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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
service document:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
The Service Parts Planning RFP Template covers industry-standard functional criteria of Service Parts Planning that can help
you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template,
it is a working document that serves as a knowledge base r (...)
Excerpt related to
service document:
... concept, Service Parts Planning content, Service Parts Planning definition,
Service Parts Planning doc, Service Parts Planning document, Service
Parts Planning ...
Published:
-
Abstract:
Organizations are looking for self-service models to manage their internal and external content. Content management systems
are the answer, but then the question becomes which to choose—an all-in-one enterprise content management suite, or an integrated,
best-of-breed point solution? (...)
Excerpt related to
service document:
Organizations are looking for self-service models to manage their internal and external content. Content management systems
are the answer, but th...
Published:
2007-12-12
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Abstract:
System integration is relatively painless due to the 9100c's ability to connect to the network with a HP Jet Direct card
and a simplified installation user interface. (...)
Excerpt related to
service document:
... If you are looking to implement a document imaging/workflow solution, be sure to take
a look at the HP Digital Sender and the ABMSync and AutoStore features . ...
Published:
2000-02-07
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Abstract:
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy,
and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver
them. We explore the limitations of traditional voice servi (...)
Excerpt related to
service document:
MSF R2 Service Architecture. Source: MultiService Forum. Document Type: White Paper Description:
As Internet and IP technologies are increasing service ...
Published:
2010-03-11
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Abstract:
The communications landscape has never been more complex nor offered so many choices and solutions as it does today. As more
employees go mobile, companies need to be able to offer better communication capabilities to their people. The convergence
of technologies involved, however, can cause service prov (...)
Excerpt related to
service document:
The Challenge of Telecom Service Provision. Source: Quocirca Ltd. Document Type: White Paper
Description: The communications landscape has never been more ...
Published:
2010-03-11
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Abstract:
The increasing number of remotely-accessible business applications and the consolidation of data centers have turned the
wide area network (WAN) into a strategic corporate resource in constant demand. But as bandwidth is limited, competition between
various types of traffic can slow your mission-critical (...)
Excerpt related to
service document:
Multiprotocol Label Switching (MPLS) Quality of Service and StreamSense. Source: Streamcore. Document
Type: White Paper Description: The increasing number of ...
Published:
2010-03-11
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Abstract:
Whether field service is your primary business or a service offering, incorporating mobile technologies into your existing
system can give you a competitive edge. Electronic information capture not only increases reporting accuracy, but it also
provides real-time data for your planning, billing, and purc (...)
Excerpt related to
service document:
Transforming Field Service Operations with Mobile Technologies. Source: Microsoft. Document
Type: White Paper Description: Whether field service is your primary ...
Published:
2010-03-11
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Abstract:
Corporate IT organizations are struggling to satisfy the demands of a constantly evolving business environment. Lowering
costs and responding to changing markets are a few of the challenges they face. Another is understanding how to leverage mission-critical
applications as they develop new composite app (...)
Excerpt related to
service document:
Incorporating Mainframe Systems in a Service Oriented Architecture with SOLA. Source: SOA Software. Document
Type: White Paper Description: Corporate IT ...
Published:
2010-03-11
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Abstract:
Today’s data centers are an increasingly complex mixture of server platforms, hardware, operating systems, data, and applications
that have accumulated over time. So how do you take your data center from a tangled mess of suboptimal servers which may be
hampering your service levels, to one that can ma (...)
Excerpt related to
service document:
Data Center Best Practices: Optimizing Service Infrastructure through OS Portability. Source: PlateSpin Ltd.
Document Type: White Paper Description: Today’s ...
Published:
2010-03-11
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Abstract:
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist.
If you analyze hardware maintenance from an enterprise perspective, you will identify those options and ensure the cost-effective
delivery of those services. (...)
Excerpt related to
service document:
Hardware maintenance can represent a significant information technology cost, but options for managing that cost exist. If
you analyze hardware m...
Published:
2000-10-24
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Abstract:
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time
ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing
service resolution management (SRM) systems. With the additi (...)
Excerpt related to
service document:
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk.
Source: Consona. Document Type: White Paper Description: IT ...
Published:
2010-03-11
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Abstract:
... (...)
Excerpt related to
service document:
abas Distribution for Trade and Service Companies. Source: ABAS Software. Document Type:
Brochure Description: ... Download <strong ...
Published:
2010-08-27
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Abstract:
Before an organization can truly realize the cost and agility benefits of enterprise service-oriented architecture (SOA),
there are a few concepts it should know about. By understanding the various stages of SOA adoption and by knowing what technologies
are available, an organization will stand a better (...)
Excerpt related to
service document:
7 Steps to Service-oriented Architecture. Source: SOA Software. Document Type: White Paper
Description: Before an organization can truly realize the cost and ...
Published:
2010-03-11
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Abstract:
The role of human resources (HR) professionals has changed dramatically in recent years, as cost control and compliance measures
vie for their time. Self-service intranet applications help employees and managers perform key HR activities themselves, reducing
the need for HR professionals to get involved (...)
Excerpt related to
service document:
The ROI of Human Resources Self-service. Source: Lawson Software. Document Type: White Paper
Description: The role of human resources (HR) professionals has ...
Published:
2010-03-11
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Abstract:
To solve your data-intensive problems and deal with data storage tasks, you might consider a two-tier method. How? By using
service-oriented architecture (SOA) to make distributed systems interoperable. Why? SOA can optimize data storage architecture,
transparently and securely, to maximize and optimize (...)
Excerpt related to
service document:
Implementing a High Performance Service-oriented Architecture. Source: GridwiseTech. Document
Type: White Paper Description: To solve your data-intensive ...
Published:
2010-03-11
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Abstract:
An estimated 55 percent of users of business critical applications work in remote locations. With so many users working remotely,
networks become congested and user productivity suffers. Until now, wide area network (WAN) monitoring and shaping has required
special appliances, but there’s a new alterna (...)
Excerpt related to
service document:
Software as a Service: Next-generation Network Performance Management. Source: NetPriva. Document
Type: White Paper Description: An estimated 55 percent of users ...
Published:
2010-03-11
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Abstract:
The latest Pulse surveys reflect business process outsourcing (BPO) and information technology outsourcing (ITO) market activity
during the first quarter of 2008 and projections for the future. If you’re considering BPO or ITO, the surveys’ results can
inform you on demand and buying patterns, deal s (...)
Excerpt related to
service document:
EquaTerra Advisor and BPO/ITO Service Provider Pulse Survey Results 1Q08. Source: EquaTerra. Document
Type: White Paper Description: The latest Pulse surveys ...
Published:
2010-03-11
-
Abstract:
The history of telecommunications management is rife with examples of good technology failing to meet business requirements.
Historically, while business has needed management of service definitions, technology has focused on element management, leaving
a gap between what is desired and what is possible. (...)
Excerpt related to
service document:
Management for Next-generation Multi-service System Networks. Source: MultiService Forum. Document
Type: White Paper Description: The history of ...
Published:
2010-03-11
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Abstract:
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable
systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this?
No. Call centers using a common hosted platform share (...)
Excerpt related to
service document:
Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels. Source: Echopass Corporation.
Document Type: White Paper Description: Are ...
Published:
2010-03-11