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Customer Care & Billing RFI/RFP Template
General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Repo...
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Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Billing Foundations for Successful Next-generation Service Strategies
Dramatic progress in communication and media industries are pushing service providers to seek new differentiation strategies. Next-generation services can play
your future as a service provider. But first you need to understand the implications for your operational- and business-support systems—in particular your billing system. Learn how to make the most of next-generation services to generate revenue.
How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to
10,000-mile service? Are your service intervals based on meter readings or other measurements, such as time since last service ? Do you set response times on equipment to be serviced? Do you create miscellaneous equipment when serial numbers are not known? Employees Do you link employees to work groups? Do you track cost and billing rates? Do you track employee skills? Do you pay commissions to employees? Do you use different billings rates for different equipment, customers, or types of work done? For
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
in the form of service contracts, usage-based billing contracts, and leasing contracts Channel service Efficiently manage third-party service and spare parts providers '' as partners or outsourcers '' to lower your service costs and extend to customers services beyond your core competencies Complaints and returns management Manage the entire complaints and returns process, from recording com- plaints to analyzing and processing them and performing statistical evaluations In-house and depot repair Automate
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be
often involve a big service element. The two main system suppliers, IBM and Unisys , have been able to bend the power supplied and meter accordingly by over-provisioning the machines supplied. When demand is high at peak times, unused processors are switched on dynamically and the usage measured accordingly. Yet, the fact remains that for most of the mainstream potential market, the proper billing of on-demand processing, applications, and services has been a major challenge. Namely, if something that
Customizing Agile for a Service Business
The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly
to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development.
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable
Steps to Make Field Service Profitable Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor.
6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts
Secrets to Simplify Field Service Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your ﬁeld service organization, delight your customers, and increase your proﬁt margin. Download the white paper and see how ServiceMax can help you get these benefits.
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers
profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.
Application Outsourcing Service
Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support
Outsourcing Service Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support application enhancement, reengineering, and migration enterprise application integration (EAI) enterprise application services, including: enterprise resource planning (ERP) e-procurement and business-to-business (B2B) market places customer relationship management (CRM) supply chain management (SCM) e-business mobile applications
Customer Care and Billing (CC&B)
Customer care and billing (CC@B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC@B software
telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services.
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We
Power of Web Self-Service In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL
Service Support Processes in Record Time To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.
VSI Putting Its Service Management Feelers Out
Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic
Putting Its Service Management Feelers Out For many manufacturers, aftermarket sales and service is where they cement a valued customer experience. Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic initiative. Along these lines, several ERP firms have announced partnerships with Vertical Solutions Inc. (VSI) to extend their solutions for companies to connect back-office and service operations. VSI
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced
R2 Service Architecture As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings.
Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from
Landscape Report: Field Service Management If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.
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