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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » service event resolution it


Study Reveals Top 10 Requirements for Improving Event Resolution in IT
A survey of existing IT event resolution processes suggests organizations are unsatisfied with current processes, despite the importance of ensuring that severe

service event resolution it  IT Event Resolution , Service Event Resolution , Method for Event Resolution , Challenges of the Event Resolution . Top 10 Requirements Identified   The Foundation of ITSM and Business Service Management   Contents   Abstract This study explores the existing event resolution processes in over 100 companies with 1,000 or more employees. The findings suggest many IT organizations have a low level of satisfaction with the current event resolution processes and applications. These processes and Read More
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee''s New

service event resolution it  is undeniable: IT system service is a significant factor in this calculation. Thus, severe complications arise for a bank where IT failure occurs, since the resulting state of the business is not aligned with the risk provision. On the business side, Basel II specifically cites business disruption, data loss, and security breaches arising from system failure as event types to be covered. Consequently, a CIO must ensure adequate tools and procedures are in place that: Provide an accurate assessment of the Read More
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for

service event resolution it  of Customer Acquisition and Service KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for customer journeys across agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global 100 and more than 250 government agencies. The KANA Service Experience Read More
Converting Service Calls into Sales with Real-time Offer Management
To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel@at the

service event resolution it  Service Calls into Sales with Real-time Offer Management Converting Service Calls into Sales with Real-time Offer Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. The SAP Real-Time Offer Management software is an advanced analytical real-time decision engine that enables you to optimize any decision-making process, such as for cross-sell and up-sell offers, retention, service-level adherence, and lifetime value Read More
Oracle Renders Its PLM Outline Part One: Event Summary
Although its PLM solutions will not likely be the

service event resolution it  engineers, production planners, field service personnel, purchasing, marketing, C-level executives, suppliers, and other trading partners. This still evolving category of software should help any manufacturing company deliver a product and continually enhance it by helping it manage and automate materials sourcing, design & visualization, engineering change orders (ECOs), and product documentation, such as test results, product packaging, and post-sales data. It should also help companies manage through Read More
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

service event resolution it  Ways Service Culture Can Drive Revenue Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More
Beating IT Recession Blues
IT spending is often an issue for companies, but in difficult economic times it’s even more important to see what benefit IT can bring to the business. But IT

service event resolution it   Read More
The Complete Systems Management Book: An Introduction to Integrated and Automated IT System Management
Effective IT systems management is a challenge, especially for midsized companies that must maintain sophisticated IT environments without the budgets of their

service event resolution it  integrated and automated it system management,it system management,it systems management,it system manager,what is data management,about data management,why document management,work flow,what is maintenance management,integrated it management,management storage,what is storage management,it storage management,why document management system,mini store Read More
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

service event resolution it  Secrets to Simplify Field Service Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits. Read More
Microsoft Dynamics NAV with Drink-IT from NORRIQ Forms the IT Basis for Carlsberg’s Asian Expansion


service event resolution it  NORRIQ case study, NORRIQ, Microsoft Dynamics NAV, Drink-IT, IT system, brewery, drink manufacturing, Carlsberg, emerging markets Read More
IT Investments and Business Value
The view of technology has evolved over time—from a strategic enabler and a competitive weapon to an operational overhead. IT projects that come in over budget

service event resolution it  how IT projects and services can help reach them faster. Read More
The Benefits of Focusing on a Niche and Serving it Well: EcFood - A Dot-com Making It
ecFood is a strategic sourcing vendor focused on the industrial food market. Its recent financial results prove that being highly focused can bring value to

service event resolution it  the top web-based Procurement Service Providers for the food and beverage industry. ecFood increased alliances with various purchaser and suppliers in 2001, including new customer relationships with two top ten international food companies. With the acquisition of the Masters Group (formerly Master Dairies) in September, ecFood''s annualized revenue volume increased to more than $250 million. The purchase also significantly strengthened ecFood''s demand aggregation strategy. In its first full quarter since Read More
IT Project Risk Assessment
Information technology project risk often comes from non-technical aspects of the initiative. Assessing the impact of technology on people, management systems

service event resolution it  or Enable a New Product/Service/Capability? Improve Planning Effectiveness What are the environmental impacts / requirements? Can failure interrupt or damage critical daily business operations? Can failure in this effort damage the company''s reputation? Can this effort incur/cause significant other financial losses? Is this effort in search of a clear champion? Is this effort in search of a clear project leader/manager? Is this a large project effort? (> 6 months or $100,000) Will this effort be on an Read More
Service-now.com
PDG Group Model974

service event resolution it  now.com PDG Group Model974 Read More
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

service event resolution it  Steps to Make Field Service Profitable Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor. Read More

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