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Documents related to » service customer


Listen and Learn: Improving Operations by Using Customer Feedback
Listen and Learn: Improving Operations by Using Customer Feedback. Templates and Other Computer Software to Use In Your Dynamic System in relation to Improving Operations by Using Customer Feedback. Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.

SERVICE CUSTOMER: Satisfaction Feedback , Customer Service Feedback , Direct Customer Feedback , Effective Customer Feedback , Free Customer Feedback , Get Customer Feedback , Good Customer Feedback , Internal Customer Feedback . Customer service means being aware of needs, problems, fears and aspirations. Numerous studies have shown that the cost to acquire a new customer is five to ten times the amount of retaining an existing customer. And according to several Harvard professors,1 even a 5% improvement in customer
8/3/2009 3:22:00 PM

Customer Feedback Management » The TEC Blog
the most comprehensive customer service portal and e-mail response functionality. Share This   Read More     --> Trackback Address     Tags: Allegiance , CFM , Confirmit , CRM , EFM , feedback , IdeaScope , panel , Qualtrics , SPSS , survey , SurveyGuizmo , VerticalPanel , Voxco Comments mueni ngui on 7 September, 2009 at 5:10 am # Being a human resource consultant and taking a customer care/service position, the above blog has just unlocked and unswered many of my dilemmas in my work. Through it,

SERVICE CUSTOMER: Allegiance, CFM, Confirmit, CRM, EFM, feedback, IdeaScope, panel, Qualtrics, SPSS, survey, SurveyGuizmo, VerticalPanel, Voxco, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-09-2009

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

SERVICE CUSTOMER: | ROI Virtual Customer Service | Customer Services ROI | Customer Service Account ROI | Customer Service Articles ROI | Customer Service Business ROI | Customer Service Call Center ROI | Customer Service Center ROI | Customer Service Communication ROI | Customer Service Companies ROI | Customer Service Complaints ROI | Customer Service Courses ROI | Customer Service Definition ROI | Customer Service Department ROI | Customer Service Examples ROI | Customer Service Excellence ROI | Customer Service Help
8/3/2009 3:20:00 PM

SAP Announces SAP 360 Customer » The TEC Blog
Blog Retail s BIG Blog Service Matters Siemens PLM Software Blog Sixteen Ventures SaaS blog Software as Services Software Safari Blog Sourcing Innovation blog Spend Matters Stefano Demiliani s blog on Microsoft Strategic HCM blog Strategic Service Management blog Supply Chain Matters blog Talent Management Blog The Altimeter The Applicator The Business Impact of IT The Enterprise Systems Spectator The ERP Graveyard Blog The Infor Blog Ventana Research Wise Analytics Featured Author Program    About the

SERVICE CUSTOMER: CRM, customer experience, customer experience platform, industry watch, SAP, sap 360 customer, SAP CRM, sap hana, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-11-2012

Maximizing Customer Intimacy by Integrating Data
Retail departments enticed by software which promises to make them better and more accurate often fail to consider that they will need constant input and output of data in order for the software to work effectively. To improve the customer experience, a retail organization needs to fashion itself into an integrated enterprise that relies on a single database. But how?

SERVICE CUSTOMER: |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
5/11/2006 12:32:00 PM

Bad Customer Support Is Not a Software Problem » The TEC Blog
Tags: CRM , customer service , customer support Comments hector on 1 March, 2012 at 9:10 pm # The answer to the final question is obvious, be that as it may, all the hype that has developed over customer satisfaction issues and all the aspects related to the customer-vendor relationship have been I think “overthinked” somes times less is more and the term “back to basics” rings a bell. Don’t let us be swamped by the hype. MicroSourcing on 1 March, 2012 at 10:27 pm # It’s unfortunate that the

SERVICE CUSTOMER: CRM, customer service, customer support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-02-2012

Infor Introduces Customer Interaction Hub to the CRM Industry » The TEC Blog
Blog Retail s BIG Blog Service Matters Siemens PLM Software Blog Sixteen Ventures SaaS blog Software as Services Software Safari Blog Sourcing Innovation blog Spend Matters Stefano Demiliani s blog on Microsoft Strategic HCM blog Strategic Service Management blog Supply Chain Matters blog Talent Management Blog The Altimeter The Applicator The Business Impact of IT The Enterprise Systems Spectator The ERP Graveyard Blog The Infor Blog Ventana Research Wise Analytics Featured Author Program    About the

SERVICE CUSTOMER: CEM, CRM, customer experience management, Customer Interaction Hub, customer relationship management, CXM, industry watch, infor, Infor CRM Epiphany Suite, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-10-2012

Laying the Foundation for Customer Data Integration
For increased revenues and improved profitability, customer data integration (CDI) should be a vital part of your business processes. CDI, unlike customer relationship management (CRM), can deliver a valuable single view of a customer, without necessitating yet another complex system needing vast technical and organizational effort. Learn about CDI’s core capabilities, and which style of CDI is your best match.

SERVICE CUSTOMER: |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
11/20/2007 3:26:00 PM

Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system. Identifying RMA variations enables a company to determine what needs to be simplified and what needs to be modeled in an ERP system.

SERVICE CUSTOMER: site. Variations in Installation Service . Some situations require the installation of the replacement item (or repaired item) at the customer site. Variations in Internal Work . Examples of internal work include refurbishing a returned item in order to place it into stock or stripping down the returned item in order to place valuable components into stock. These internal work activities may be modeled with a production order, where the same item number (for the returned item) is defined as a component.
3/4/2009

Creating the Single Customer View
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming.

SERVICE CUSTOMER: |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
6/7/2006 12:24:00 PM

I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention, and cross-sell programs. It is a costly operation to develop such functionality from scratch. Vendors like I-Impact offer packaged application providers the opportunity of a shortcut.

SERVICE CUSTOMER: suppliers, and other related service providers. Both back-office enterprise resource planning (ERP) and front-office customer relationship management (CRM) systems have played a vital role in collecting these terabytes of data. More and more businesses are turning to analytics to understand what their customers want and how to keep them satisfied. Despite recent market volatility, acquisitions, and consolidations, we re witnessing two main motivations for these actions from vendors: Market consolidation
1/30/2004


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