Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.
senior management it
Six Sigma''s potential by senior management, client requirements, and investment dollars as also being pertinent to success. In addition to the quantitative research done by EMA, a number of qualitative interviews were also conducted. One interviewee worked in an outsourced services organization and had built a practice around offering Six Sigma guidance to its customers. This individual definitely had seen increased demand in using Six Sigma for IT management. She felt that there would be exponential