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Documents related to » service and support conditions


Industry Support in WCM » The TEC Blog
Blog Retail s BIG Blog Service Matters Siemens PLM Software Blog Sixteen Ventures SaaS blog Software as Services Software Safari Blog Sourcing Innovation blog Spend Matters Stefano Demiliani s blog on Microsoft Strategic HCM blog Strategic Service Management blog Supply Chain Matters blog Talent Management Blog The Altimeter The Applicator The Business Impact of IT The Enterprise Systems Spectator The ERP Graveyard Blog The Infor Blog Ventana Research Wise Analytics Featured Author Program    About the

SERVICE AND SUPPORT CONDITIONS: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

Bad Customer Support Is Not a Software Problem » The TEC Blog
I called the Technical Service department again and asked if they could find the right part number. They couldn’t. My laptop was no longer under warranty, you see, so they weren’t allowed to look up the number for me. But Parts and Services might be able to help. Argh. I took a deep breath, called Parts and Services again, and asked if there was anyone on earth who could give me the ID number for the part I needed so that I could actually buy the part. From the vendor. For money. The rep had no idea,

SERVICE AND SUPPORT CONDITIONS: CRM, customer service, customer support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-02-2012

Symix Maintains Consistent Profitability Despite Y2K Market Conditions
On October 21, Symix Systems, Inc. announced financial results for the first quarter ended September 30, 1999. Total revenue increased 19 percent to $32.1 million, compared with $26.9 million for the same period in the prior year. The Company reported net income of $895,000, or $0.12 per share (diluted), versus $857,000, or $0.12 per share (diluted), for the same period last year.

SERVICE AND SUPPORT CONDITIONS: of eBusiness applications, supporting services and new partnerships to a record-setting crowd at SymixWorld 99, our upcoming annual customer conference. Market Impact Although much less visible and publicized than its larger brethren, Symix Systems continues to be a profitable vendor. Particularly plausible is the fact that profit has been posted despite a 63% increase in R&D expenses (See Chart). There are a number of reasons for this as we emphasized in our research note on Symix Systems in September 1
10/27/1999

SAP Support - From Reactive to Proactive » The TEC Blog
support, root cause analysis, service processing, testing, administration, solution monitoring, service-level management and reporting, and accelerated implementation. As the above feature and function list illustrates, SAP Solution Manager is much more than just a technical tool for use only by the BASIS team. For Solution Manager to be leveraged fully requires commitment to its use across the entire landscape and lifecycle of a company’s SAP implementations. Also, the skill sets required to take full

SERVICE AND SUPPORT CONDITIONS: ActiveEmbedded, customer support, Enterprise Support, MaxAttention, SAP, SAP Active Globa Support, Solution Manager, Standard Support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-01-2013

Enabling Mobility for Healthcare Professionals: Choose the Technology Platform and Applications to Support Clinical Care Operations
Mobile technologies promise to transform healthcare organizations by bringing information to the point of care. But how can you bypass the hype and create a mobile healthcare environment that empowers clinicians to improve workflow, patient interaction, and care delivery efficiency? This paper explores challenges, best practices, and relevant technologies needed to deploy mobile technologies in the healthcare environment.

SERVICE AND SUPPORT CONDITIONS: |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
8/15/2012 3:35:00 PM

Will Your Commerce Platform Support Ongoing Business Growth?
Optimizing growth amid ongoing change puts special demands on a retailer’s multichannel commerce platform, particularly since digital commerce remains at the cutting edge of retail. This white paper offers four critical capabilities for a commerce platform that can successfully “future-proof” your technology systems and your business, priming both for long-term growth.

SERVICE AND SUPPORT CONDITIONS: |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
8/14/2013 11:18:00 AM

Brio Technology Expands Support for WML and XML
Brio Technology (Nasdaq: BRYO) a provider of business intelligence solutions, announced it is adopting the Wireless Markup Language (WML) and strengthening its use of Extensible Markup Language (XML) as the underlying languages for its entire suite of products. These features will initially be incorporated into Brio.Report 6.0, which is currently in beta testing.

SERVICE AND SUPPORT CONDITIONS: vice president, products and services at Brio Technology. We expect our efforts to be well received by both our customer and partner base as they look to tap into the millions of PDA devices and cell phones. Exhibiting this technology at the CeBit 2000 conference in Hanover, Germany, Brio showcased its use of XML and WML through Brio.Report 6.0, which is currently in beta. Brio.Report 6.0 will leverage Brio s innovative patent-pending Direct Data Objects (DDO) technology to provide multi-platform
4/12/2000

Ensure Ongoing User Competency with OnDemand Personal Navigator In-application Performance Support
User proficiency is critical to software implementations. Without competent users, your implementation will probably fail, and the return from your software investment will be less than anticipated. Unfortunately, this is a common occurrence, often attributable to lags between training and the go-live date. In-application performance support is thus of tangible benefit to users—and to your organization as a whole.

SERVICE AND SUPPORT CONDITIONS: |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
12/6/2006 12:01:00 PM

Analysis of Novell s Announced Support for Sun s Solaris 8 Operating Environment
We do not see Sun Solaris administrators implementing any Novell NDS package.

SERVICE AND SUPPORT CONDITIONS: Sun, Novell delivers Net Services solutions for Solaris such as NDS eDirectory(TM) and GroupWise. These cross-platform Novell solutions run across all major operating systems, providing critical infrastructure for integrating Solaris platform with other Net resources. Market Impact Novell s key offering for the new Solaris Operating Environment is the NDS eDirectory, which is based on the Lightweight Directory Access Protocol (LDAP) industry standard. According to Novell the NDS eDirectory will eliminate
2/4/2000

Hanging on the Telephone: Antivirus Cold-calling Support Scams
Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very little a security company can do directly to prevent this activity, apart from keeping its own software up to date so as to detect malware and block as many threats as possible. Read this white paper to find out about different types of scams that threaten your data security.

SERVICE AND SUPPORT CONDITIONS: Type: White Paper Description: Service support scammers rely on the naiveté of their victims in order to persuade them to grant access to their computers and credit card details. There’s very little a security company can do directly to prevent this activity, apart from keeping its own software up to date so as to detect malware and block as many threats as possible. Read this white paper to find out about different types of scams that threaten your data security. Hanging on the Telephone: Antivirus
12/14/2012 4:50:00 PM

Spinnaker Support Announces New SAP Third-party Maintenance Customer » The TEC Blog
Blog Retail s BIG Blog Service Matters Siemens PLM Software Blog Sixteen Ventures SaaS blog Software as Services Software Safari Blog Sourcing Innovation blog Spend Matters Stefano Demiliani s blog on Microsoft Strategic HCM blog Strategic Service Management blog Supply Chain Matters blog Talent Management Blog The Altimeter The Applicator The Business Impact of IT The Enterprise Systems Spectator The ERP Graveyard Blog The Infor Blog Ventana Research Wise Analytics Featured Author Program    About the

SERVICE AND SUPPORT CONDITIONS: industry watch, SAP, third party ERP maintenance, third party support and maintenance, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
24-09-2012


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