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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 serious business application crm

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Documents related to » serious business application crm

CRM ROI: Creating a Business Case


Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation.

serious business application crm  Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. Metrics are essential, with a formal business-case in place before the project begins, and an evaluation that quantifies the expected costs, tangible financial benefits, intangible strategic benefits and risks. According to a February 2004 survey by IDC, 58 percent of companies that have measured ROI-based CRM initiatives had a payback on their CRM projects within a year. Another 35 percent received Read More

Ross Systems - A Bright Spot On A Difficult Enterprise Application Landscape


Ross is among a very small group of vendors who have decided to build product exclusively for the process market. The resultant financial success should buy it time to address its lack of SCM/SCP, e-collaboration, and CRM products.

serious business application crm  quo. Ross had experienced serious financial difficulty in 2000 (see Ross Systems Ends Year On a Sour Note and Braces Itself For Survivor''s Game ) but those troubles appear to be well behind it. Its somewhat miraculous turnaround in 2001 has been duly followed by TEC (see Ross Systems Closes Ranks For A (Possible) Turnaround , Is Ross Systems Up To A Hat Trick? , and Way To Go, Ross Systems! ). The company reported a profit for its Q2 2002 ended December 31, 2001 of $0.5 million or $0.17 per diluted share Read More

Overcoming the Barriers of Stand-alone Business Applications


Small to medium businesses (SMBs) like yours are the lifeblood of the economy. However, you may feel you need an operational boost—one that transforms your enterprise into a customer-focused business with the ability for future growth. An integrated suite of applications can give your business processes the depth and flexibility to achieve what a collection of stand-alone applications cannot.

serious business application crm  Master Business Application | Serious Business Application | SMB Business Applications | SMB Best Business Applications | SMB Building Business Applications | SMB Business Application Example | SMB Business Application Integration | SMB Business Applications Developer | SMB Business Applications Development | SMB Business Applications Manager | SMB Business Applications Programming | SMB Business Applications Software | SMB Business Applications Specialist | SMB Business Database Applications | SMB Read More

Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery


While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy mosaic

serious business application crm  Microsoft is getting quite serious about the enterprise applications market; evidenced by its MBS division (just by the sheer magnitude of these acquisitions'' costs, let alone by the ongoing biggest R&D investment within the applications market), and by its attempts to cultivate the fertile small enterprises ground, where CRM penetration is far less than 10%. Moreover, Microsoft has long sowed its seeds in this market segment that will have likely standardized on Microsoft infrastructure, evidenced by Read More

QAD Explores E-Business While Not Abandoning ERP


QAD, one of the leading ERP vendors, announced a number of product and alliance initiatives prior to or during Explore 2000, its annual user conference that took place in Nashville, TN from May 15 to May 17. We express our view regarding its latest announcements and strategic direction.

serious business application crm  have to give a serious thought to how to best utilize its current sales & marketing resources to sell its two major product lines. While the idea of spinning off the eQ business may be tempting, it may not make much sense at present, given the fact that QAD has been closing its ranks as a part of the recovery strategy. Any hiccups and delays in its product development execution, possibly bundled with bland sales execution and cautious initial eQ acceptance within MFG/PRO customer base, may put Read More

Most Overlooked Features when Buying a Business Phone System


When buying a new business phone system you are faced with a wide variety of phone features to choose from. Before you buy, make sure you don’t overlook these commonly forgotten features. This guide details such features as conferencing, auto attendant, mobile extensions, and many other valuable features.

serious business application crm  Overlooked Features when Buying a Business Phone System When buying a new business phone system you are faced with a wide variety of phone features to choose from. Before you buy, make sure you don’t overlook these commonly forgotten features. This guide details such features as conferencing, auto attendant, mobile extensions, and many other valuable features. Read More

Logi 9 Business Intelligence Platform: Business Intelligence (BI) Competitor Analysis Report


This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to analytics, querying, reporting, workflow, and in-depth analysis.

serious business application crm  9 Business Intelligence Platform: Business Intelligence (BI) Competitor Analysis Report This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to Read More

Designing Compelling Business Intelligence Business Cases


IT investment continues to grow, as do the solutions that are funded by it. So far, this growth has contributed more to complexity than simplification. Standardizing on enterprise solutions can help companies manage this complexity and focus on their number-one priority: enabling business intelligence (BI). The use cases presented in this whitepaper highlight ways that your company can benefit from standardization.

serious business application crm  Compelling Business Intelligence Business Cases IT investment continues to grow, as do the solutions that are funded by it. So far, this growth has contributed more to complexity than simplification. Standardizing on enterprise solutions can help companies manage this complexity and focus on their number-one priority: enabling business intelligence (BI). The use cases presented in this whitepaper highlight ways that your company can benefit from standardization. Read More

The New Business of Business Leaders: Talent Management


In this white paper, the role of business leaders in driving talent management functions is explored, with a particular focus on the tools and approaches that will make them successful.

serious business application crm  New Business of Business Leaders: Talent Management In this white paper, the role of business leaders in driving talent management functions is explored, with a particular focus on the tools and approaches that will make them successful. Read More

American Business Systems, Inc.


Based out of Chelmsford, Massachusetts (US), American Business Systems (ABS) develops and markets microcomputer-based accounting software intended for small and medium-sized enterprises. Since the introduction of its first accounting solution for single-user microcomputers in 1980, the firm's ABS Accounting System has successfully passed Big Six certification standards and today the software is sold internationally with applications available in both English and Spanish. ABS products run on most microcomputers and can be upgraded. The firm is currently focusing on the development and marketing of vertical market products that provide solutions in areas of distribution and point of sale (POS) and continue to be fully integrated with the ABS accounting system.

serious business application crm  Business Systems, Inc. Based out of Chelmsford, Massachusetts (US), American Business Systems (ABS) develops and markets microcomputer-based accounting software intended for small and medium-sized enterprises. Since the introduction of its first accounting solution for single-user microcomputers in 1980, the firm''s ABS Accounting System has successfully passed Big Six certification standards and today the software is sold internationally with applications available in both English and Spanish. ABS Read More

Business Intelligence in SAP Business All-in-One: Improve Transparency and Agility


Business intelligence (BI) functionality can help your company gains visibility, insight, operational alignment, and accountability to increase revenue, margins, and liquidity; streamline processes; improve agility; and become a best-run business. Find out more in this report about a preconfigured solution.

serious business application crm  Intelligence in SAP Business All-in-One: Improve Transparency and Agility Business intelligence (BI) functionality can help your company gains visibility, insight, operational alignment, and accountability to increase revenue, margins, and liquidity; streamline processes; improve agility; and become a best-run business. Find out more in this report about a preconfigured solution. Read More

IBM Cognos 8 Business Intelligence Software for use with SAP NetWeaver Business Warehouse Accelerator


As business data volumes expand, the biggest challenge for businesses is channeling reams of data into usable information that supports effective decision-making. Organizations that invest in the SAP Netweaver Business Warehouse continuously seek new ways to leverage the power of all corporate data. Learn how some companies are deploying IBM Cognos business intelligence software in the SAP NetWeaver environment.

serious business application crm  Cognos 8 Business Intelligence Software for use with SAP NetWeaver Business Warehouse Accelerator As business data volumes expand, the biggest challenge for businesses is channeling reams of data into usable information that supports effective decision-making. Organizations that invest in the SAP Netweaver Business Warehouse continuously seek new ways to leverage the power of all corporate data. Learn how some companies are deploying IBM Cognos business intelligence software in the SAP NetWeaver Read More

SAP BusinessObjects Edge Business Intelligence: Business Performance Management Competitor Analysis Report


Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational performance. This knowledge base covers scorecards, dashboards, business activity monitoring, and more.

serious business application crm  BusinessObjects Edge Business Intelligence: Business Performance Management Competitor Analysis Report Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational performance. This knowledge base covers scorecards, dashboards, business activity monitoring, and more. Read More

Enterprise CRM Platform (ECP)


ECP is a platform of role-specific CRM productivity tools for insurance and financial service professionals, providing complete product line capabilities in a comprehensive, industry-specific solution.  

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