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CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » serious business application crm


CRM ROI: Creating a Business Case
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating a cost-benefit analysis

serious business application crm  Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. Metrics are essential, with a formal business-case in place before the project begins, and an evaluation that quantifies the expected costs, tangible financial benefits, intangible strategic benefits and risks. According to a February 2004 survey by IDC, 58 percent of companies that have measured ROI-based CRM initiatives had a payback on their CRM projects within a year. Another 35 percent received Read More...
The 2008 Handbook of Application Delivery: A Guide to Decision Making
IT organizations can no longer manage networks in isolation from the applications they support, requiring a shift from focusing on devices to a focus on

serious business application crm  This approach, however, has serious limitations including the fact that even after deploying the work-arounds the IT organization typically does not see all of the traffic and the deployment of multiple security appliances significantly drives up the operational costs and complexity. The chapter concludes by identifying criteria that IT organizations can use to choose a next generation firewall. Introduction   Background and Goal As recently as a few years ago, few IT organizations were concerned with Read More...
Ross Systems - A Bright Spot On A Difficult Enterprise Application Landscape
Ross is among a very small group of vendors who have decided to build product exclusively for the process market. The resultant financial success should buy it

serious business application crm  quo. Ross had experienced serious financial difficulty in 2000 (see Ross Systems Ends Year On a Sour Note and Braces Itself For Survivor''s Game ) but those troubles appear to be well behind it. Its somewhat miraculous turnaround in 2001 has been duly followed by TEC (see Ross Systems Closes Ranks For A (Possible) Turnaround , Is Ross Systems Up To A Hat Trick? , and Way To Go, Ross Systems! ). The company reported a profit for its Q2 2002 ended December 31, 2001 of $0.5 million or $0.17 per diluted share Read More...
IBM is Serious About SMB
In the battle for market supremacy, IBM wants to win by reducing Microsoft''s market potential. IBM has selected the infrastructure as its battlefield. Both

serious business application crm  rate. IBM is very serious about the market potential of the SMB market and has taken all measures to compete and gain market share. IBM wants to tackle the SMB market with a combination of products and services offered specially to fit SMB characteristics. IBM''s strategic combination includes the Express product portfolio, the On Demand approach, the focus on open standards and support for Linux, and a myriad of ISVs and partners. Product Definition and Market Impact IBM defines the small to midsize Read More...
Overcoming the Barriers of Stand-alone Business Applications
Small to medium businesses (SMBs) like yours are the lifeblood of the economy. However, you may feel you need an operational boost—one that transforms your

serious business application crm  Master Business Application | Serious Business Application | SMB Business Applications | SMB Best Business Applications | SMB Building Business Applications | SMB Business Application Example | SMB Business Application Integration | SMB Business Applications Developer | SMB Business Applications Development | SMB Business Applications Manager | SMB Business Applications Programming | SMB Business Applications Software | SMB Business Applications Specialist | SMB Business Database Applications | SMB Read More...
Is My Business Too Small for Business Intelligence (BI)?
Does business intelligence (BI) make sense for really small businesses? While BI solutions can surface and analyze business data, providing a competitive

serious business application crm  My Business Too Small for Business Intelligence (BI)? Does business intelligence (BI) make sense for really small businesses? While BI solutions can surface and analyze business data, providing a competitive advantage for enterprises, this inquiry puts the spotlight on smaller businesses. But how does a small business deal with the costs associated with this kind of system? Learn why (and how) BI can be a smart choice for even the smallest business. Read More...
IBM Cognos Business Intelligence: Business Intelligence (BI) Competitor Analysis Report
This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and

serious business application crm  Cognos Business Intelligence: Business Intelligence (BI) Competitor Analysis Report This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to Read More...
Your CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+
Every now and then, I’ll examine the data from TEC’s past software selection projects, and explore the choices users have made. The information below is based

serious business application crm  CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+ Every now and then, I’ll examine the data from TEC’s past software selection projects, and explore the choices users have made. The information below is based on a real-life CRM selection project, but I have modified some of the data in order to respect confidentiality agreements still in place. To put myself in the user’s shoes, here’s how I answered the CRM Evaluation Center questionnaire : Industry : Manufacturing Structure : Read More...
Business Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization
Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns and using software to help drive

serious business application crm  Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization Originally published - April 12, 2006 The market uses the terms business performance management (BPM), corporate performance management (CPM), and enterprise performance management (EPM) interchangeably. Vendors and industry analysts use these terms to describe performance management, but essentially they all mean the same thing. BPM represents the next generation of business intellige Read More...
Business Process Management and Optimization
Business processes are strategic assets. They not only generate revenue, but also represent a significant proportion of operational costs. Managing them

serious business application crm  Process Management and Optimization Business processes are strategic assets. They not only generate revenue, but also represent a significant proportion of operational costs. Managing them properly is key to your organization’s success. Find out how business process management and optimization (BPMaO) can help you understand, manage, and improve your business processes in order to deliver value-added products and services to your clients. Read More...
Business Intelligence for the Small to Medium Sized Business (SMB)
The analytical capability once reserved for large enterprises has now permeated the world of small to medium businesses (SMBs), providing visibility into what

serious business application crm  Intelligence for the Small to Medium Sized Business (SMB) The analytical capability once reserved for large enterprises has now permeated the world of small to medium businesses (SMBs), providing visibility into what really matters for these companies. Not surprisingly, there has been a marked uptake in use of business intelligence (BI) solutions in the SMB market over the past year. Follow the road map for SMBs looking to achieve best-in-class performance through BI deployment. Read More...
The Benefits of Selecting a CRM Implementation Partner
As you begin a customer relationship management (CRM) initiative, software selection is only one facet of a successful project. You may consider implementing

serious business application crm  Benefits of Selecting a CRM Implementation Partner Harvest Solutions offers consulting services to help you select and implement your company''s CRM system. Throughout our many years of experience in the CRM industry we have created a methodology for designing and implementing CRM systems which leads to successful outcomes for our clients. Source: Harvest Solutions Resources Related to The Benefits of Selecting a CRM Implementation Partner : Customer Relationship Management (CRM) (Wikipedia) The Read More...
Business Intelligence in SAP Business All-in-One: Improve Transparency and Agility
Business intelligence (BI) functionality can help your company gains visibility, insight, operational alignment, and accountability to increase revenue, margins

serious business application crm  Intelligence in SAP Business All-in-One: Improve Transparency and Agility Business intelligence (BI) functionality can help your company gains visibility, insight, operational alignment, and accountability to increase revenue, margins, and liquidity; streamline processes; improve agility; and become a best-run business. Find out more in this report about a preconfigured solution. Read More...
SAP Business Suite, Powered by SAP HANA: Delivering Real-time Business Value
Becoming a real-time business requires managing daily business transactions of your core business processes in real time, and capturing data from new sources

serious business application crm  Business Suite, Powered by SAP HANA: Delivering Real-time Business Value Becoming a real-time business requires managing daily business transactions of your core business processes in real time, and capturing data from new sources like social media or mobile apps. And you need to be able to analyze all this data. Ultimately, it requires people to be able to access real-time information on any device for immediate action. Read this white paper to learn about an in-memory platform and how it can you help Read More...

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