Alternative for Web Content Management
Your web site can be your best marketing and sales tool in a global market. Stale content, however, isn't useful to visitors—so you have to make sure your site is constantly updated. How can you reduce the time and financial expense of using multiple systems and multiple forms of content to revise your site? A software-as-a-service (SaaS) content management system (CMS) might be the solution you're looking for. Read more.

SERVICE EVENT RESOLUTION NSM: |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
3/3/2008 11:42:00 AM

An Introduction to Mediation-based Advanced Service Management
Personalized and higher-quality network services, such as customized or performance-sensitive services, can help you stand out from the competition. But can you give customers any range of those services without undergoing a complete system transformation? Yes: by using mediation to deliver advanced service management. Find out how mediation can help you offer unique, wide-ranging services—without sacrificing quality.

SERVICE EVENT RESOLUTION NSM: Introduction to Mediation-based Advanced Service Management An Introduction to Mediation-based Advanced Service Management Source: Amdocs Document Type: White Paper Description: Personalized and higher-quality network services, such as customized or performance-sensitive services, can help you stand out from the competition. But can you give customers any range of those services without undergoing a complete system transformation? Yes: by using mediation to deliver advanced service management. Find out
3/20/2008 4:31:00 PM


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